Password change success message but fails to actually change

[codeusuk]

PassCore Server

• OS: [Server 2016]
• Provider: [Active Directory]

Describe the bug
We're testing the trial of the pro version but when a user changes their password they recieve a success message but their password is unchanged. The user does have permission to change their password and performing a Set_ADAccountPassword from the command line works fine. User can also edit other details in Passcore such as mobile without issues.

From log...

08:50:48.244 INF >> [DirectoryServicesProvider] PerformPasswordChange for user s.nelson@ourdomain.com
08:50:48.447 INF >> [DirectoryServicesProvider] s.nelson@ourdomain.com can change password False
08:50:48.463 TRC >> [RoutingModuleBase] [YcMVZAfUhkO8pHka139rPw] Route /changePassword : Success
08:50:48.463 INF >> [WebServer] [YcMVZAfUhkO8pHka139rPw] POST /api/changePassword: "200 OK" sent in 228ms (chunked)
08:50:48.463 ERR >> [DirectoryServicesProvider] Failed to update password: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
$type : System.DirectoryServices.AccountManagement.PrincipalOperationException
ErrorCode : -2147023174
Message : The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
InnerException : object
$type : System.Runtime.InteropServices.COMException
ErrorCode : -2147023174
Message : The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
Source :
HResult : -2147023174
TargetSite : Void SetPassword(System.DirectoryServices.DirectoryEntry, System.String)
StackTrace :
at System.DirectoryServices.AccountManagement.SDSUtils.SetPassword(DirectoryEntry de, String newPassword)
at System.DirectoryServices.AccountManagement.ADStoreCtx.SetPassword(AuthenticablePrincipal p, String newPassword)
at Unosquare.PassCorePro.Providers.DirectoryServicesProvider.PerformPasswordChange(String userName, String newPassword, Nullable`1 type)
Source : System.DirectoryServices.AccountManagement
HResult : -2146233087

[Serk352]

Hi @codeusuk, we manage separately passcore and passcorepro, could you use the bug report form that is inside the admin app to report this issue to give you better attention. When you submit this form, our dedicated support team will contact you ASAP.

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.