1.4.0 blank screen #10983

pikkauzernamme · 2019-09-27T15:29:00Z

Description

After client received an update to version 1.4.0 and reloading, I can see nothing but blank screen. Riot Desktop on Windows 10. Same after logging into the web version.

Steps to reproduce

Update to 1.4.0
See the blank screen

Logs being sent: no

Version information

Platform: both browser and desktop

For the web app:

Browser: Firefox last version
OS: Windows
URL: riot.im/app

For the desktop app:

OS: Windows
Version: 10

pikkauzernamme · 2019-09-27T15:30:20Z

After reinstall to version 1.3.6 everything works perfectly, but after few minutes desktop client automatically receives the update and reloads, so I'm currently unable to use Riot.

t3chguy · 2019-09-27T15:32:54Z

@jryans I believe also hit this issue but then could not reproduce it, I updated on two Windows 10 machines and both went without issue :/

Could you open up the console (Control Shift I) to see what is happening?

pikkauzernamme · 2019-09-27T16:29:05Z

Attached screen here https://framadrop.org/r/7ldfOj5eOh#ju8CVZV8U2cuUGKz1ohRQ0Bo3tnZ4j8rIH4KxE1OYAY=

pikkauzernamme · 2019-09-27T16:31:32Z

I can interact with the app window itself, like open console and so on. But inside this there is only one background color of dark theme which I use. And the app name displays like "Riot | >nickname of other person I was speaking before bug<"

jryans · 2019-09-27T16:35:23Z

@pikkauzernamme Are there any logs in the console? There may be useful errors there.

gtbuchanan · 2019-09-28T01:44:34Z

This is the JavaScript error I'm receiving on the Windows app in this situation:

It occurred after joining the #matrix:matrix.org and #riot:matrix.org rooms. Closing the app completely and relaunching seems to fix it, so I'm not sure if it's the same exact problem as the OP.

turt2live · 2019-09-28T02:20:01Z

rageshake attached, see https://matrix.to/#/!YTvKGNlinIzlkMTVRl:matrix.org/$RnXc8O6zpDZkcGzRkXtv-AJszHOa2_rLK1RFHHogDQM?via=matrix.org&via=privacytools.io&via=feneas.org for info

ghost · 2019-09-28T03:05:47Z

I'm a topic starter. Github froze my account.

It occurred after joining the #matrix:matrix.org and #riot:matrix.org rooms. Closing the app completely and relaunching seems to fix it, so I'm not sure if it's the same exact problem as the OP.

Sometimes after closing the app and relaunching it I can see the last opened e2ee chat room just for a moment, and then it gets empty again. Just a single color.

Here is a screenshot of my console: https://framapic.org/gallery#WJh2AxsO3moD/LTdkQyXUyeBC.png

ghost · 2019-09-28T06:37:31Z

That is so weird. I can't even load messages history from my mobile client. And when I login via browser the same happens - blank screen. At the same time, new account on the same homeserver works great (at least in the public chat rooms, I didn't test in e2ee ones yet). It seems like my account is corrupted somehow.

ghost · 2019-09-28T06:47:01Z

Now I have to run desktop app manually from the AppData/Local/riot-web/app-1.3.6 to access my account. And in that case it works great - chat history loads and that's fast, I can see all the messages and use it like I usually do

DrJHD · 2019-09-28T11:25:32Z

I get exactly the same issue on Windows Server 2008. A link to the installer for the previous version would be very helpful.

ghost · 2019-09-28T17:00:27Z

I get exactly the same issue on Windows Server 2008. A link to the installer for the previous version would be very helpful.

https://packages.riot.im/desktop/install/win32/x64/Riot%20Setup%201.3.6.exe
Run manually from the %AppData%/Local/riot-web/app-1.3.6 folder so it doesn't automatically update to the newer version

davehayes · 2019-09-28T20:11:53Z

This is an issue on MacOS too using the Riot installed from the DMG file.

jryans · 2019-09-28T20:28:41Z

For those affected, does it only happen in the desktop app, or are https://riot.im/app and https://riot.im/develop exhibiting the same issue?

ghost · 2019-09-29T02:16:51Z

@jryans I have tried with the desktop windows app and the web version on my homeserver. When I log in via web client, I instantly get this blank screen again. But when I created a new account via web client on the same homeserver, I was able to join public chat room, send a message and nothing happened. However, when I tried to change my password via desktop 1.3.6 client for problem account, my Android client starts lagging, like reloading the same screen all the time non-stop, like swiping and loading screen again.

haakonn · 2019-09-29T21:12:59Z

@jryans I haven't tried the desktop app, but https://riot.im/app and https://riot.im/develop are absolutely exhibiting the issue in Firefox. I've tried on two different machines, and also in a fresh profile with no add-ons.

wobblywob · 2019-09-30T09:00:55Z

I have the same issue.

Web client shows one of my rooms briefly, for about half a second, then I get a completely blank screen. Happens on chrome and firefox, on linux and mac.

This is a self-hosted synapse 1.3.1 on ubuntu 18.04, running through haproxy and url_preview_enabled.

macOS app 1.3.6 works
macOS app 1.4 doesn't work
riot.im/app and riot.im/develop don't work on either chrome or firefox

jryans · 2019-09-30T09:03:21Z

@phil-flex I am fairly confident the issue you are seeing is separate from this. See #10981 (comment) for steps.

jryans · 2019-09-30T09:20:58Z

@gtbuchanan I believe the stack trace you've included there shows that React has fallen apart, but it doesn't really suggest the root cause... Is there anything earlier in the logs?

jryans · 2019-09-30T09:28:03Z

At the moment, I am still not quite sure what the issue is... If others could attach logs or rageshakes, that would be helpful. You can still send a rageshake even from a white screen using the app or browser's console:

Ctrl-Shift-I to open the DevTools, go to Console tab
Run mxSendRageshake("For https://github.com/vector-im/riot-web/issues/10983") in the console

For now, I will focus on the the base avatar / length issue suggested in @RiasMo's screenshot.

This ensures we check for a falsy name in `getInitialLetter` instead of throwing errors. We should perhaps also fix whatever other issues have led to the input being undefined in the first place, but for now we leave this for another day. Hopefully helps with element-hq/element-web#10983

jryans · 2019-09-30T16:08:43Z

@RiasMo https://riot.im/develop has a potential fix for this issue. Could you retest there and capture a new set of logs if the issue persists?

haakonn · 2019-09-30T17:51:32Z

@jryans https://riot.im/develop works for me now, and it did not last time I tried, 21 hours ago.

wobblywob · 2019-09-30T18:53:16Z

@jryans develop works for me too

davehayes · 2019-10-01T01:51:04Z

Here is another snapshot of devtools on an affected 10.13 mac:

ghost · 2019-10-01T02:42:32Z

@RiasMo https://riot.im/develop has a potential fix for this issue. Could you retest there and capture a new set of logs if the issue persists?

Unfortunately, I have deleted my account. But I think my problem was the same as @haakonn's and @wobblywob's.

jryans · 2019-10-01T09:46:31Z

Great, I'll consider the current issue fixed by matrix-org/matrix-react-sdk#3498 then. We'll do another release soonish so that desktop users have the fix as well.

In addition, I'll look into ways of handling this class of errors more gracefully in the future.

jryans · 2019-10-01T12:35:02Z

Riot 1.4.1 has been released for web and desktop with this fix. Thanks for reporting the issue and your patience while we worked on a fix.

davehayes · 2019-10-01T20:28:11Z

This issue has been fixed on my client's computer.

pikkauzernamme added the T-Defect label Sep 27, 2019

jryans added defect labels Sep 28, 2019

jryans added this to Raging Inferno 🔥🔥🔥 in Web App Team Sep 28, 2019

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jryans self-assigned this Sep 30, 2019

jryans moved this from Raging Inferno 🔥🔥🔥 to In Progress in Web App Team Sep 30, 2019

jryans mentioned this issue Sep 30, 2019

Guard against falsy names in getInitialLetter matrix-org/matrix-react-sdk#3498

Merged

jryans moved this from In Progress to In Test in Web App Team Sep 30, 2019

Jakketet mentioned this issue Sep 30, 2019

blank screen on OSX desktop #11004

Closed

jryans closed this as completed Oct 1, 2019

jryans mentioned this issue Oct 1, 2019

Add basic "something went wrong" UI using error boundaries #11009

Closed

jryans reopened this Oct 1, 2019

Web App Team automation moved this from In RC to In Progress Oct 1, 2019

jryans closed this as completed Oct 1, 2019

Web App Team automation moved this from In Progress to In Test Oct 1, 2019

jryans moved this from In Test to In RC in Web App Team Oct 1, 2019

rev138 mentioned this issue Oct 2, 2019

1.4.1 blank screen #11034

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1.4.0 blank screen #10983

1.4.0 blank screen #10983

pikkauzernamme commented Sep 27, 2019

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t3chguy commented Sep 27, 2019

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1.4.0 blank screen #10983

1.4.0 blank screen #10983

Comments

pikkauzernamme commented Sep 27, 2019

Description

Steps to reproduce

Version information

pikkauzernamme commented Sep 27, 2019

t3chguy commented Sep 27, 2019

pikkauzernamme commented Sep 27, 2019

pikkauzernamme commented Sep 27, 2019 • edited Loading

jryans commented Sep 27, 2019

gtbuchanan commented Sep 28, 2019 • edited Loading

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wobblywob commented Sep 30, 2019

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