Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

The desktop app always believes it is offline #6869

Closed
2 tasks done
AlbeyAmakiir opened this issue Apr 19, 2024 · 1 comment
Closed
2 tasks done

The desktop app always believes it is offline #6869

AlbeyAmakiir opened this issue Apr 19, 2024 · 1 comment
Labels
bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues state:duplicate this issue has been opened before and new information should go in the original

Comments

@AlbeyAmakiir
Copy link

  • This is not a feature request (existing functionality does not work, not missing functionality).
    I will request features on forum or via support.
  • I've searched and did not find a similar issue.

Describe the bug
Upon opening the desktop app, it tells me I am offline, even if I am not.

To Reproduce

  1. Make sure internet is available
  2. Open the app

Expected behavior
The login screen to display and allow me to log in to get my latest emails

Desktop (please complete the following information):

  • OS: ArcoLinux (ArchLinux) 6.8.7-arch1-1

Additional context
I have had this issue for several months.
I have tried both with and without my VPN active. My phone is able to connect while on the same wifi as my desktop.
This is my latest attempt without VPN, though the logs are the same either way:

2024-04-19T04:54:18.850Z I "the monkey has been patched pid:",19696
2024-04-19T04:54:18.973Z I "version:  ","220.240411.0"
2024-04-19T04:54:18.991Z I "resolving key...","tutanota-vault"
2024-04-19T04:54:18.992Z I "config up to date"
2024-04-19T04:54:19.132Z I "[2024-04-19T04:54:19.132Z]","using safeStorage with backend","gnome_libsecret"
2024-04-19T04:54:19.137Z I "[2024-04-19T04:54:19.137Z]","Create tray:true"
2024-04-19T04:54:19.140Z I "[ApplicationWindow]","webAssetsPath: ","/opt/tutanota-desktop/resources/app.asar"
2024-04-19T04:54:19.188Z I "[ApplicationWindow]","getting dictionaries from:","https://app.tuta.com/desktop/dictionaries/"
2024-04-19T04:54:19.193Z I "[DesktopSseClient]","scheduling to check sse in",1,"seconds"
2024-04-19T04:54:19.256Z I "default mailto handler:",true
2024-04-19T04:54:19.256Z I "Webapp ready"
2024-04-19T04:54:19.260Z I "[DesktopWindowManager]","invalidating alarms for window",1
2024-04-19T04:54:19.260Z W "[2024-04-19T04:54:19.260Z]","[ElectronUpdater]","WARN:","APPIMAGE env is not defined, current application is not an AppImage"
2024-04-19T04:54:19.263Z I "/home/albey/.local/share/applications/tutanota-desktop.desktop does not exist, checking for permission to ask for permission..."
2024-04-19T04:54:19.266Z I "[ApplicationWindow]","spellcheck-dictionary-initialized","en-AU"
2024-04-19T04:54:19.462Z I "resolving key...","tutanota-credentials"
2024-04-19T04:54:19.483Z I "[PerWindowSqlCipherFacade]","open db for","NOTm9FY----9"
2024-04-19T04:54:19.485Z I "[2024-04-19T04:54:19.485Z]","[WorkerSqlCipher]","started sqlcipher-worker-1"
2024-04-19T04:54:19.545Z I "[2024-04-19T04:54:19.545Z]","[sqlcipher-worker-1]","set up sql cipher done"
2024-04-19T04:54:19.987Z I "[ProtocolProxy]","error for GET https://app.tuta.com/rest/sys/session/NOTm9Fo--N-9/TffVzUSuKmdpggbDY_yJWsOULJ94mGLUXoaX-UU-tUY:"
2024-04-19T04:54:19.990Z I "[ProtocolProxy]",?
2024-04-19T04:54:19.990Z I "[ProtocolProxy]","{\"name\":\"TypeError\",\"message\":\"fetch failed\",\"stack\":\"TypeError: fetch failed\\n    at /opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:10:29070\\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\\n    at async /opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:10:29578\\n    at async AsyncFunction.<anonymous> (node:electron/js2c/browser_init:2:47442)\"}"
2024-04-19T04:54:19.990Z I "[ProtocolProxy]","failed after 434ms"
2024-04-19T04:54:19.991Z I "[PerWindowSqlCipherFacade]","close db for","NOTm9FY----9"
2024-04-19T04:54:19.992Z I "[2024-04-19T04:54:19.992Z]","[OfflineDbRefCounter]","closed db for","NOTm9FY----9"
2024-04-19T04:54:20.196Z I "[DesktopSseClient]","last missed notification check:",{"lastMissedNotificationCheckTime":null}
2024-04-19T04:54:20.196Z I "[DesktopSseClient]","scheduling to check sse in",119,"seconds"
2024-04-19T04:54:20.197Z I "[DesktopSseClient]","No user IDs, skip reconnect"
@AlbeyAmakiir AlbeyAmakiir added bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues labels Apr 19, 2024
@charlag
Copy link
Contributor

charlag commented Apr 19, 2024

Duplicate of #6641

@charlag charlag marked this as a duplicate of #6641 Apr 19, 2024
@charlag charlag closed this as not planned Won't fix, can't repro, duplicate, stale Apr 19, 2024
@charlag charlag added the state:duplicate this issue has been opened before and new information should go in the original label Apr 19, 2024
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues state:duplicate this issue has been opened before and new information should go in the original
Projects
None yet
Development

No branches or pull requests

2 participants