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example-taskrouter-workflow.json
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example-taskrouter-workflow.json
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{
"task_routing": {
"filters": [
{
"filter_friendly_name": "Assign to Worker",
"expression": "transferTargetType == 'worker'",
"targets": [
{
"queue": "WQe42a800776a447906eaf6a0932e955ff",
"known_worker_sid": "task.transferTargetSid"
}
]
},
{
"filter_friendly_name": "Assign To Queue - Everyone",
"expression": "transferQueueName == 'Everyone'",
"targets": [
{
"queue": "WQe42a800776a447906eaf6a0932e955ff",
"expression": "worker.contact_uri != task.ignoreWorkerContactUri"
}
]
},
{
"filter_friendly_name": "Assign To Queue - Parked Calls",
"expression": "transferQueueName == 'Parked Calls'",
"targets": [
{
"queue": "WQc94a5f5f961a709ddd2dc050ac96e4c9",
"expression": "worker.contact_uri != task.ignoreWorkerContactUri"
}
]
},
{
"filter_friendly_name": "Assign To Queue Outbound Communication",
"expression": "transferQueueName == 'Outbound Communications'",
"targets": [
{
"queue": "WQfb3e7e644af671b568494c4210ead2a5",
"expression": "worker.contact_uri != task.ignoreWorkerContactUri"
}
]
}
],
"default_filter": {
"queue": "WQe42a800776a447906eaf6a0932e955ff"
}
}
}