forked from jstanden/cerb
/
abstract_event_ticket.php
1177 lines (986 loc) · 36 KB
/
abstract_event_ticket.php
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<?php
/***********************************************************************
| Cerb(tm) developed by WebGroup Media, LLC.
|-----------------------------------------------------------------------
| All source code & content (c) Copyright 2012, WebGroup Media LLC
| unless specifically noted otherwise.
|
| This source code is released under the Devblocks Public License.
| The latest version of this license can be found here:
| http://cerberusweb.com/license
|
| By using this software, you acknowledge having read this license
| and agree to be bound thereby.
| ______________________________________________________________________
| http://www.cerberusweb.com http://www.webgroupmedia.com/
***********************************************************************/
abstract class AbstractEvent_Ticket extends Extension_DevblocksEvent {
protected $_event_id = null; // override
/**
*
* @param integer $ticket_id
* @param integer $group_id
* @return Model_DevblocksEvent
*/
function generateSampleEventModel($ticket_id=null) {
if(empty($ticket_id)) {
// Pull the latest ticket
list($results) = DAO_Ticket::search(
array(),
array(
new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED,'=',0),
),
10,
0,
SearchFields_Ticket::TICKET_ID,
false,
false
);
shuffle($results);
$result = array_shift($results);
$ticket_id = $result[SearchFields_Ticket::TICKET_ID];
}
return new Model_DevblocksEvent(
$this->_event_id,
array(
'ticket_id' => $ticket_id,
)
);
}
function setEvent(Model_DevblocksEvent $event_model=null) {
$labels = array();
$values = array();
$blank = array();
@$ticket_id = $event_model->params['ticket_id'];
/**
* Ticket
*/
$merge_token_labels = array();
$merge_token_values = array();
CerberusContexts::getContext(CerberusContexts::CONTEXT_TICKET, $ticket_id, $merge_token_labels, $merge_token_values, null, true);
@$group_id = $merge_token_values['group_id'];
// Clear dupe labels
CerberusContexts::scrubTokensWithRegexp(
$merge_token_labels,
$blank, // ignore
array(
"#^group_#",
"#^bucket_id$#",
)
);
// Merge
CerberusContexts::merge(
'ticket_',
'',
$merge_token_labels,
$merge_token_values,
$labels,
$values
);
/**
* Group
*/
$group_labels = array();
$group_values = array();
CerberusContexts::getContext(CerberusContexts::CONTEXT_GROUP, $group_id, $group_labels, $group_values, null, true);
// Merge
CerberusContexts::merge(
'group_',
'',
$group_labels,
$group_values,
$labels,
$values
);
/**
* Return
*/
$this->setLabels($labels);
$this->setValues($values);
}
function getValuesContexts($trigger) {
$vals = array(
'ticket_id' => array(
'label' => 'Ticket',
'context' => CerberusContexts::CONTEXT_TICKET,
),
'ticket_watchers' => array(
'label' => 'Ticket watchers',
'context' => CerberusContexts::CONTEXT_WORKER,
),
'group_id' => array(
'label' => 'Group',
'context' => CerberusContexts::CONTEXT_GROUP,
),
'group_watchers' => array(
'label' => 'Group watchers',
'context' => CerberusContexts::CONTEXT_WORKER,
),
/*
'bucket_id' => array(
'label' => 'Bucket',
'context' => CerberusContexts::CONTEXT_BUCKET,
),
*/
'ticket_initial_message_sender_id' => array(
'label' => 'Ticket initial message sender',
'context' => CerberusContexts::CONTEXT_ADDRESS,
),
'ticket_initial_message_sender_org_id' => array(
'label' => 'Ticket initial message sender org',
'context' => CerberusContexts::CONTEXT_ORG,
),
'ticket_latest_message_sender_id' => array(
'label' => 'Ticket latest message sender',
'context' => CerberusContexts::CONTEXT_ADDRESS,
),
'ticket_latest_message_sender_org_id' => array(
'label' => 'Ticket latest message sender org',
'context' => CerberusContexts::CONTEXT_ORG,
),
'ticket_owner_id' => array(
'label' => 'Ticket owner',
'context' => CerberusContexts::CONTEXT_WORKER,
),
'ticket_org_id' => array(
'label' => 'Ticket org',
'context' => CerberusContexts::CONTEXT_ORG,
),
'ticket_org_watchers' => array(
'label' => 'Ticket org watchers',
'context' => CerberusContexts::CONTEXT_WORKER,
),
);
$vars = parent::getValuesContexts($trigger);
$vals_to_ctx = array_merge($vals, $vars);
asort($vals_to_ctx);
return $vals_to_ctx;
}
function getConditionExtensions() {
$labels = $this->getLabels();
$labels['ticket_has_owner'] = 'Ticket has owner';
$labels['ticket_initial_message_header'] = 'Ticket initial message email header';
$labels['ticket_latest_message_header'] = 'Ticket latest message email header';
$labels['ticket_latest_incoming_activity'] = 'Ticket latest incoming activity';
$labels['ticket_latest_outgoing_activity'] = 'Ticket latest outgoing activity';
$labels['group_id'] = 'Group';
$labels['group_and_bucket'] = 'Group and bucket';
$labels['group_link'] = 'Group is linked';
$labels['owner_link'] = 'Ticket owner is linked';
$labels['ticket_initial_message_sender_link'] = 'Ticket initial message sender is linked';
$labels['ticket_initial_message_sender_org_link'] = 'Ticket initial message sender org is linked';
$labels['ticket_latest_message_sender_link'] = 'Ticket latest message sender is linked';
$labels['ticket_latest_message_sender_org_link'] = 'Ticket latest message sender org is linked';
$labels['ticket_link'] = 'Ticket is linked';
$labels['group_watcher_count'] = 'Group watcher count';
$labels['ticket_org_watcher_count'] = 'Ticket org watcher count';
$labels['ticket_watcher_count'] = 'Ticket watcher count';
$types = array(
// First wrote
'ticket_initial_message_content' => Model_CustomField::TYPE_MULTI_LINE,
'ticket_initial_message_created|date' => Model_CustomField::TYPE_DATE,
'ticket_initial_message_is_outgoing' => Model_CustomField::TYPE_CHECKBOX,
'ticket_initial_message_sender_address' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_first_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_full_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_is_banned' => Model_CustomField::TYPE_CHECKBOX,
'ticket_initial_message_sender_last_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_num_nonspam' => Model_CustomField::TYPE_NUMBER,
'ticket_initial_message_sender_num_spam' => Model_CustomField::TYPE_NUMBER,
'ticket_initial_message_sender_org_city' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_org_country' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_org_created' => Model_CustomField::TYPE_DATE,
'ticket_initial_message_sender_org_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_org_phone' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_org_postal' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_org_province' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_org_street' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_sender_org_website' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_initial_message_storage_size' => Model_CustomField::TYPE_NUMBER,
// Last wrote
'ticket_latest_message_content' => Model_CustomField::TYPE_MULTI_LINE,
'ticket_latest_message_created|date' => Model_CustomField::TYPE_DATE,
'ticket_latest_message_is_outgoing' => Model_CustomField::TYPE_CHECKBOX,
'ticket_latest_message_sender_address' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_first_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_full_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_is_banned' => Model_CustomField::TYPE_CHECKBOX,
'ticket_latest_message_sender_last_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_num_nonspam' => Model_CustomField::TYPE_NUMBER,
'ticket_latest_message_sender_num_spam' => Model_CustomField::TYPE_NUMBER,
'ticket_latest_message_sender_org_city' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_org_country' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_org_created' => Model_CustomField::TYPE_DATE,
'ticket_latest_message_sender_org_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_org_phone' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_org_postal' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_org_province' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_org_street' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_sender_org_website' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_latest_message_storage_size' => Model_CustomField::TYPE_NUMBER,
// Group
'group_id' => null,
"group_name" => Model_CustomField::TYPE_SINGLE_LINE,
'group_and_bucket' => null,
// Owner
'ticket_owner_address_address' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_owner_first_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_owner_full_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_owner_last_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_owner_title' => Model_CustomField::TYPE_SINGLE_LINE,
// Org
'ticket_org_city' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_org_country' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_org_created' => Model_CustomField::TYPE_DATE,
'ticket_org_name' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_org_phone' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_org_postal' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_org_province' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_org_street' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_org_website' => Model_CustomField::TYPE_SINGLE_LINE,
// Ticket
"ticket_bucket_name|default('Inbox')" => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_created|date' => Model_CustomField::TYPE_DATE,
'ticket_mask' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_num_messages' => Model_CustomField::TYPE_NUMBER,
'ticket_reopen_date|date' => Model_CustomField::TYPE_DATE,
'ticket_spam_score' => null,
'ticket_spam_training' => null,
'ticket_status' => null,
'ticket_subject' => Model_CustomField::TYPE_SINGLE_LINE,
'ticket_updated|date' => Model_CustomField::TYPE_DATE,
'ticket_url' => Model_CustomField::TYPE_URL,
// Virtual
'ticket_has_owner' => null,
'ticket_initial_message_header' => null,
'ticket_latest_message_header' => null,
'ticket_latest_incoming_activity' => null,
'ticket_latest_outgoing_activity' => null,
// Links
'group_link' => null,
'owner_link' => null,
'ticket_initial_message_sender_link' => null,
'ticket_initial_message_sender_org_link' => null,
'ticket_latest_message_sender_link' => null,
'ticket_latest_message_sender_org_link' => null,
'ticket_link' => null,
// Watchers
'group_watcher_count' => null,
'ticket_org_watcher_count' => null,
'ticket_watcher_count' => null,
);
$conditions = $this->_importLabelsTypesAsConditions($labels, $types);
return $conditions;
}
function renderConditionExtension($token, $trigger, $params=array(), $seq=null) {
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('params', $params);
if(!is_null($seq))
$tpl->assign('namePrefix','condition'.$seq);
switch($token) {
case 'ticket_has_owner':
$tpl->display('devblocks:cerberusweb.core::internal/decisions/conditions/_bool.tpl');
break;
case 'ticket_spam_score':
$tpl->display('devblocks:cerberusweb.core::events/mail_received_by_group/condition_spam_score.tpl');
break;
case 'ticket_spam_training':
$tpl->display('devblocks:cerberusweb.core::events/mail_received_by_group/condition_spam_training.tpl');
break;
case 'ticket_status':
$tpl->display('devblocks:cerberusweb.core::events/mail_received_by_group/condition_status.tpl');
break;
case 'ticket_initial_message_header':
case 'ticket_latest_message_header':
$tpl->display('devblocks:cerberusweb.core::events/mail_received_by_group/condition_header.tpl');
break;
case 'ticket_latest_incoming_activity':
case 'ticket_latest_outgoing_activity':
$tpl->display('devblocks:cerberusweb.core::internal/decisions/conditions/_date.tpl');
break;
case 'group_id':
$groups = DAO_Group::getAll();
$tpl->assign('groups', $groups);
$tpl->display('devblocks:cerberusweb.core::events/model/ticket/condition_group.tpl');
break;
case 'group_and_bucket':
$groups = DAO_Group::getAll();
switch($trigger->owner_context) {
// If the owner of the behavior is a group
case CerberusContexts::CONTEXT_GROUP:
foreach($groups as $group_id => $group) {
if($group_id != $trigger->owner_context_id)
unset($groups[$group_id]);
}
break;
}
$tpl->assign('groups', $groups);
$group_buckets = DAO_Bucket::getGroups();
$tpl->assign('buckets_by_group', $group_buckets);
$tpl->display('devblocks:cerberusweb.core::events/model/ticket/condition_group_and_bucket.tpl');
break;
case 'group_link':
case 'owner_link':
case 'ticket_initial_message_sender_link':
case 'ticket_initial_message_sender_org_link':
case 'ticket_latest_message_sender_link':
case 'ticket_latest_message_sender_org_link':
case 'ticket_link':
$contexts = Extension_DevblocksContext::getAll(false);
$tpl->assign('contexts', $contexts);
$tpl->display('devblocks:cerberusweb.core::events/condition_link.tpl');
break;
case 'group_watcher_count':
case 'ticket_org_watcher_count':
case 'ticket_watcher_count':
$tpl->display('devblocks:cerberusweb.core::internal/decisions/conditions/_number.tpl');
break;
}
$tpl->clearAssign('namePrefix');
$tpl->clearAssign('params');
}
function runConditionExtension($token, $trigger, $params, DevblocksDictionaryDelegate $dict) {
$pass = true;
switch($token) {
case 'ticket_has_owner':
$bool = $params['bool'];
@$value = $dict->ticket_owner_id;
$pass = ($bool == !empty($value));
break;
case 'ticket_spam_score':
$not = (substr($params['oper'],0,1) == '!');
$oper = ltrim($params['oper'],'!');
if(!is_numeric($dict->token)) {
@$dict->token = intval($dict->$token);
}
$value = $dict->token * 100;
switch($oper) {
case 'is':
$pass = intval($value)==intval($params['value']);
break;
case 'gt':
$pass = intval($value) > intval($params['value']);
break;
case 'lt':
$pass = intval($value) < intval($params['value']);
break;
}
$pass = ($not) ? !$pass : $pass;
break;
case 'ticket_spam_training':
case 'ticket_status':
$not = (substr($params['oper'],0,1) == '!');
$oper = ltrim($params['oper'],'!');
@$value = $dict->$token;
if(!isset($params['values']) || !is_array($params['values'])) {
$pass = false;
break;
}
switch($oper) {
case 'in':
$pass = false;
foreach($params['values'] as $v) {
if($v == $value) {
$pass = true;
break;
}
}
break;
}
$pass = ($not) ? !$pass : $pass;
break;
case 'ticket_initial_message_header':
case 'ticket_latest_message_header':
$not = (substr($params['oper'],0,1) == '!');
$oper = ltrim($params['oper'],'!');
@$header = $params['header'];
@$param_value = $params['value'];
// Lazy load
$token_msgid = str_replace('_header', '_id', $token);
$value = DAO_MessageHeader::getOne($dict->$token_msgid, $header);
// Operators
switch($oper) {
case 'is':
$pass = (0==strcasecmp($value,$param_value));
break;
case 'like':
$regexp = DevblocksPlatform::strToRegExp($param_value);
$pass = @preg_match($regexp, $value);
break;
case 'contains':
$pass = (false !== stripos($value, $param_value)) ? true : false;
break;
case 'regexp':
$pass = @preg_match($param_value, $value);
break;
default:
$pass = false;
break;
}
$pass = ($not) ? !$pass : $pass;
break;
case 'ticket_latest_incoming_activity':
case 'ticket_latest_outgoing_activity':
$not = (substr($params['oper'],0,1) == '!');
$oper = ltrim($params['oper'],'!');
@$from = $params['from'];
@$to = $params['to'];
$value = $dict->$token;
@$from = intval(strtotime($from));
@$to = intval(strtotime($to));
$pass = ($value > $from && $value < $to);
$pass = ($not) ? !$pass : $pass;
break;
case 'group_id':
$not = (substr($params['oper'],0,1) == '!');
$oper = ltrim($params['oper'],'!');
@$in_group_ids = $params['group_id'];
@$group_id = intval($dict->ticket_group_id);
$pass = in_array($group_id, $in_group_ids);
$pass = ($not) ? !$pass : $pass;
break;
case 'group_and_bucket':
$not = (substr($params['oper'],0,1) == '!');
$oper = ltrim($params['oper'],'!');
@$in_group_id = $params['group_id'];
@$in_bucket_ids = $params['bucket_id'];
@$group_id = intval($dict->ticket_group_id);
@$bucket_id = intval($dict->ticket_bucket_id);
$pass = ($group_id==$in_group_id) && in_array($bucket_id, $in_bucket_ids);
$pass = ($not) ? !$pass : $pass;
break;
case 'group_link':
case 'owner_link':
case 'ticket_initial_message_sender_link':
case 'ticket_initial_message_sender_org_link':
case 'ticket_latest_message_sender_link':
case 'ticket_latest_message_sender_org_link':
case 'ticket_link':
$not = (substr($params['oper'],0,1) == '!');
$oper = ltrim($params['oper'],'!');
$from_context = null;
$from_context_id = null;
switch($token) {
case 'group_link':
$from_context = CerberusContexts::CONTEXT_GROUP;
@$from_context_id = $dict->ticket_group_id;
break;
case 'owner_link':
$from_context = CerberusContexts::CONTEXT_WORKER;
@$from_context_id = $dict->ticket_owner_id;
break;
case 'ticket_initial_message_sender_link':
$from_context = CerberusContexts::CONTEXT_ADDRESS;
@$from_context_id = $dict->ticket_initial_message_sender_id;
break;
case 'ticket_initial_message_sender_org_link':
$from_context = CerberusContexts::CONTEXT_ORG;
@$from_context_id = $dict->ticket_initial_message_sender_org_id;
break;
case 'ticket_latest_message_sender_link':
$from_context = CerberusContexts::CONTEXT_ADDRESS;
@$from_context_id = $dict->ticket_latest_message_sender_id;
break;
case 'ticket_latest_message_sender_org_link':
$from_context = CerberusContexts::CONTEXT_ORG;
@$from_context_id = $dict->ticket_latest_message_sender_org_id;
break;
case 'ticket_link':
$from_context = CerberusContexts::CONTEXT_TICKET;
@$from_context_id = $dict->ticket_id;
break;
default:
$pass = false;
}
// Get links by context+id
if(!empty($from_context) && !empty($from_context_id)) {
@$context_strings = $params['context_objects'];
$links = DAO_ContextLink::intersect($from_context, $from_context_id, $context_strings);
// OPER: any, !any, all
switch($oper) {
case 'in':
$pass = (is_array($links) && !empty($links));
break;
case 'all':
$pass = (is_array($links) && count($links) == count($context_strings));
break;
default:
$pass = false;
break;
}
} else {
$pass = false;
}
$pass = ($not) ? !$pass : $pass;
break;
case 'group_watcher_count':
case 'ticket_org_watcher_count':
case 'ticket_watcher_count':
$not = (substr($params['oper'],0,1) == '!');
$oper = ltrim($params['oper'],'!');
switch($token) {
case 'group_watcher_count':
$value = count($dict->group_watchers);
break;
case 'ticket_org_watcher_count':
$value = count($dict->ticket_org_watchers);
break;
case 'ticket_watcher_count':
default:
$value = count($dict->ticket_watchers);
break;
}
switch($oper) {
case 'is':
$pass = intval($value)==intval($params['value']);
break;
case 'gt':
$pass = intval($value) > intval($params['value']);
break;
case 'lt':
$pass = intval($value) < intval($params['value']);
break;
}
$pass = ($not) ? !$pass : $pass;
break;
default:
$pass = false;
break;
}
return $pass;
}
function getActionExtensions() {
$actions =
array(
'add_watchers' => array('label' =>'Add watchers'),
'create_comment' => array('label' =>'Create a comment'),
'create_notification' => array('label' =>'Create a notification'),
'create_task' => array('label' =>'Create a task'),
'create_ticket' => array('label' =>'Create a ticket'),
'move_to' => array('label' => 'Move to'),
'relay_email' => array('label' => 'Relay to worker email'),
'schedule_behavior' => array('label' => 'Schedule behavior'),
'schedule_email_recipients' => array('label' => 'Schedule email to recipients'),
'send_email' => array('label' => 'Send email'),
'send_email_recipients' => array('label' => 'Send email to recipients'),
'set_owner' => array('label' =>'Set owner'),
'set_reopen_date' => array('label' => 'Set reopen date'),
'set_spam_training' => array('label' => 'Set spam training'),
'set_status' => array('label' => 'Set status'),
'set_subject' => array('label' => 'Set subject'),
'set_links' => array('label' => 'Set links'),
'unschedule_behavior' => array('label' => 'Unschedule behavior'),
)
+ DevblocksEventHelper::getActionCustomFields(CerberusContexts::CONTEXT_TICKET)
;
return $actions;
}
function renderActionExtension($token, $trigger, $params=array(), $seq=null) {
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('params', $params);
if(!is_null($seq))
$tpl->assign('namePrefix','action'.$seq);
$labels = $this->getLabels($trigger);
$tpl->assign('token_labels', $labels);
switch($token) {
case 'add_watchers':
DevblocksEventHelper::renderActionAddWatchers($trigger);
break;
case 'create_comment':
DevblocksEventHelper::renderActionCreateComment($trigger);
break;
case 'create_notification':
$translate = DevblocksPlatform::getTranslationService();
DevblocksEventHelper::renderActionCreateNotification($trigger);
break;
case 'create_task':
DevblocksEventHelper::renderActionCreateTask($trigger);
break;
case 'create_ticket':
DevblocksEventHelper::renderActionCreateTicket($trigger);
break;
case 'move_to':
$groups = DAO_Group::getAll();
$tpl->assign('groups', $groups);
$group_buckets = DAO_Bucket::getGroups();
$tpl->assign('group_buckets', $group_buckets);
$tpl->display('devblocks:cerberusweb.core::events/model/ticket/action_move_to.tpl');
break;
case 'relay_email':
switch($trigger->owner_context) {
case CerberusContexts::CONTEXT_GROUP:
// Filter to group members
$group = DAO_Group::get($trigger->owner_context_id);
DevblocksEventHelper::renderActionRelayEmail(
array_keys($group->getMembers()),
array('owner','watchers','workers'),
'ticket_latest_message_content'
);
break;
case CerberusContexts::CONTEXT_WORKER:
default:
$active_worker = CerberusApplication::getActiveWorker();
DevblocksEventHelper::renderActionRelayEmail(
array($active_worker->id),
array('workers'),
'ticket_latest_message_content'
);
break;
}
break;
case 'schedule_behavior':
$dates = array();
$conditions = $this->getConditions($trigger);
foreach($conditions as $key => $data) {
if(isset($data['type']) && $data['type'] == Model_CustomField::TYPE_DATE)
$dates[$key] = $data['label'];
}
$tpl->assign('dates', $dates);
DevblocksEventHelper::renderActionScheduleBehavior($trigger);
break;
case 'schedule_email_recipients':
DevblocksEventHelper::renderActionScheduleTicketReply();
break;
case 'set_owner':
DevblocksEventHelper::renderActionSetTicketOwner($trigger);
break;
case 'send_email':
$placeholders = array(
'ticket_bucket_reply_address_id,group_reply_address_id' => 'Ticket Bucket',
);
DevblocksEventHelper::renderActionSendEmail($trigger, $placeholders);
break;
case 'send_email_recipients':
$tpl->assign('workers', DAO_Worker::getAll());
$tpl->display('devblocks:cerberusweb.core::events/mail_received_by_owner/action_send_email_recipients.tpl');
break;
case 'set_reopen_date':
$tpl->display('devblocks:cerberusweb.core::internal/decisions/actions/_set_date.tpl');
break;
case 'set_spam_training':
$tpl->display('devblocks:cerberusweb.core::events/mail_received_by_group/action_set_spam_training.tpl');
break;
case 'set_status':
$tpl->display('devblocks:cerberusweb.core::events/mail_received_by_group/action_set_status.tpl');
break;
case 'set_subject':
$tpl->display('devblocks:cerberusweb.core::internal/decisions/actions/_set_var_string.tpl');
break;
case 'set_links':
DevblocksEventHelper::renderActionSetLinks($trigger);
break;
case 'unschedule_behavior':
DevblocksEventHelper::renderActionUnscheduleBehavior($trigger);
break;
default:
if('set_cf_' == substr($token,0,7)) {
$field_id = substr($token,7);
$custom_field = DAO_CustomField::get($field_id);
DevblocksEventHelper::renderActionSetCustomField($custom_field);
}
break;
}
$tpl->clearAssign('params');
$tpl->clearAssign('namePrefix');
$tpl->clearAssign('token_labels');
}
function simulateActionExtension($token, $trigger, $params, DevblocksDictionaryDelegate $dict) {
@$ticket_id = $dict->ticket_id;
@$message_id = $dict->ticket_latest_message_id;
if(empty($message_id) || empty($ticket_id))
return;
switch($token) {
case 'add_watchers':
return DevblocksEventHelper::simulateActionAddWatchers($params, $dict, 'ticket_id');
break;
case 'create_comment':
return DevblocksEventHelper::simulateActionCreateComment($params, $dict, 'ticket_id');
break;
case 'create_notification':
return DevblocksEventHelper::simulateActionCreateNotification($params, $dict, 'ticket_id');
break;
case 'create_task':
return DevblocksEventHelper::simulateActionCreateTask($params, $dict, 'ticket_id');
break;
case 'create_ticket':
return DevblocksEventHelper::simulateActionCreateTicket($params, $dict, 'ticket_id');
break;
case 'relay_email':
return DevblocksEventHelper::simulateActionRelayEmail($params, $dict);
break;
case 'schedule_behavior':
return DevblocksEventHelper::simulateActionScheduleBehavior($params, $dict);
break;
case 'schedule_email_recipients':
//return DevblocksEventHelper::simulateActionScheduleTicketReply($params, $dict, $ticket_id, $message_id);
break;
case 'send_email':
return DevblocksEventHelper::simulateActionSendEmail($params, $dict);
break;
case 'send_email_recipients':
return DevblocksEventHelper::simulateActionSendEmailRecipients($params, $dict);
break;
case 'set_owner':
//return DevblocksEventHelper::simulateActionSetTicketOwner($params, $dict);
break;
case 'set_reopen_date':
break;
case 'set_spam_training':
break;
case 'set_status':
return DevblocksEventHelper::simulateActionSetTicketStatus($params, $dict);
break;
case 'set_subject':
return DevblocksEventHelper::simulateActionSetSubject($params, $dict);
break;
case 'move_to':
return DevblocksEventHelper::simulateActionMoveTo($params, $dict);
break;
case 'set_links':
return DevblocksEventHelper::simulateActionSetLinks($trigger, $params, $dict);
break;
case 'unschedule_behavior':
return DevblocksEventHelper::simulateActionUnscheduleBehavior($params, $dict);
break;
default:
if('set_cf_' == substr($token,0,7)) {
$field_id = substr($token,7);
$custom_field = DAO_CustomField::get($field_id);
$context = null;
$context_id = null;
// If different types of custom fields, need to find the proper context_id
switch($custom_field->context) {
case CerberusContexts::CONTEXT_TICKET:
$context = $custom_field->context;
$context_id = $ticket_id;
break;
}
if(!empty($context) && !empty($context_id))
return DevblocksEventHelper::simulateActionSetCustomField($custom_field, 'ticket_custom', $params, $dict, $context, $context_id);
}
break;
}
}
function runActionExtension($token, $trigger, $params, DevblocksDictionaryDelegate $dict) {
@$ticket_id = $dict->ticket_id;
@$message_id = $dict->ticket_latest_message_id;
if(empty($message_id) || empty($ticket_id))
return;
switch($token) {
case 'add_watchers':
DevblocksEventHelper::runActionAddWatchers($params, $dict, 'ticket_id');
break;
case 'create_comment':
DevblocksEventHelper::runActionCreateComment($params, $dict, 'ticket_id');
break;
case 'create_notification':
DevblocksEventHelper::runActionCreateNotification($params, $dict, 'ticket_id');
break;
case 'create_task':
DevblocksEventHelper::runActionCreateTask($params, $dict, 'ticket_id');
break;
case 'create_ticket':
DevblocksEventHelper::runActionCreateTicket($params, $dict, 'ticket_id');
break;
case 'relay_email':
DevblocksEventHelper::runActionRelayEmail(
$params,
$dict,
CerberusContexts::CONTEXT_TICKET,
$ticket_id,
$dict->ticket_group_id,
@intval($dict->ticket_bucket_id),
$dict->ticket_latest_message_id,
@intval($dict->ticket_owner_id),
$dict->ticket_latest_message_sender_address,
$dict->ticket_latest_message_sender_full_name,
$dict->ticket_subject
);
break;
case 'schedule_behavior':
DevblocksEventHelper::runActionScheduleBehavior($params, $dict);
break;
case 'schedule_email_recipients':
DevblocksEventHelper::runActionScheduleTicketReply($params, $dict, $ticket_id, $message_id);
break;
case 'send_email':
DevblocksEventHelper::runActionSendEmail($params, $dict);
break;
case 'send_email_recipients':
// Translate message tokens
$tpl_builder = DevblocksPlatform::getTemplateBuilder();
$content = $tpl_builder->build($params['content'], $dict);
$properties = array(
'ticket_id' => $ticket_id,
'message_id' => $message_id,
'content' => $content,
'worker_id' => 0, //$worker_id,
);
if(isset($params['is_autoreply']) && !empty($params['is_autoreply']))
$properties['is_autoreply'] = true;
CerberusMail::sendTicketMessage($properties);
break;
case 'set_owner':
DevblocksEventHelper::runActionSetTicketOwner($params, $dict, $ticket_id, 'ticket_owner_');
break;
case 'set_reopen_date':
@$reopen_date = intval(strtotime($params['value']));
DAO_Ticket::update($ticket_id, array(
DAO_Ticket::REOPEN_AT => $reopen_date,
));
$dict->ticket_reopen_date = $reopen_date;
break;
case 'set_spam_training':
@$to_training = $params['value'];