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[BUG] Crackling audio issue on chrome when zoom is running #197

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charliesantos opened this issue Sep 13, 2023 · 4 comments
Closed

[BUG] Crackling audio issue on chrome when zoom is running #197

charliesantos opened this issue Sep 13, 2023 · 4 comments
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@charliesantos
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Crackling audio issue on chrome when zoom is running.

Steps to reproduce:

  1. Create a zoom meeting and join
  2. Make a Twilio Voice Call using the JS SDK
  3. Notice the audio crackling sound

SDK version: 2.7.1

We have identified that this is due to a chrome issue https://bugs.chromium.org/p/chromium/issues/detail?id=1474865
To mitigate the issue, we are currently exploring solutions that will prevent calling MediaDevice APIs during a call.

@charliesantos charliesantos added the bug Something isn't working label Sep 13, 2023
@charliesantos
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@kamalbennani-aircall I see your team filed the chromium issue. Is what I described above similar to what you're seeing?

@tigranaircall
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Hi @charliesantos. Yes, you're correct, and thank you for pointing that out. The issue you described is indeed similar to what we're experiencing. Our team has filed a Chromium issue to address this problem.
Very good news. We would appreciate it a lot if your team could find a solution.

@gruckion
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I also found this is the case too. With the old or new API if I had youtube music open it would cause the Twilio audio to crack.

@charliesantos
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fixed in 2.7.2

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