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Failed to update nextcloud from 29.0.0_1.6.61 to 29.0.0_2.0.2 #2444

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sync-by-unito bot opened this issue May 6, 2024 · 7 comments · Fixed by #2447
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Failed to update nextcloud from 29.0.0_1.6.61 to 29.0.0_2.0.2 #2444

sync-by-unito bot opened this issue May 6, 2024 · 7 comments · Fixed by #2447
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@sync-by-unito
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sync-by-unito bot commented May 6, 2024

Step to reproduce: Go to the Apps page, click on the NextCloud app and click the update button. Follow the update procedure, and an error pops out:

Host ID: 16100a6c11bce2e7f4a44c363d2d70d615b71fae165b73953ddca4c40b355299

Session ID: 20bb2fd2-7f4a-8a7c-7b4a-1cb626360f9e

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sync-by-unito bot commented May 6, 2024

➤ Bug Clerk commented:

Thank you for submitting this TrueNAS Bug Report! So that we can quickly investigate your issue, please attach a Debug file and any other information related to this issue through our secure and private upload service below. Debug files can be generated in the UI by navigating to System > Advanced > Save Debug.

https://ixsystems.atlassian.net/servicedesk/customer/portal/15/group/37/create/153

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sync-by-unito bot commented May 6, 2024

➤ DearMusic commented:

Sorry, I am new to this reporting system and prematurely submitted the ticket. Here is the error:

Error: UPGRADE FAILED: execution error at (nextcloud/templates/common.yaml:38:4): Chart - Values contain an error that may be a result of merging. Values containing the error: Error: 'error converting YAML to JSON: yaml: invalid leading UTF-8 octet' TZ: UTC bashImage: pullPolicy: IfNotPresent repository: bash tag: 4.4.23

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sync-by-unito bot commented May 6, 2024

➤ Bonnie Follweiler commented:

Good afternoon DearMusic.

Please upload a Debug file from the affected system to secure and private upload service located at https://ixsystems.atlassian.net/servicedesk/customer/portal/15/group/37/create/153 ( https://ixsystems.atlassian.net/servicedesk/customer/portal/15/group/37/create/153|smart-link ).

Thank you

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sync-by-unito bot commented May 6, 2024

➤ DearMusic commented:

Hello Bonnie Follweiler

I have just uploaded it, please take a look.

Thank you.

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sync-by-unito bot commented May 6, 2024

➤ Bonnie Follweiler commented:

Thank you for the quick response DearMusic.

I have moved this ticket into our queue to review now.
An engineering representative will update with any further questions or details in the near future.

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sync-by-unito bot commented May 8, 2024

➤ Stavros Kois commented:

DearMusic

Can you also please share the output of this command?

midclt call chart.release.get_instance nextcloud | jq '.config'

If there is private information in there, please redact them. But if possible leave the first 2 characters there for each redacted field.

Thanks.

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sync-by-unito bot commented May 8, 2024

➤ DearMusic commented:

Hi Stavros Kois,

Sure, here it is:

{
"appVolumeMounts": {
"nextcloud-data": {
"hostPath": "/mnt/HomeNas/_nextcloud",
"hostPathEnabled": true,
"mountPath": "/var/www"
}
},
"certificate": null,
"cronjob": {
"enabled": false
},
"dnsConfig": {
"options": []
},
"enableResourceLimits": false,
"environmentVariables": [],
"extraAppVolumeMounts": [],
"global": {
"ixChartContext": {
"addNvidiaRuntimeClass": false,
"hasNFSCSI": true,
"hasSMBCSI": true,
"isInstall": false,
"isStopped": false,
"isUpdate": true,
"isUpgrade": false,
"kubernetes_config": {
"cluster_cidr": "172.16.0.0/16",
"cluster_dns_ip": "172.17.0.10",
"service_cidr": "172.17.0.0/16"
},
"nfsProvisioner": "nfs.csi.k8s.io",
"nvidiaRuntimeClassName": "nvidia",
"operation": "UPDATE",
"smbProvisioner": "smb.csi.k8s.io",
"storageClassName": "ix-storage-class-nextcloud",
"upgradeMetadata": {}
}
},
"image": {
"pullPolicy": "IfNotPresent",
"repository": "nextcloud",
"tag": "29.0.0"
},
"ixCertificateAuthorities": {},
"ixCertificates": {},
"ixChartContext": {
"addNvidiaRuntimeClass": false,
"hasNFSCSI": true,
"hasSMBCSI": true,
"isInstall": false,
"isStopped": false,
"isUpdate": true,
"isUpgrade": false,
"kubernetes_config": {
"cluster_cidr": "172.16.0.0/16",
"cluster_dns_ip": "172.17.0.10",
"service_cidr": "172.17.0.0/16"
},
"nfsProvisioner": "nfs.csi.k8s.io",
"nvidiaRuntimeClassName": "nvidia",
"operation": "UPDATE",
"smbProvisioner": "smb.csi.k8s.io",
"storageClassName": "ix-storage-class-nextcloud",
"upgradeMetadata": {}
},
"ixExternalInterfacesConfiguration": [],
"ixExternalInterfacesConfigurationNames": [],
"ixVolumes": [
{
"hostPath": "/mnt/AppNas/ix-applications/releases/nextcloud/volumes/ix_volumes/ix-postgres_data"
},
{
"hostPath": "/mnt/AppNas/ix-applications/releases/nextcloud/volumes/ix_volumes/ix-postgres_backups"
}
],
"nextcloud": {
"datadir": "/var/www/html/data",
"host": "",
"install_ffmpeg": false,
"install_smbclient": false,
"max_execution_time": 30,
"max_upload_size": 3,
"opcache_memory_consumption": 128,
"password": "cc",
"php_memory_limit": 512,
"username": "nn"
},
"nginx": {
"image": {
"pullPolicy": "IfNotPresent",
"repository": "nginx",
"tag": "1.25.5"
}
},
"postgresAppVolumeMounts": {
"postgres-backup": {
"datasetName": "ix-postgres_backups",
"hostPathEnabled": false,
"mountPath": "/postgres_backups"
},
"postgres-data": {
"datasetName": "ix-postgres_data",
"hostPathEnabled": false,
"mountPath": "/var/lib/postgresql/data"
}
},
"release_name": "nextcloud",
"service": {
"nodePort": 9009
},
"updateStrategy": "Recreate",
"useServiceNameForHost": false
}

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