ticketing.go

// Code generated by Speakeasy (https://speakeasy.com). DO NOT EDIT.

package unifiedgosdk

import (
	"bytes"
	"context"
	"fmt"
	"github.com/cenkalti/backoff/v4"
	"github.com/unified-to/unified-go-sdk/internal/hooks"
	"github.com/unified-to/unified-go-sdk/pkg/models/operations"
	"github.com/unified-to/unified-go-sdk/pkg/models/sdkerrors"
	"github.com/unified-to/unified-go-sdk/pkg/models/shared"
	"github.com/unified-to/unified-go-sdk/pkg/utils"
	"io"
	"net/http"
)

type Ticketing struct {
	sdkConfiguration sdkConfiguration
}

func newTicketing(sdkConfig sdkConfiguration) *Ticketing {
	return &Ticketing{
		sdkConfiguration: sdkConfig,
	}
}

// CreateTicketingCustomer - Create a customer
func (s *Ticketing) CreateTicketingCustomer(ctx context.Context, request operations.CreateTicketingCustomerRequest, opts ...operations.Option) (*operations.CreateTicketingCustomerResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "createTicketingCustomer",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/customer", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	bodyReader, reqContentType, err := utils.SerializeRequestBody(ctx, request, false, true, "TicketingCustomer", "json", `request:"mediaType=application/json"`)
	if err != nil {
		return nil, err
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "POST", opURL, bodyReader)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)
	req.Header.Set("Content-Type", reqContentType)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.CreateTicketingCustomerResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingCustomer
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingCustomer = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// CreateTicketingNote - Create a note
func (s *Ticketing) CreateTicketingNote(ctx context.Context, request operations.CreateTicketingNoteRequest, opts ...operations.Option) (*operations.CreateTicketingNoteResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "createTicketingNote",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/note", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	bodyReader, reqContentType, err := utils.SerializeRequestBody(ctx, request, false, true, "TicketingNote", "json", `request:"mediaType=application/json"`)
	if err != nil {
		return nil, err
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "POST", opURL, bodyReader)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)
	req.Header.Set("Content-Type", reqContentType)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.CreateTicketingNoteResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingNote
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingNote = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// CreateTicketingTicket - Create a ticket
func (s *Ticketing) CreateTicketingTicket(ctx context.Context, request operations.CreateTicketingTicketRequest, opts ...operations.Option) (*operations.CreateTicketingTicketResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "createTicketingTicket",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/ticket", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	bodyReader, reqContentType, err := utils.SerializeRequestBody(ctx, request, false, true, "TicketingTicket", "json", `request:"mediaType=application/json"`)
	if err != nil {
		return nil, err
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "POST", opURL, bodyReader)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)
	req.Header.Set("Content-Type", reqContentType)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.CreateTicketingTicketResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingTicket
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingTicket = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// GetTicketingCustomer - Retrieve a customer
func (s *Ticketing) GetTicketingCustomer(ctx context.Context, request operations.GetTicketingCustomerRequest, opts ...operations.Option) (*operations.GetTicketingCustomerResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "getTicketingCustomer",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/customer/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "GET", opURL, nil)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)

	if err := utils.PopulateQueryParams(ctx, req, request, nil); err != nil {
		return nil, fmt.Errorf("error populating query params: %w", err)
	}

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.GetTicketingCustomerResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingCustomer
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingCustomer = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// GetTicketingNote - Retrieve a note
func (s *Ticketing) GetTicketingNote(ctx context.Context, request operations.GetTicketingNoteRequest, opts ...operations.Option) (*operations.GetTicketingNoteResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "getTicketingNote",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/note/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "GET", opURL, nil)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)

	if err := utils.PopulateQueryParams(ctx, req, request, nil); err != nil {
		return nil, fmt.Errorf("error populating query params: %w", err)
	}

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.GetTicketingNoteResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingNote
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingNote = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// GetTicketingTicket - Retrieve a ticket
func (s *Ticketing) GetTicketingTicket(ctx context.Context, request operations.GetTicketingTicketRequest, opts ...operations.Option) (*operations.GetTicketingTicketResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "getTicketingTicket",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/ticket/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "GET", opURL, nil)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)

	if err := utils.PopulateQueryParams(ctx, req, request, nil); err != nil {
		return nil, fmt.Errorf("error populating query params: %w", err)
	}

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.GetTicketingTicketResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingTicket
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingTicket = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// ListTicketingCustomers - List all customers
func (s *Ticketing) ListTicketingCustomers(ctx context.Context, request operations.ListTicketingCustomersRequest, opts ...operations.Option) (*operations.ListTicketingCustomersResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "listTicketingCustomers",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/customer", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "GET", opURL, nil)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)

	if err := utils.PopulateQueryParams(ctx, req, request, nil); err != nil {
		return nil, fmt.Errorf("error populating query params: %w", err)
	}

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.ListTicketingCustomersResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out []shared.TicketingCustomer
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingCustomers = out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// ListTicketingNotes - List all notes
func (s *Ticketing) ListTicketingNotes(ctx context.Context, request operations.ListTicketingNotesRequest, opts ...operations.Option) (*operations.ListTicketingNotesResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "listTicketingNotes",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/note", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "GET", opURL, nil)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)

	if err := utils.PopulateQueryParams(ctx, req, request, nil); err != nil {
		return nil, fmt.Errorf("error populating query params: %w", err)
	}

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.ListTicketingNotesResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out []shared.TicketingNote
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingNotes = out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// ListTicketingTickets - List all tickets
func (s *Ticketing) ListTicketingTickets(ctx context.Context, request operations.ListTicketingTicketsRequest, opts ...operations.Option) (*operations.ListTicketingTicketsResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "listTicketingTickets",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/ticket", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "GET", opURL, nil)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)

	if err := utils.PopulateQueryParams(ctx, req, request, nil); err != nil {
		return nil, fmt.Errorf("error populating query params: %w", err)
	}

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.ListTicketingTicketsResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out []shared.TicketingTicket
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingTickets = out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// PatchTicketingCustomer - Update a customer
func (s *Ticketing) PatchTicketingCustomer(ctx context.Context, request operations.PatchTicketingCustomerRequest, opts ...operations.Option) (*operations.PatchTicketingCustomerResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "patchTicketingCustomer",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/customer/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	bodyReader, reqContentType, err := utils.SerializeRequestBody(ctx, request, false, true, "TicketingCustomer", "json", `request:"mediaType=application/json"`)
	if err != nil {
		return nil, err
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "PATCH", opURL, bodyReader)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)
	req.Header.Set("Content-Type", reqContentType)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.PatchTicketingCustomerResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingCustomer
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingCustomer = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// PatchTicketingNote - Update a note
func (s *Ticketing) PatchTicketingNote(ctx context.Context, request operations.PatchTicketingNoteRequest, opts ...operations.Option) (*operations.PatchTicketingNoteResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "patchTicketingNote",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/note/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	bodyReader, reqContentType, err := utils.SerializeRequestBody(ctx, request, false, true, "TicketingNote", "json", `request:"mediaType=application/json"`)
	if err != nil {
		return nil, err
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "PATCH", opURL, bodyReader)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)
	req.Header.Set("Content-Type", reqContentType)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.PatchTicketingNoteResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingNote
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingNote = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// PatchTicketingTicket - Update a ticket
func (s *Ticketing) PatchTicketingTicket(ctx context.Context, request operations.PatchTicketingTicketRequest, opts ...operations.Option) (*operations.PatchTicketingTicketResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "patchTicketingTicket",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/ticket/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	bodyReader, reqContentType, err := utils.SerializeRequestBody(ctx, request, false, true, "TicketingTicket", "json", `request:"mediaType=application/json"`)
	if err != nil {
		return nil, err
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "PATCH", opURL, bodyReader)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)
	req.Header.Set("Content-Type", reqContentType)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.PatchTicketingTicketResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingTicket
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingTicket = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// RemoveTicketingCustomer - Remove a customer
func (s *Ticketing) RemoveTicketingCustomer(ctx context.Context, request operations.RemoveTicketingCustomerRequest, opts ...operations.Option) (*operations.RemoveTicketingCustomerResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "removeTicketingCustomer",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/customer/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "DELETE", opURL, nil)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.RemoveTicketingCustomerResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out string
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.String = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	}

	return res, nil

}

// RemoveTicketingNote - Remove a note
func (s *Ticketing) RemoveTicketingNote(ctx context.Context, request operations.RemoveTicketingNoteRequest, opts ...operations.Option) (*operations.RemoveTicketingNoteResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "removeTicketingNote",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/note/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "DELETE", opURL, nil)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.RemoveTicketingNoteResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out string
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.String = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	}

	return res, nil

}

// RemoveTicketingTicket - Remove a ticket
func (s *Ticketing) RemoveTicketingTicket(ctx context.Context, request operations.RemoveTicketingTicketRequest, opts ...operations.Option) (*operations.RemoveTicketingTicketResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "removeTicketingTicket",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/ticket/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "DELETE", opURL, nil)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.RemoveTicketingTicketResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out string
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.String = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	}

	return res, nil

}

// UpdateTicketingCustomer - Update a customer
func (s *Ticketing) UpdateTicketingCustomer(ctx context.Context, request operations.UpdateTicketingCustomerRequest, opts ...operations.Option) (*operations.UpdateTicketingCustomerResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "updateTicketingCustomer",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/customer/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	bodyReader, reqContentType, err := utils.SerializeRequestBody(ctx, request, false, true, "TicketingCustomer", "json", `request:"mediaType=application/json"`)
	if err != nil {
		return nil, err
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "PUT", opURL, bodyReader)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)
	req.Header.Set("Content-Type", reqContentType)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.UpdateTicketingCustomerResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingCustomer
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingCustomer = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// UpdateTicketingNote - Update a note
func (s *Ticketing) UpdateTicketingNote(ctx context.Context, request operations.UpdateTicketingNoteRequest, opts ...operations.Option) (*operations.UpdateTicketingNoteResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "updateTicketingNote",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/note/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	bodyReader, reqContentType, err := utils.SerializeRequestBody(ctx, request, false, true, "TicketingNote", "json", `request:"mediaType=application/json"`)
	if err != nil {
		return nil, err
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "PUT", opURL, bodyReader)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)
	req.Header.Set("Content-Type", reqContentType)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.UpdateTicketingNoteResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingNote
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingNote = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}

// UpdateTicketingTicket - Update a ticket
func (s *Ticketing) UpdateTicketingTicket(ctx context.Context, request operations.UpdateTicketingTicketRequest, opts ...operations.Option) (*operations.UpdateTicketingTicketResponse, error) {
	hookCtx := hooks.HookContext{
		Context:        ctx,
		OperationID:    "updateTicketingTicket",
		SecuritySource: s.sdkConfiguration.Security,
	}

	o := operations.Options{}
	supportedOptions := []string{
		operations.SupportedOptionRetries,
		operations.SupportedOptionTimeout,
	}

	for _, opt := range opts {
		if err := opt(&o, supportedOptions...); err != nil {
			return nil, fmt.Errorf("error applying option: %w", err)
		}
	}

	baseURL := utils.ReplaceParameters(s.sdkConfiguration.GetServerDetails())
	opURL, err := utils.GenerateURL(ctx, baseURL, "/ticketing/{connection_id}/ticket/{id}", request, nil)
	if err != nil {
		return nil, fmt.Errorf("error generating URL: %w", err)
	}

	bodyReader, reqContentType, err := utils.SerializeRequestBody(ctx, request, false, true, "TicketingTicket", "json", `request:"mediaType=application/json"`)
	if err != nil {
		return nil, err
	}

	timeout := o.Timeout
	if timeout == nil {
		timeout = s.sdkConfiguration.Timeout
	}

	if timeout != nil {
		var cancel context.CancelFunc
		ctx, cancel = context.WithTimeout(ctx, *timeout)
		defer cancel()
	}

	req, err := http.NewRequestWithContext(ctx, "PUT", opURL, bodyReader)
	if err != nil {
		return nil, fmt.Errorf("error creating request: %w", err)
	}
	req.Header.Set("Accept", "application/json")
	req.Header.Set("User-Agent", s.sdkConfiguration.UserAgent)
	req.Header.Set("Content-Type", reqContentType)

	if err := utils.PopulateSecurity(ctx, req, s.sdkConfiguration.Security); err != nil {
		return nil, err
	}

	globalRetryConfig := s.sdkConfiguration.RetryConfig
	retryConfig := o.Retries
	if retryConfig == nil {
		if globalRetryConfig != nil {
			retryConfig = globalRetryConfig
		}
	}

	var httpRes *http.Response
	if retryConfig != nil {
		httpRes, err = utils.Retry(ctx, utils.Retries{
			Config: retryConfig,
			StatusCodes: []string{
				"429",
				"500",
				"502",
				"503",
				"504",
			},
		}, func() (*http.Response, error) {
			if req.Body != nil {
				copyBody, err := req.GetBody()
				if err != nil {
					return nil, err
				}
				req.Body = copyBody
			}

			req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
			if err != nil {
				return nil, backoff.Permanent(err)
			}

			httpRes, err := s.sdkConfiguration.Client.Do(req)
			if err != nil || httpRes == nil {
				if err != nil {
					err = fmt.Errorf("error sending request: %w", err)
				} else {
					err = fmt.Errorf("error sending request: no response")
				}

				_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			}
			return httpRes, err
		})

		if err != nil {
			return nil, err
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	} else {
		req, err = s.sdkConfiguration.Hooks.BeforeRequest(hooks.BeforeRequestContext{HookContext: hookCtx}, req)
		if err != nil {
			return nil, err
		}

		httpRes, err = s.sdkConfiguration.Client.Do(req)
		if err != nil || httpRes == nil {
			if err != nil {
				err = fmt.Errorf("error sending request: %w", err)
			} else {
				err = fmt.Errorf("error sending request: no response")
			}

			_, err = s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, nil, err)
			return nil, err
		} else if utils.MatchStatusCodes([]string{"4XX", "5XX"}, httpRes.StatusCode) {
			_httpRes, err := s.sdkConfiguration.Hooks.AfterError(hooks.AfterErrorContext{HookContext: hookCtx}, httpRes, nil)
			if err != nil {
				return nil, err
			} else if _httpRes != nil {
				httpRes = _httpRes
			}
		} else {
			httpRes, err = s.sdkConfiguration.Hooks.AfterSuccess(hooks.AfterSuccessContext{HookContext: hookCtx}, httpRes)
			if err != nil {
				return nil, err
			}
		}
	}

	res := &operations.UpdateTicketingTicketResponse{
		StatusCode:  httpRes.StatusCode,
		ContentType: httpRes.Header.Get("Content-Type"),
		RawResponse: httpRes,
	}

	rawBody, err := io.ReadAll(httpRes.Body)
	if err != nil {
		return nil, fmt.Errorf("error reading response body: %w", err)
	}
	httpRes.Body.Close()
	httpRes.Body = io.NopCloser(bytes.NewBuffer(rawBody))

	switch {
	case httpRes.StatusCode == 200:
		switch {
		case utils.MatchContentType(httpRes.Header.Get("Content-Type"), `application/json`):
			var out shared.TicketingTicket
			if err := utils.UnmarshalJsonFromResponseBody(bytes.NewBuffer(rawBody), &out, ""); err != nil {
				return nil, err
			}

			res.TicketingTicket = &out
		default:
			return nil, sdkerrors.NewSDKError(fmt.Sprintf("unknown content-type received: %s", httpRes.Header.Get("Content-Type")), httpRes.StatusCode, string(rawBody), httpRes)
		}
	case httpRes.StatusCode >= 400 && httpRes.StatusCode < 500:
		fallthrough
	case httpRes.StatusCode >= 500 && httpRes.StatusCode < 600:
		return nil, sdkerrors.NewSDKError("API error occurred", httpRes.StatusCode, string(rawBody), httpRes)
	default:
		return nil, sdkerrors.NewSDKError("unknown status code returned", httpRes.StatusCode, string(rawBody), httpRes)
	}

	return res, nil

}