Below is a sample of the media response.
{
"_links": {},
"formatVersion": "3.0.7",
"mediaId": "efbb8c49-87f0-4f6c-9ce9-781599918f8c",
"accountId": "710d1652-63a4-4355-8e9a-523ddacd3066",
"accountName": "ACME Inc",
"status": "finished",
"dateCreated": "2017-04-28T21:12:55.563Z",
"dateFinished": "2018-07-19T11:34:45.134Z",
"timeToLiveInSeconds": 1200,
"expiresOn": "2018-10-04T00:41:06.145Z",
"metadata": {
"title": "Inbound call 2018-07-01 from 15081231234",
"description": "Inbound call to 1-800-599-1234, ACME Support Center",
"externalId": "inbound-dd9e7002-4a5a-43b3-bd46-73a66362db29",
"extended": {
"anything": "goes here",
"nested": {
"is": 0,
"also": 0,
"accepted": 0
}
}
},
"mediaContentType": "audio/mpeg",
"length": 66900, // Duration in ms of the audio
"knowledge": {
"keywords": [
{
"keyword": "Microsoft",
"relevance": 0.433,
"mentions": [
{
"speakerName": "Speaker 1",
"occurrences": [
{
"s": 34234,
"e": 34234,
"exact": "Microsoft"
}
]
}
]
}
],
"topics": [
{
"topicName": "Algorithms",
"relevance": 0.4353,
"subtopics": [],
"keywords": []
}
]
},
"spotting": {
"groups": [
{
"groupName": "Competitors",
"spotted": false,
"score": "0.4439",
"spottedKeywords": [
{
"keyword": "Microsoft",
"relevance": 1,
"mentions": [
{
"speakerName": "Speaker 1",
"occurrences": [
{
"s": 34234,
"e": 34234,
"exact": "Microsoft"
}
]
}
]
}
]
}
]
},
"prediction": {
"classifiers": [
{
"classifierId": "3e8dee45-ae2a-432f-b5ff-aa2513986f23",
"classifierName": "SaleCompleted",
"classifierVersion": "1.0",
"classifierDisplayName": "Sales Completed",
"classifierType": "binary",
"predictedClassLabel": "completed",
"predictionScore": 0.929,
"predictedClass": 1
}
],
"detectors": [
{
"detectorId": "99179da8-2ef4-4478-92d0-f296399a90b7",
"detectorName": "PCI",
"detectorVersion": "1.0",
"detectorDisplayName": "Detects credit card data",
"detectorType": "binary",
"detections": [
{
"detectorClass": 1,
"detectorClassLabel": "pci",
"detectedSegments": [
{
"speakerName": "Speaker 1",
"occurrences": [
{
"s": 34322,
"e": 458375
}
]
}
]
}
]
}
]
},
"metrics": [
{
"metricGroupName": "groupX",
"metricValues": [
{
"metricName": "xyz",
"metricValue": 200
}
]
}
],
"categories": [
{
"categoryName": "abc",
"categoryValue": 0
}, {
"categoryName": "def",
"categoryValue": 1,
"categoryMatches": [
{
"speakerName": "caller",
"occurrences": [
{
"s": 24251,
"e": 24981,
"exact": "hello"
}, {
"s": 26491,
"e": 30571,
"exact": "hi"
}
]
}, {
"speakerName": "agent",
"occurrences": [
{
"s": 24251,
"e": 24981,
"exact": "greetings"
}, {
"s": 26491,
"e": 30571,
"exact": "how are you"
}
]
}
]
}
],
"conversation": {
"speakerVerbNounPairs": [
{
"speakerName": "Agent",
"verbNounPairs": [
{
"s": 6679,
"e": 7260,
"verb": "call",
"noun": "team"
}, {
"s": 44279,
"e": 45099,
"verb": "have",
"verbNeg": "not",
"noun": "question"
}, {
"s": 807908,
"e": 808918,
"verb": "like",
"noun": "service",
"question": true
}
]
}, {
"speakerName": "Caller",
"verbNounPairs": [
{
"s": 16250,
"e": 17340,
"verb": "need",
"noun": "help"
}, {
"s": 901234,
"e": 902786,
"verb": "provide",
"noun": "justification",
"nounNeg": "no"
}, {
"s": 1002560,
"e": 1003010,
"verb": "work",
"verbNeg": "not",
"noun": "internet"
}
]
}
]
},
"speakerSentiments": [
{
"speakerName": "Caller",
"sentimentValues": [
{
"s": 4558,
"e": 7064,
"v": -0.5434
}, {
"s": 9373,
"e": 10345,
"v": 0.7039
}
]
}, {
"speakerName": "Agent",
"sentimentValues": [
{
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"e": 9373,
"v": 0.4328
}, {
"s": 12937,
"e": 14627,
"v": -0.3294
}
]
}
],
"transcript": {
"confidence": 1.0,
"words": [
{
"p": 3,
"c": 0.845,
"s": 13466,
"e": 15648,
"m": "turn|punc",
"v": 34,
"w": "supercalifragilisticexpialidocious",
"frq": [
{
"e": 1.344,
"f": 234.0
}, {
"e": 2.344,
"f": 340.0
}
]
}
],
"voiceActivity": [
{
"speakerName": "Speaker 1",
"occurrences": [
{
"s": 13000,
"e": 150547
}, {
"s": 163746,
"e": 258726
}
]
}
],
"alternateFormats": [
{
"format": "srt",
"contentType": "text/srt",
"contentEncoding": "base64",
"charset": "utf-8",
"data": "A Base64 encoded transcript"
}
]
},
"streams": [
{
"status": "HTTP Status of the stream. Are we using this?",
"streamName": "original",
"streamLocation": "https://somewhere.voicebase.com/xyzt&expires=12344",
}
],
"encryption": {
"publishKeyId": "11e13265-e688-428b-b7bb-708c12a30a41",
"publicKeyHash": "A SHA256"
}
}