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RT Installation

Install Pre-requisites

1.Apache with Perl module
2.Mysql
    3.Perl

Download RT source code from

http://bestpractical.com/pub/rt/release/rt-4.0.11.tar.gz

Extract .tar.gz file & go to .1the extracted directory

tar -xzf rt-4.0.11.tar.gz
cd rt-4.0.11/

Run the configure script

./configure

Install cpan

/usr/bin/perl -MCPAN -e shell

Test perl dependencies

make testdeps

In case any depedency missing, then fix it by running

make fixdeps

Repeat above two step untill dependencies get resolved

Initialize DB for RT but before that make entry for database for DB connection in RT_SiteConfig.pm

vim /opt/rt4/etc/RT_SitrConfig.pm
Set($DatabaseType , 'mysql');
Set($DatabaseHost   , 'localhost');
Set($DatabasePort , '3306');
Set($DatabaseUser , 'dbusername');
Set($DatabasePassword , 'dbpassword');
Set($DatabaseName , 'rt4');

Then run

make initialize-database

Apache configuration for RT

<VirtualHost *:80>
### Optional apache logs for RT
# ErrorLog /opt/rt4/var/log/apache2.error
# TransferLog /opt/rt4/var/log/apache2.access
# LogLevel debug
AddDefaultCharset UTF-8
ServerName rt.weboniselab.com
DocumentRoot "/opt/rt4/share/html"
<Location />
    Order allow,deny
    Allow from all
     SetHandler modperl
    PerlResponseHandler Plack::Handler::Apache2
    PerlSetVar psgi_app /opt/rt4/sbin/rt-server
</Location>
<Perl>
    use Plack::Handler::Apache2;
    Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
</Perl>
</VirtualHost>

Restart Apache

/etc/init.d/apache reload
/etc/init.d/apache restart

Configure RT from your web Browser login

Log in to RT - Open your web browser, enter your RT IP address use      default root login:
root : password
Navigate to:
Configuration | Global | Group Rights
Find "Everyone" in "System Groups" and grant the following rights:
CommentOnTicket
CreateTicket
ReplyToTicket
Navigate to:
Configuration | Queues | General
Set the "Reply Address" & "Comment Address" to IT-Support@yourdomain
Change “Description” to “IT-Support”
Use a valid email address for your domain.

Configure rt-mailgate for inbound mail Here we are using "getmail" to retrive mail from smtp server

firstly istall getmail

ap-get install getmail4

write getmail configuration to retrve mail

mkdir ~/.getmail
cd ~/.getmail
vim getmailrc
[retriever]
type = SimplePOP3SSLRetriever
#type = SimpleIMAPSSLRetriever
server = pop.gmail.com
username = ticket@example.com
password = password
[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = rtuser
group = rtgroup
arguments = ("--url", "http://rt.example.com", "--queue",             "General", "--action", "correspond",)
[options]
read_all = false
delete_after = 8

Then run

getmail --rcfile=<absolute path to>/getmailrc

Login to your rt & you will see the ticket in General queue generated by rt-mailgate