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Can't retrieve content from old web3.storage #2335

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benjiworld opened this issue Nov 20, 2023 · 1 comment
Closed

Can't retrieve content from old web3.storage #2335

benjiworld opened this issue Nov 20, 2023 · 1 comment
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kind/bug A bug in existing code (including security flaws) need/triage Needs initial labeling and prioritization

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@benjiworld
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Hello everybody. I need to get back my files from the old web3.storage platform, before to switch to the new one. Pins are not working so it's impossible to download/transfer files. Please give some help before our old accounts will be definitely deleted. Thank you.
@benjiworld benjiworld added kind/bug A bug in existing code (including security flaws) need/triage Needs initial labeling and prioritization labels Nov 20, 2023
@heyjay44
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heyjay44 commented Feb 7, 2024

We are going to be assisting users in migrating their data from the old product to the new. Please reach out to support@web3.storage.

@heyjay44 heyjay44 closed this as completed Feb 7, 2024
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@heyjay44 @benjiworld