Unable to authenticate when 2FA active

[OriCat101]

Hey, so I have been trying to get this running for quite some time now. I have narrowed the problem down to 2FA and possibly the Mailbox password.

Here are some of the logs, probably useless tho.

2024-01-09 02:21:37,831 — protonvpn-cli — DEBUG — disconnect:347 — No connection found
2024-01-09 02:21:37,831 — protonvpn-cli — DEBUG — get_ip_info:145 — Getting IP Information
2024-01-09 02:21:37,832 — protonvpn-cli — DEBUG — call_api:38 — Initiating API Call: https://api.protonvpn.ch/vpn/location
2024-01-09 02:21:37,947 — protonvpn-cli — DEBUG — call_api:67 — Successful json response
2024-01-09 02:21:37,950 — protonvpn-cli — DEBUG — openvpn_connect:476 — OpenVPN process started
2024-01-09 02:21:44,463 — protonvpn-cli — DEBUG — openvpn_connect:519 — Authentication failure
Connecting to CH#78 via UDP...
[!] Authentication failed. 
[!] Please make sure that your Username and Password is correct.
Device "proton0" does not exist.
Failed to bring up VPN :(

[victorgrund]

Yeah, trying this image for the first time. Same issue. I know the OpenVPN credential I'm using work elsewhere.

[OriCat101]

OpenVPN credential? You're suposed to use your Proton Credentials

[victorgrund]

Au contraire, my friend. You are supposed to be using the credentials under "OpenVPN / IKEv2 username" in your Proton VPN account details.

Anyway, I sorted this. I had the wrong PVPN_TIER configured. It wasn't obvious which one to use (I do have a paid account, but it wasn't leaping out at me which I should use). A little trial and error fixed it.

[walterl]

Interesting, @victorgrund. Thanks for that bit of lore. IIRC I also had to play around to find the right value. Since I have a "normal" paid account, and a value of 2 worked for me, I assumed that it would be a safe default.

I'm closing this since there's a known fix, but please re-open if using a different PVPN_TIER value didn't work for you, @OriCat101.