If you are interested in learning more about communication skills, you may want to read Comunicarea eficienta (Effective Communication) by Ion-Ovidiu Panisoara, a professor of educational sciences at the University of Bucharest. This book, which won the "C. Radulescu-Motru" prize from the Romanian Academy in 2008, covers various aspects of communication, such as definitions, models, theories, forms, barriers, efficiency, presentation, listening, conflict, negotiation, mediation, group communication, leadership, and educational technology.
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Why is effective communication important? According to Ion-Ovidiu Panisoara, communication is everywhere around us, and it influences our self-analysis, our interactions with others, and our understanding of the world. Communication is also a skill that can be learned and improved, and that is required by the contemporary society. Effective communication can help us achieve our personal and professional goals, as well as prevent or solve conflicts, misunderstandings, and problems.
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What are some of the key concepts of effective communication? In his book, Panisoara introduces some of the main definitions, models, and theories of communication, such as the linear model, the circular model, the transactional model, the constructivist theory, the social exchange theory, and the attribution theory. He also explains the different forms of communication, such as verbal, nonverbal, written, visual, and digital communication. He emphasizes the importance of being aware of the barriers that can hinder communication, such as noise, filters, stereotypes, prejudices, emotions, and cultural differences. He also provides some tips and techniques for enhancing communication efficiency, such as using clear and concise language, adapting to the context and audience, giving and receiving feedback, and using active listening skills.
How can effective communication help us deal with conflict? Panisoara devotes a whole chapter to conflict as an essential dimension of communication. He defines conflict as a situation in which two or more parties have incompatible goals or interests. He distinguishes between constructive and destructive conflict, and between different types of conflict, such as interpersonal, intrapersonal, intergroup, or intragroup conflict. He also describes some of the common causes of conflict, such as scarce resources, divergent values or beliefs, personality clashes, or poor communication. He suggests some strategies for managing conflict effectively, such as identifying the sources and stages of conflict, choosing an appropriate style of conflict resolution (such as avoidance, accommodation, competition, compromise, or collaboration), using tactics such as persuasion, bargaining, or coercion in a rational and ethical way. He also introduces some alternative methods for resolving conflict peacefully, such as negotiation and mediation. 8cf37b1e13