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Cannot access tickets from the application #635

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boudig opened this issue Dec 27, 2022 · 2 comments
Closed

Cannot access tickets from the application #635

boudig opened this issue Dec 27, 2022 · 2 comments
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@boudig
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boudig commented Dec 27, 2022

Hello,
1 year ago I installed uvdesk on a local ubuntu server (20.04 LTS).
Recently this server has been updated to 22.04 LTS and suddenly all tickets are not being shown inside the applications.
image

is there anything that i should check?
Thank you!
@komal-sh-27
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@boudig
Please check once these two cases:

  1. Check your database here tickets are shown or not in the uv_ticket table:

image

  1. Check your console error, click on the ticket list page open the console using press F12 or right-click on a web page, and click on inspect option after shown like this, and the page refresh again:

image

If showing any error in the console sends a screenshot of the error.

@Sanjaybhattwebkul Sanjaybhattwebkul added the Help Wanted Extra attention is needed label Jan 11, 2023
@komal-sh-27
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We are closing this issue from your side not revert on this issue. If you are facing the same error then reply on the same thread.

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@boudig @komal-sh-27 @Sanjaybhattwebkul