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Login doesn't work on Linux Manjaro Desktop Client #7076

Closed
2 tasks done
Solations opened this issue Jun 5, 2024 · 1 comment
Closed
2 tasks done

Login doesn't work on Linux Manjaro Desktop Client #7076

Solations opened this issue Jun 5, 2024 · 1 comment
Labels
bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues state:duplicate this issue has been opened before and new information should go in the original

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@Solations
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Solations commented Jun 5, 2024

  • This is not a feature request (existing functionality does not work, not missing functionality).
    I will request features on forum or via support.
  • I've searched and did not find a similar issue.

Describe the bug
Since the new update there's no longer the option not to safe the login information on the PC. It is now at least on Linux Manjaro no longer possible to login, if one didn't activate the internal password storage. Error message is simply "An Error occurred." I guess an easy fix for Users would be to activate internal safe storage. However it would be nice to be able to login anyway.

To Reproduce
Steps to reproduce the behavior:

  1. Login
  2. See error

Expected behavior
Login

Desktop (please complete the following information):

  • OS: Manjaro Linux
  • KDE-Plasma-Version: 6.0.5
  • KDE-Framework-Version: 6.0.5
  • Tuta-Version: v230.240603.0

Additional context
Login worked fine before I updated to the version mentioned above.

Full Error Message
Client: linux
Type: PAID
Tutanota version: 230.240603.0
Timestamp (UTC): Thu, 06 Jun 2024 12:16:54 GMT
User agent:
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/230.240603.0 Chrome/124.0.6367.207 Electron/30.0.6 Safari/537.36
DeviceStorageUnavailableError
Error message: failed to resolve/generate key> DeviceStorageUnavailableError: safeStorage API is not available
at K_.assertAvailable (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:192970)
at async K_.getPassword (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:192214)
at async mR.fetchKey (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:209968)
at async mR.fetchOrGenerateKey (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:209695)
at async P.encryptUsingKeychain (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:25:16448)
at async qO.getOrCreateCredentialEncryptionKey (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:285976)
at async qO.setCredentialEncryptionMode (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:285020)
at async ipc (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:294946)
Stacktrace:
DeviceStorageUnavailableError: failed to resolve/generate key> DeviceStorageUnavailableError: safeStorage API is not available
at K
.assertAvailable (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:192970)
at async K_.getPassword (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:192214)
at async mR.fetchKey (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:209968)
at async mR.fetchOrGenerateKey (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:209695)
at async _P.encryptUsingKeychain (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:25:16448)
at async qO.getOrCreateCredentialEncryptionKey (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:285976)
at async qO.setCredentialEncryptionMode (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:285020)
at async ipc (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:294946)
at mR.fetchOrGenerateKey (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:209869)
at async _P.encryptUsingKeychain (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:25:16448)
at async qO.getOrCreateCredentialEncryptionKey (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:285976)
at async qO.setCredentialEncryptionMode (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:285020)
at async ipc (/tmp/.mount_tutanorQI7hx/resources/app.asar/desktop/DesktopMain.js:11:294946)

@Solations Solations added bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues labels Jun 5, 2024
@charlag
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charlag commented Jun 10, 2024

Duplicate of #7077

@charlag charlag closed this as not planned Won't fix, can't repro, duplicate, stale Jun 10, 2024
@charlag charlag added the state:duplicate this issue has been opened before and new information should go in the original label Jun 10, 2024
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Labels
bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues state:duplicate this issue has been opened before and new information should go in the original
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