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queue_log.rst

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Queue logs

Queue logs are events logged by Asterisk in the queue_log table of the asterisk database. Queue logs are used to generate Wazo call center statistics.

Queue log sample

Agent callback login

time            |     callid      | queuename |   agent    |        event        |        data1        |      data2      |     data3     | data4 | data5

---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------2012-07-03 15:27:23.896208 | 1341343640.4 | NONE | Agent/3001 | AGENTCALLBACKLOGIN | 1002@pcm-dev | | | |

Agent callback logoff

Agent/3001 is logged in queues q1 and q2.

time            |     callid      | queuename |   agent    |        event        |        data1        |      data2      |     data3     | data4 | data5

---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------2012-07-03 15:28:07.348244 | NONE | q2 | Agent/3001 | UNPAUSE | | | | | 2012-07-03 15:28:07.346320 | NONE | q1 | Agent/3001 | UNPAUSE | | | | | 2012-07-03 15:28:07.327425 | NONE | NONE | Agent/3001 | UNPAUSEALL | | | | | 2012-07-03 15:28:06.249357 | NONE | NONE | Agent/3001 | AGENTCALLBACKLOGOFF | 1002@pcm-dev | 43 | CommandLogoff | |

Call on a Queue with join empty conditions met

time            |     callid      | queuename |   agent    |        event        |        data1        |      data2      |     data3     | data4 | data5

---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------2012-07-04 07:27:55.640421 | 1341401275.9 | q1 | NONE | JOINEMPTY | | | | |

Enter the queue and get answered by an agent

time            |     callid      | queuename |   agent    |        event        |        data1        |      data2      |     data3     | data4 | data5

---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------2012-07-04 07:33:23.085718 | 1341401601.24 | q1 | Agent/3001 | CONNECT | 2 | 1341401601.27 | 1 | | 2012-07-04 07:33:21.165823 | 1341401601.24 | q1 | NONE | ENTERQUEUE | | 1000 | 1 | |

Agent or caller ends the call after 12 seconds

time            |     callid      | queuename |   agent    |        event        |        data1        |      data2      |     data3     | data4 | data5

---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------2012-07-04 07:37:46.601754 | 1341401851.34 | q1 | Agent/3001 | COMPLETEAGENT | 2 | 12 | 1 | |

Call on a full queue

time            |     callid      | queuename |   agent    |        event        |        data1        |      data2      |     data3     | data4 | data5

---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------2012-07-04 07:40:17.339945 | 1341402016.44 | q1 | NONE | FULL | | | | |

Call on a closed queue

time            |     callid      | queuename |   agent    |        event        |        data1        |      data2      |     data3     | data4 | data5

---------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+-------2012-07-04 07:48:03.455999 | 1341402482.49 | q1 | NONE | CLOSED | | | | |

Caller abandon before an answer

time            |     callid      | queuename |   agent    |        event        |        data1        |      data2      |     data3     | data4 | data5

----------------------------+-----------------+-----------+------------+---------------------+---------------------+-----------------+---------------+-------+------- 2012-07-04 07:49:52.939802 | 1341402586.51 | q1 | NONE | ABANDON | 1 | 1 | 6 | |