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We need to enable notification when a case is updated #185

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franck-boullier opened this issue Mar 29, 2018 · 5 comments
Closed

We need to enable notification when a case is updated #185

franck-boullier opened this issue Mar 29, 2018 · 5 comments
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design/ux moderate should take 1 day to fix

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@franck-boullier
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On the MEFE, when a case is updated, we need to signal the MEFE user about this.
We should have a notification mechanism enabled to make sure user do not have to check Unee-T on a random/regular basis but only if/when a case they are part of is updated.

@franck-boullier franck-boullier added the moderate should take 1 day to fix label Apr 6, 2018
@kaihendry
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Unlike #186 the idea here is to use App push notifications or perhaps even SMS?

@franck-boullier
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Idea is clearly to use App push notifications, yes.

SMS should be a different GH issue IMO as this will have different implications similar to what we have to do for email (namely an unsubscribe mechanism and a way to make sure that these will not be flagged as spam too)

@kaihendry
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So we need:

@franck-boullier
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Trigger for when a case is updated,

This exists already

implemented as a lambda2sns trigger

We understand how to do that and @kaihendry and I need to have that 1/2 conversation so I have the detailed step by step instruction in our context.

on the longdescs table in the schema

@kaihendry Nope! This needs to happen on the table 'ut_notification_messages_cases' and NOT the table 'longdescs '

@franck-boullier
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This has been implemented in the June 25th release

Notification engine automation moved this from To do to Done Jun 26, 2018
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