stmp invalid login: 502 Command "AUTH PLAIN

[voicyfei]

Issue

Server Setup Information:

• Did you test in newest Wekan?:YES
• For new Wekan install, did you configure root-url correctly https://github.com/wekan/wekan/wiki/Settings ? YES
• Wekan version: v2.01.0
• If this is about old version of Wekan, what upgrade problem you have?: new deployed
• Operating System: kubernetes
• Deployment Method(snap/docker/sandstorm/mongodb bundle/source):mongodb
• Http frontend if any (Caddy, Nginx, Apache, see config examples from Wekan GitHub wiki first):no
• Node Version:
• MongoDB Version:v3.2.20
• ROOT_URL environment variable http(s)://(subdomain).example.com(/suburl): inner network

Problem description:
i set up mail_url as
smtp://a@b.com:pd@192.168.100.1:25/?ignoreTLS=true&tls={rejectUnauthorized:false}&secure=false

when regist, i got in log
invalid login: 502 Command "AUTH PLAIN

what can i do?

[xet7]

Urlencode special characers, see top of this page:
https://github.com/wekan/wekan/wiki/Troubleshooting-Mail

[voicyfei]

i change the value to
smtp://a%40b.com%3password%40192.168.100.1%3A25%2F%3FignoreTLS%3Dtrue%26tls%3D%7BrejectUnauthorized%3Afalse%7D%26secure%3Dfalse

and got
"Error: getaddrinfo EAI_AGAIN itsericetest:587 at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js 67:26)“

I set the port as 25 in the url, but it seems trying port 587

how can I set the right url ?

thank you

[xet7]

You should only urlencode username and password. Not any other characters like : etc

[xet7]

smtp://a%40b.com:pd%40@192.168.100.1:25/?ignoreTLS=true&tls={rejectUnauthorized:false}&secure=false

so you urlencode only @ that is special character in username or password

[voicyfei]

I set it like:
smtp://a%40b.c.d-e-f.com:password@22.122.16.93:25/?ignoreTLS=true&tls={rejectUnauthorized:false}&secure=false

I thought it could be ok
but still got

502 Command "AUTH PLAIN AElUU2VydmljZVRlc3RAbWFpbC5ub3Rlcy5iYW5rLW9mLWNoaW5hLmNvbQBhcm1haWxlY2M=" not implemented

feel sad ~~~

[xet7]

What SMTP server are you trying to use?

[xet7]

Maybe it does not have non-encrypted port 25 sending at all. So it would require TLS.

[voicyfei]

IBM notes the email server of company.

And I have tried the same config on rancher notification, just input send e-mail, smtp addr ip, port, user name same as send e-mail and password, it works.

[xet7]

Are you using Wekan source/Snap/Docker/Sandstorm version?

[voicyfei]

No
I put the image of wekan and mongo3.2.20 to kubernetes managed by rancher

[voicyfei]

wekan:latest with the version of 2.01.0

[xet7]

Use the authMethod option to select a different method if your server does not support PLAIN. See the docs here

I found this comment from:
nodemailer/nodemailer#832 (comment)

[xet7]

You could also google search for "smtp invalid login 502 AUTH PLAIN" for other ways to fix it. If you find something that works, please add comment to this issue.

[voicyfei]

Thank you. I'm trying.....

[voicyfei]

I tried nodemailer， not ok. crying.....
Can I switch a module of send email of wekan?

[xet7]

@voicyfei

Does your IBM notes server have SMTP sending enabled?
https://stackoverflow.com/questions/45458885/how-to-send-mail-from-ibm-lotus-notes-using-nodemailer

[voicyfei]

I'm sure it had enabled. I can send mails through smtp with Go or C# program.
I'm debuging nodemailer, try to find the issue.

[voicyfei]

holy！！！！
My email server don't need an authorization !!!!!
just remove the login name and password in the url .......
e~~

[voicyfei]

@xet7 thank you