Sonos integration interfering with Sonos app control

[ahrens26]

Is there an existing issue for this?

• I have searched the existing issues

Description

I have the Sonos integration enabled on the Remote Two and configured for one entity, which consists of my Sonos Arc, Sub, and two Play 1 surrounds. My Remote Two dock and the Sonos Arc are both hardwired to Ethernet.

The Remote Two Sonos integration apparently causes the Sonos mobile app to lose ability to control the same Sonos entity after some period of time. From the mobile app, the volume for the Sonos device shows as 0 (even though the Sonos is playing), and media cannot be selected, stopped, or started. As soon as I power down the Remote Two, the Sonos mobile app is able to control the Sonos device once again.

I have several other Sonos devices in my home which are not added as Remote Two entities, and they are not affected by this issue - the mobile app can continue to control them normally. Also, I have Home Assistant integrated with all my Sonos devices, which has never caused a similar issue.

EDIT: I now believe this might happen only when the Sonos entity is grouped with one or more other Sonos devices.

How to Reproduce

1. Add the Sonos integration to Remote Two, and add the entity for my Sonos Arc/Sub/LS/RS group. Wait for some time period.
2. Try to control the Sonos device via the Sonos mobile app - volume slider is disabled and media cannot be played.
3. Turn off the Remote Two by holding the power button and powering down.
4. Repeat step 2, which will now succeed.

Expected behavior

Remote Two Sonos integration should not interfere with Sonos mobile app control.

System version

1.5.2

What part of the system affected by the problem?

Integration

Additional context

No response

[hprotter]

I still have the same issue with my SONOS integration (have same SONOS setup with Arc, Sub and two Play:1 surrounds) with newest firmware 1.7.5 and this is daily after some wait time. Turn off or also a reboot of R2 will help.

Today I noticed the additional effect, that the SONOS entity was also completely dropped (disappeared) from my SONOS app setup. The entity appears again after a reboot of R2 (without the need to reboot the SONOS itself).

EDIT: Attached two log files (before and after the R2 reboot, firmware 1.7.5)

UCR2_logs_SONOS_2024-03-11-before-reboot.txt
UCR2_logs_SONOS_2024-03-11-after-reboot.txt