imap with outlook no longer working => ErrorException { …}]

[steveb85]

Processing uvdesk mailbox configuration.

2. Opening imap stream...
   17:06:00 WARNING [php] Warning: imap_open(): Couldn't open stream {outlook.office365.com:993/imap/ssl}INBOX ["exception" => ErrorException { …}]

3. IMAP stream opened.

[steveb85]

i noticed my cron wasn't working (it previously had been) and when i ran the uvdesk:refresh-mailbox manually in CLI i found this issue which is super tough

[steveb85]

I'm wondering if it is because outlook office 365 has depreciated basic auth? If that's the case then it renders uvdesk useless to anyone using office365 as an email server

[steveb85]

i have just tested with a dummy gmail account, and it seems that it works. so the issue is outlook, if @PeopleInside or @vipin-shrivastava have any update on how to use with outlook that would be great. I've been using an app password but it's not working still. something is not correct

[steveb85]

new errors

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 09 February 2023.

5. Total fetched email -> 7

6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================

Converting email 1 out of 7.

Converting email 2 out of 7.

Converting email 3 out of 7.

Converting email 4 out of 7.

Converting email 5 out of 7.

Converting email 6 out of 7.

Error -> Attention Required! | Cloudflare

[komal-sh-27]

Can you please share the log file of your project. Follow the below path for log file:
your-project/var/log/dev.log file

Please share the files on our support center from here

Also, you can try with the new version v-1.1.2 of mailbox components bundle. You can change the mailbox bundle using the below command:

$ composer require uvdesk/mailbox-component

After that again setup of mailbox and cleared the cache of project using the below command:

$ php bin/console c:c

[steveb85]

thanks, i sent the log files.

I added the mailbox-component and cleared cache, no change. I'm wondering if this is a microsoft issue, looking for other ways to test that

[steveb85]

thanks @Komal-sharma-2712

[steveb85]

Current Print from refresh mailbox

• Establishing connection with mailbox
• Failed to establish connection with mailbox

Warning: imap_open(): Couldn't open stream {outlook.office365.com:993/imap/ssl}INBOX

0: Retrying PLAIN authentication after AUTHENTICATE failed.
1: Retrying PLAIN authentication after AUTHENTICATE failed.
2: Can not authenticate to IMAP server: AUTHENTICATE failed.

obviously it's about authentication. i ahve tried inboxes with basic auth, and some with a office365 app password

[steveb85]

IT seems that microsoft won't support this auth in any way moving forward, we will need an oauth option ot use a microsoft IMAP connection. SMTP is possible to send emails, but this makes the UV desk somewhat redundant until this can be updated. https://learn.microsoft.com/en-us/exchange/client-developer/legacy-protocols/how-to-authenticate-an-imap-pop-smtp-application-by-using-oauth

[steveb85]

work around was to forward my office 365 mail -> gmail account, and read that. it's horrible work around but surviving until uvdesk can implement better auth processes