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Errata/clarification of 2.2.1 Timing Adjustable extension #1040

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patrickhlauke
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Based on the discussion in https://lists.w3.org/Archives/Public/w3c-wai-gl/2020JanMar/0161.html this is a first attempt at making it more explicit what the confusing "at least ten times" means. It appears this has been misinterpreted by some as "ten times" meaning that a site needs to provide ten separate warnings/options to extend, when in fact it appears this, like the previous point about adjusting timing, is meant as "ten times the length of time".

Based on the discussion in https://lists.w3.org/Archives/Public/w3c-wai-gl/2020JanMar/0161.html this is a first attempt at making it more explicit what the confusing "at least ten times" means. It appears this has been misinterpreted by some as "ten times" meaning that a site needs to provide ten separate warnings/options to extend, when in fact it appears this, like the previous point about adjusting timing, is meant as "ten times the length of time".
@patrickhlauke
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/cc @johnfoliot @MakotoUeki

@patrickhlauke
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happy for people to take the language here and refine this initial attempt, for clarity. we'd also likely want to clarify this point further in the understanding document

@JAWS-test2
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Is it possible to change the SCs?

@patrickhlauke
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if it doesn't change the meaning (and, from the discussion, this was indeed the intended meaning), then yes - it's just clarifying what the intent of the SC has always been, but has been misunderstood by some, it does not introduce any new/changed requirements.

@jake-abma
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like the addition, the "either in one extension" part was not on my radar till now

@patrickhlauke
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like the addition, the "either in one extension" part was not on my radar till now

likewise. i literally interpreted it in the "they're given at least 10 individual opportunities, regardless of how long each one is" sense. which in hindsight yeah, is odd...but there we are

@DavidMacDonald
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I'm fine with it

@alastc alastc added ErratumRaised Potential erratum for a Recommendation Survey - Ready for WCAG 2.0 labels Feb 11, 2020
@bruce-usab
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bruce-usab commented Feb 11, 2020

-1 because the exception for extending ten times does not mean that the total time-out duration is ten times longer.

For example, supposed the default time out is an hour. After the hour, the person is given 20 seconds to ask for five minutes more. This offer of 20 seconds for 5 minutes more is repeated ten times but, in the end (at the most), the person only ends up with an hour and fifty minutes (not ten hours). So this scenario passes original 2.2.1 but not the proposed re-write.

It seems to me that this option would be important for some metered (or otherwise closely monitored) web services. It would be a bother to have to re-authenticate/re-initiate the service, but there could be business case reason for asking the user to log back into the queue from scratch.

I agree that this SC could use some editorial clean-up.

@patrickhlauke
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because the exception for extending ten times does not mean that the total time-out duration is ten times longer.

when i asked in the email thread about clarification, the consensus there seemed to be that no, this WAS in fact the intended meaning at the time. so i'm confused now...which is it? (and yes, the fact that AGWG is confused about this is not a good sign)

@patrickhlauke
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patrickhlauke commented Feb 11, 2020

also, to take it ad absurdum ... what if they are given 10 opportunities to extend, but each time they can only extend by a second? it would pass this other interpretation (that the "10 times" refers to opportunities, rather than duration), but help absolutely nobody. and i have a hard time believing that no, THIS was in fact the intended meaning. because otherwise, we have even more problems than anticipated...

(but the fact that the understanding doc then talks about the choice of "10 times the length" in general does seem to lend credence to what was said, that the intention was indeed that the "10 times" also refers to total duration, not number of opportunities)

@bruce-usab
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when i asked in the email thread about clarification

Sorry to have missed that email thread!

the consensus there seemed to be that no, this was in fact the intended meaning at the time.

I don't think that is correct. My recollection is that we had one exception (ten times for ten time the duration) and decided to split them out to be either/or.

But after that, we still ended up adding the essential exception, which I disagreed with (and still do). It seems to me that the essential exception is too big a loophole, and that the Adjust and Extend should be enough to keep the security folks happy.

@patrickhlauke
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if "10 times" there was meant as "10 individual opportunities to extend", then this example of a pass in the understanding document would fail...

A ticket-purchasing site allows the user two minutes to confirm purchase of selected seats, but warns the user when their time is almost out and allows the user to extend this time limit some number of times with a simple action such as clicking a "Extend time limit" button.

"some number of times". needs to be at least 10 then.

again, I for one remain unconvinced about what the actual intent was. but if it was indeed "10 times" meant as 10 opportunities, then not giving them any time length either just leaves a giant gap for "passing the letter, rather than the spirit" of the SC

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bruce-usab commented Feb 11, 2020

"some number of times". needs to be at least 10 then.

No, but because maybe this was meant as an example of the Real-time Exception?

I agree that this Understanding document should go through another editorial review as well.

@bruce-usab
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also, to take it ad absurdum ... what if they are given 10 opportunities to extend, but each time they can only extend by a second?

So long as the person has twenty seconds for each of those requests for one more second, then it does pass the SC!

We have had other conversations about SC phrasing allowing for "malicious compliance". As with this example, those have all been so absurd that they do not trouble me.

@patrickhlauke
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As with this example, those have all been so absurd that they do not trouble me

good for you, a solid foundation for a solid standard...

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bruce-usab commented Feb 11, 2020

I don't think it is possible to write well enough to preclude malicious compliance. Not that we shouldn't try a little!

I don't agree that 2.2.1 should require extending the timeout duration by a whole multiple for each of ten user requests.

I am open to the idea that we might want to specify a minimum timeout duration for each user request.

@patrickhlauke
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I don't agree that 2.2.1 should require extending the timeout duration by a whole multiple for each of ten user requests.

this rewrite proposes the the cumulative extension be at least 10 times the original length (similar to the adjust). it does not say that there must be ten user requests per se. there can be a single one, or 100...but that the end result be that one way or another users can achieve a total extension of 10 times the default length.

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bruce-usab commented Feb 11, 2020

this rewrite proposes the the cumulative extension be at least 10 times the original length

I do not agree with this proposed edit. The original length might be quite generous (e.g., days), so a requirement to extend to ten times the original length is not reasonable..

it does not say that there must be ten user requests per se.

That might be a more attractive approach for the developer, especially if the original timeout has a long duration, so why preclude this option? The user experience can still be good.

@patrickhlauke
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I do not agree with this proposed edit. The original length might be quite generous (e.g., days), so a requirement to extend to ten times the original length is not reasonable..

as mentioned on the mailing list, if it was that long, it would satisfy the "20 Hour Exception: The time limit is longer than 20 hours" and not have to provide any adjustment nor extension

That might be a more attractive approach for the developer, especially if the original timeout has a long duration, so why preclude this option?

I am not "precluding" the option. I'm just not setting a hard limit of ten, saying it can be as many or as few as necessary.

@bruce-usab
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bruce-usab commented Feb 11, 2020

Okay, I am sorry I gave the example of days in my comment immediately above. My first counter-example:

For example, supposed the default time out is an hour. After the hour, the person is given 20 seconds to ask for five minutes more. This offer of 20 seconds for 5 minutes more is repeated ten times but, in the end (at the most), the person only ends up with an hour and fifty minutes (not ten hours). So this scenario passes original 2.2.1 but not the proposed re-write.

IMHO, this scenario is not something that 2.2.1 should preclude, and nor was it meant to.

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patrickhlauke commented Feb 11, 2020

if it's deemed ok for a site with a 1h timeout to offer 10 extensions that come, in total, to a maximum time of 1h 50m, then why if the same site wanted to offer the option to adjust instead, it is required to provide an adjustment of a total of 10h or it fails?

and to point out: these aren't just academic little thought experiments. these are the sorts of questions we get from actual developers who may honestly be trying to do the right thing by WCAG, but not quite understanding what the apparent logic there is...or similarly, these are questions from clients who we do an audit for, wondering why their solution was failed, and us having to try and give some sane explanation for something like the above, coupled with a "well, what can ya do?" shrug

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bruce-usab commented Feb 11, 2020

Because, as with some other SC, we give the developer several choices as to how they address the user need. Presumably, the developer picks the one that is easiest for them to implement, given their environmental constraints.

Maybe a site has no means to provide for an Extend option at all. That might be a reasonable assertion. (Maybe they are using a third party service?) They at least should be able to use Turn Off or Adjust, both of which include prior notification -- but not interactive at-the-time-of-timeout notification.

In general, since interactive-as-it-happens notification is a better user experience (for everyone), it makes sense that the use of the Adjust exception is associated with a longer time duration than the Extend exception.

@patrickhlauke
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but the point is not the difference between interactive and non-interactive. it's between "if non-interactive, must be able to adjust to at least 10 times the default" vs "if interactive, it just needs to provide at least 10 instances/opportunities, regardless of how much i can extend it in the end". the user need is "they need more time". why should one method of achieving this, which results in them being given far less time, and is more complex to achieve, be equivalent in one that gives them 10x more time and is likely easier to achieve? anyway...i'll let others jump in, but this is weird logic. and it's not about removing choices from developers. it's giving clearer parameters to developers about how long an extension should be to provide users with sufficient time.

@patrickhlauke
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also, "turn off", "adjust" and "extend" are not "exceptions". they're ways in which the SC can be satisfied. "real-time exception", "essential exception" "20 hour exception" are exceptions.

@GreggVan
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GreggVan commented Aug 14, 2022 via email

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awkawk commented Aug 15, 2022

Sorry @GreggVan - that isn't the conclusion that I come to when I review the history.

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bruce-usab commented Aug 15, 2022

@GreggVan (et al.), it seems to me there are two choices for 2.2:

  1. Editorial change to Extend bullet of 2.2.1 (i.e., ten times to ten opportunities) to reinforce the plain reading of the SC. Among other advantages, this provide the opportunity for Understanding to emphasize that ten times the default time limit is a best practice.
  2. Leave 2.2.1 alone, preserving the ambiguity that allows some people (but not the AGWG) to argue that ten time the time limit is how the SC must be read.

I don't see a path for 2.2.1 to have what, on its face, is a normative change. Likewise, an update to Understanding asserting that the SC must be read to mean ten times the default time limit will not go anywhere. (Because that would be using Understanding to make a normative change.)

The only way to move the needle is (1).

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GreggVan commented Aug 15, 2022 via email

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bruce-usab commented Aug 15, 2022

Can anyone point to documented testing protocols that reinforce the ten-times default time duration?

Edit to also ask: Has there been real world cases where ten opportunities to extend (less than 10x the default time) is a reported problem?

Does anyone disagree the that most common pattern (with a 20+ sec prompt) is that there is essentially an unlimited number of opportunities to extend?

DHS Trusted Tested and (the newer) ICT Baseline for Web have always interpreted ten opportunities for Extend. That understanding developed from conformance with the Original 508 Standards (2000) and 1194.22(p) which was not explicit.

When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

Personally, I would like to see 508 adopt 2.2. I have some concern that changing 2.2.1 Extend (to retroactively mean ten times the default time) will complicate that.

I also defer to the decision of the working group.

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yatil commented Aug 16, 2022

Personally, I would like to see 508 adopt 2.2. I have some concern that changing 2.2.1 Extend (to retroactively mean ten times the default time) will complicate that.

There is nothing "retroactively" here. The change would be in 2.2, which is a new version. At the moment it feels like the interpretation is a coin toss as written (tho I never thought it made sense to say "extend by either 10 times the duration or 10 times the opportunity to extend a really short time).

Websites/applications who extend 10 times and do not hit the 10 times default mark would still conform to WCAG 2.1 but would not to WCAG 2.2.

That way it would also not matter a bit what was meant a long time ago, as there is nothing that gets changed in the past.

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bruce-usab commented Aug 16, 2022

There is nothing "retroactively" here.

Sure there is. Changing 2.2 2.2.1 to require 10 times the default time limit duration means that almost everyone has been reading the 2.0/2.1 2.2.1 SC wrong for fifteen years.

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awkawk commented Aug 16, 2022

@bruce-usab - Eric is suggesting that the change impact 2.2 only, so it is backward compatible with 2.0/2.1, thus the non-retroactive change.

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bruce-usab commented Aug 16, 2022

Eric is suggesting that the change impact 2.2 only...

The proposal [for 10x duration on Extend] is either a (1) normative change or (2) it's non-normative clarification that almost everyone has been reading/implementing 2.2.1 incorrectly.

Both of those choices are quite terrible.

...or 10 times the opportunity to extend a really short time

As noted previously, this remain a purely hypothetical defect with the plain reading of the Extend bullet.

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yatil commented Aug 17, 2022

There is nothing "retroactively" here.

Sure there is. Changing 2.2 2.2.1 to require 10 times the default time limit duration means that almost everyone has been reading the 2.0/2.1 2.2.1 SC wrong for fifteen years.

So the argument is what? That we have to keep every SC the way it was because otherwise someone might become aware that the SC had two different readings and have their feelings hurt? My suggestion is the opposite: If you have read it as 10 times the default, you already complied to WCAG 2.2; if you read it as 10 times an undefined amount, you also read it correctly for WCAG 2.0 and 2.1, but 2.2 strengthens the SC and what the user needs.

Eric is suggesting that the change impact 2.2 only...

The proposal [for 10x duration on Extend] is either a (1) normative change or (2) it's non-normative clarification that almost everyone has been reading/implementing 2.2.1 incorrectly.

Both of those choices are quite terrible.

Why is clarifying an SC “terrible”? The number of hours we have put in here alone, questioning what that one sentence might mean, or might have meant, or will mean in the future, shows that this needs clarification. Because I work with clients every day that say ”oh, I wanted to implement an SC but something can be read in multiple ways”. Adoption of SCs are simpler when the SCs are clear. That should be the goal.

...or 10 times the opportunity to extend a really short time

As noted previously, this remain a purely hypothetical defect with the plain reading of the Extend bullet.

OK, so if it is “purely hypothetical” (that we only have 180 or so comments on this thread about), then why have it not clear in 2.2? Let’s get rid of the hypothetical and make it straight forward to read!

@stevefaulkner
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+1 to this sensible clarification which will make it clearer and better support people with disabilities, which is kinda the whole idea of WCAG no?

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bruce-usab commented Aug 17, 2022

So the argument is what? That we have to keep every SC the way it was...

Yes, exactly. We have to keep every SC the way it was. It is not about hurt feelings. There is very little appetite in AGWG for normative changes, and I am part of that institutional resistance.

Why is clarifying an SC “terrible”?

Clarifying an SC is very good. Changing an SC is bad. Changing an SC while asserting the change is merely editorial is terrible.

The number of hours we have put in here alone...

Yes, and this thread reflects maybe 10% of the considered discussion around 2.2.1 Extend?

Let’s get rid of the hypothetical and make it straight forward to read!

Agreed. I would very much like to have the Extend bullet clarified, but that will only happen if enough people are willing to acknowledge the plain reading.

...and better support people with disabilities, which is kinda the whole idea of WCAG no?

I do agree that 10x duration is better than 10 opportunities for PWD. But there could be work to add that after acknowledging the plain reading of the SC as it exists now. Denial of the plain reading of the current SC is blocking progress.

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yatil commented Aug 17, 2022

So the argument is what? That we have to keep every SC the way it was...

Yes, exactly. We have to keep every SC the way it was. It is not about hurt feelings. There is very little appetite in AGWG for normative changes, and I am part of that institutional resistance.

That has literally never happened and would make any and all standards unusable over time. There are many normative changes in WCAG 2.2, otherwise it would be WCAG 2.1.

It should be in the interest of the Working Group to make their content easy to understand and not leave gaps for interpretation where possible. (That said, I have the feeling this type of feedback is unwelcome and if this wasn’t crucial I would keep my mouth shut as I have learned to do over the years.)

...and better support people with disabilities, which is kinda the whole idea of WCAG no?

I do agree that 10x duration is better than 10 opportunities for PWD. But there could be work to add that after acknowledging the plain reading of the SC as it exists now. Denial of the plain reading of the current SC is blocking progress

I don't think anyone denies the reading of the SC which says you have to be able to extend 10 times with a warning of 20 seconds.

Extend
The user is warned before time expires and given at least 20 seconds to extend the time limit with a simple action (for example, "press the space bar"), and the user is allowed to extend the time limit at least ten times; or

That does not mean that it is neither nonsensical nor useful for users to do so. Unfortunately people want to apply common sense to WCAG, which means that they carry forward the 10 times the default requirement. And as we have seen some people initially involved intended it that way.

Plus changing it in 2.2 does not deny the valid reading of 2.0/2.1 without that requirement. Indeed it acknowledges it.

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awkawk commented Aug 17, 2022

That has literally never happened and would make any and all standards unusable over time. There are many normative changes in WCAG 2.2, otherwise it would be WCAG 2.1.

@yatil I think Bruce is distinguishing changes from additions here.

It should be in the interest of the Working Group to make their content easy to understand and not leave gaps for interpretation where possible. (That said, I have the feeling this type of feedback is unwelcome and if this wasn’t crucial I would keep my mouth shut as I have learned to do over the years.)

I don't think that anyone disagrees that this is the interest of the WG.

I don't think anyone denies the reading of the SC which says you have to be able to extend 10 times with a warning of 20 seconds.

I think that the reason that this thread has gone on so long is that there are people who are saying that.

Plus changing it in 2.2 does not deny the valid reading of 2.0/2.1 without that requirement. Indeed it acknowledges it.

I think that it is very reasonable to discuss a normative addition to WCAG that clarifies this concern. Whether we have time to do it in WCAG 2.2 and whether there is an actual impact of making that change in a "hurry-up" manner are questions that we need to understand and come to agreement on.

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yatil commented Aug 17, 2022

Whether we have time to do it in WCAG 2.2 and whether there is an actual impact of making that change in a "hurry-up" manner are questions that we need to understand and come to agreement on.

This issue was opened in February 2020. This should have been resolved by the Working group before. Alternatively please tell us how to effectively log feedback so it is addressed in time and what the lead time is. Because if we wait to address it to WCAG 2.3 it will probably take another 2 years.

Is it that big of an ask that raised issues are addressed (and that can be "we don't want to make a change and close the issue" ) within 30 months? Having the issues open and lingering around is just harmful and disappointing.

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awkawk commented Aug 17, 2022

This issue was opened in February 2020. This should have been resolved by the Working group before. Alternatively please tell us how to effectively log feedback so it is addressed in time and what the lead time is. Because if we wait to address it to WCAG 2.3 it will probably take another 2 years.

I'm not in charge of the schedule, but it looks like this was discussed back in June/July 2020 and the WG wasn't able to come to a consensus and as a result it was put into a backlog list of issues raised that the WG could pay attention to later. This was raised again a week ago without any level of agreement on what type of problem it is, which doesn't increase the chances of it being addressed for WCAG 2.2, especially since it was re-raised during the WCAG 2.2 CA CFC.

Is it that big of an ask that raised issues are addressed (and that can be "we don't want to make a change and close the issue" ) within 30 months? Having the issues open and lingering around is just harmful and disappointing.

I'd like issues to be addressed more quickly also, as would I'm sure everyone else, but there is a bandwidth problem. I believe that the Working Group has directed its focus to more pressing issues during WCAG 2.2 development, and while it is unfortunate that not everything raised as an issue can be resolved, that is the current situation. If the WG was more rigid with its issue handling (e.g., if an issue isn't worked on in 6 months then it gets closed) that would prevent long-lived issues, but might be regarded as harmful and disappointing in different ways.

This is off-topic for this issue but I'm happy to discuss elsewhere.

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yatil commented Aug 17, 2022

I'm not in charge of the schedule, but it looks like this was discussed back in June/July 2020 and the WG wasn't able to come to a consensus and as a result it was put into a backlog list of issues raised that the WG could pay attention to later.

And everyone who raised the issue was patiently waiting for the working group to pick the issue up as it was neither deferred, nor closed or otherwise addressed.

This was raised again a week ago without any level of agreement on what type of problem it is, which doesn't increase the chances of it being addressed for WCAG 2.2, especially since it was re-raised during the WCAG 2.2 CA CFC.

It was raised during WCAG 2.2 CFC because that is when people look at the issues the WG forgot over the years. This is part of the CFC as far as I'm concerned: Finding issues that are not addressed and that should have been.

It's a really weird flex to say "trust that the working group will come back to this" and also "well that didn't happen, you would have needed to nag more".

This is all super disappointing but I think I got the message of participation as a non-paying non-group participant. (If I was representative of a member org, I would not support 2.2 through to CR in this state. As I am not, I will just explain the same thing again for another 5 years.)

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alastc commented Aug 18, 2022

As the person trying to make best use of the group's time on WCAG 2.x related issues, I look at this issue and see a stalemate. I.e. a disagreement with no obvious comprise position.

That means it will take a lot of in-meeting time to resolve.

Given that it took over 10 years(?) for this issue to come up in the first place, and that either interpretation is better than not having it, the cost-benefit ratio of solving this is not good.

Chair hat off: I think the best course would be to accept the PR as a change to WCAG 2.2, without changing WCAG 2.1/2.0.

However, that would be seen as adding a new requirement and I don't think it's worth the extra 6 months delay to WCAG 2.2, assuming we could get agreement on that being the best course of action quickly.

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yatil commented Aug 18, 2022

I see. unsubscribing from this issue

@bruce-usab
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@alastc – How about this PR for 2.2 and PR #2584 (as errata) for 2.0 and 2.1 ?

I agree that clarity of the SC is the more important issue. I would like for AGWG to have another opportunity to vote.

My present thinking is that re-interpreting Extend won't put uptake of 2.2 at risk. That is because it would probably be difficult to find a real-world example where the opportunity to extend does not work out to having the option for ten-times-default-time-limit.

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GreggVan commented Aug 18, 2022 via email

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bruce-usab commented Aug 18, 2022

@GreggVan this PR #1040 changes:

is allowed to extend the time limit at least ten times; or

to:

is allowed to extend the time limit to at least ten times the length of the default setting (either in one extension, or as a cumulative series of extensions); or

Is that not what you want? And what you assert was intended back in 2005/2008?

If we use PR #1040 for 2.2 and PR #2584 for 2.0 and 2.1, then we do not need to resolve the question as to which edit is normative. We get unambiguous wording for all three, 2.0/2.1/2.2, and we get the stricter version going forward.

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GreggVan commented Aug 18, 2022 via email

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bruce-usab commented Aug 19, 2022

Not exactly And that kind of retroactively normatively changes 2.0 and 2.1 from what it did mean to what some people thought it meant.

@GreggVan if not:

is allowed to extend the time limit to at least ten times the length of the default setting (either in one extension, or as a cumulative series of extensions); or

What would you like to see happen with the 2.2.1 Extend bullet for 2.2?

@alastc I think this is worth a survey, as there is at least some faint hope for resolution. I think you would want to:

  • Time-box the conversation.
  • Ask people not to discuss if either edit is normative or not.
  • Ask people not to discuss if either edit is actually a substantial change or not.
  • The survey questions will have to be a bit numerous, I think, because the issue is like a 3x3x3 matrix. But a longish survey might (I hope) uncover if there is a (minimal resistance) path forward.

For each version (2.0, 2.1, 2.2) there are three choices. What we do for 2.2 does not have to be the same as for 2.1 (and/or 2.0).

  1. Do nothing.
  2. Change ten times to ten opportunities.
  3. Change ten times to ten times the length of the default setting.

Then for each of the above nine choices (3x3) there is the temperature question: I feel strongly and would object. / I really do not like. / I am okay either way.

Another complicating factor which I suggest to include in the survey is something like this:

Does the decision made for 2.2 impact the decision made for 2.0 and 2.1?

For example, I am fine with any of the three choices for 2.2, but if we make a change for 2.2, then I would really want us to do something for 2.0/2.1 – but I "can live with" either opportunities/default length, and I am okay with the choice for 2.1/2.0 being different from the choice for 2.2.

Another example is that I think that some people might be okay with with either change, but would really want all three versions to be the same.

For the survey to be efficient, it would need to surface/capture those two examples explicitly (and not just as free-form text entry).

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GreggVan commented Aug 19, 2022 via email

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OBE, there is already a survey up. https://www.w3.org/2002/09/wbs/35422/wcag21-errata/

Crossing fingers...

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bruce-usab commented Aug 23, 2022

Note to self, one hour before call. Based on the survey results, I predict we are stuck with the status quo.

Edit, after the call. Vote was at end of meeting, see: https://www.w3.org/2022/08/23-ag-minutes.html#item09

Accept PR 1040 for WCAG 2.2: 2
Make no normative change for WCAG 2.2: 7

Accept PR 2584 as an errata for WCAG 2.1 & 2.0 : 3
Not accept PR 2584: 5

Plan is to update Understanding to reflect both what some people meant to write (and what most people wish we wrote) — while acknowledging the fact of what we did write (and are unwilling to update). Schrödinger's cat was mentioned.

@GreggVan
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GreggVan commented Oct 11, 2022 via email

@GreggVan
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GreggVan commented Oct 11, 2022 via email

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