can't view file upload in ticket after Add Attachment

[chonnuchajo]

i have a problem with func.Add Attachment

• It's can be add something and show detail from file upload
  
  

• but sometime when i want to view by click .It show error follow this
  

i'm not sure miss someany config it

[komal-sh-27]

@chonnuchajo ,

We have noticed this error in the latest release uvdesk. We have fixed this issue but changes wiil be reflect on the next release. At this moment you can change the some code in your project. Please follow the below steps:

Step 1: Go to your project, open and change the code in below mentioned file path:

your-project-folder/vendor/uvdesk/core-framework/FileSystem/FileSystem.php

Add a code like this as shown the below screenshot:

$scheme = $this->container->get('router')->getContext()->getScheme();
$host = $this->container->get('router')->getContext()->getHost();
$baseUrl = "$scheme://$host";
$assetDetails['downloadURL'] = $baseUrl.$assetDetails['downloadURL'];

Reference from here.

Step 2: Now change some code in the mentioned below file path:

your-project-folder/vendor/uvdesk/core-framework/Controller/Ticket.php

$response->headers->set('Content-length', filesize($zipname));
Another line:

readfile($path);

Reference from here:

uvdesk/core-framework@ad4ab27

uvdesk/core-framework@dfd98fa

Step 3: After change the both files you will be cleared cache of your project using the below command in your project root directory:

$ php bin/console c:c

If you are facing the same issue then let us know.

Kind Respects,
Uvdesk team

[chonnuchajo]

thank you so much .

[komal-sh-27]

@chonnuchajo ,

Thanks for the update here. These changes wiil be reflect on the future release. For now we are closing this issue.
Thanks for your time and patience!!!

Kind Respects,
Uvdesk Team