Unable to setup plugin

[TimMcCauley]

🔎 Isolate the bug

I haven't confirmed these yet. If anyone is aware of this bug and can suggest an older version to use, I would appreciate the hint.

• I have confirmed this occurs in the most recent version of WordPress, WooCommerce, and Facebook for WooCommerce.
• I have confirmed this occurs when only WooCommerce and Facebook for WooCommerce are active and when using a default WordPress or WooCommerce theme.

✍️ Describe the bug

I have installed the most recent version of the plugin from the plugins manager and I am seeing a 500 network error. My wordpress version is WordPress 5.8.2 running via docker. WC version is Version 5.9.1.

🚶‍♀️ Steps to reproduce

Install and activate the plugin. Click on "finish set up" -> 500, blank page.

✔️ Expected behavior

I would expect to be able to see the settings page.

🗃 Logs

An error of type E_ERROR was caused in line 370 of the file /var/www/html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php. Error message: Uncaught Error: Call to undefined method DateTime::getOffsetTimestamp() in /var/www/html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php:370
Stack trace:
#0 /var/www/html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php(609): WC_Facebook_Product->add_sale_price(Array)
#1 /var/www/html/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php(2040): WC_Facebook_Product->prepare_product()
#2 /var/www/html/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php(819): WC_Facebookcommerce_Integration->get_sample_product_feed()
#3 /var/www/html/wp-includes/class-wp-hook.php(303): WC_Facebookcommerce_Integration->load_assets('marketing_page_...')
#4 /var/www/html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#5 /var/www/html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#6 /var/www/html/wp-admin/admin-header.php(102): do_action('admin_enqueue_s...', 'marketing_page_...')
#7 /var/www/html/wp-admin/admin.php(239): require_once('/

[ibndawood]

Hello @TimMcCauley,

Thank you for reporting this issue. Looking at the logs that you've shared, the issue could be due to an outdated PHP version. Can you please share with us your SSR? You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

[TimMcCauley]

Greetings @ibndawood thank you for your quick reply. Highly appreciated - it is the following:

`
### WordPress Environment ###

WordPress address (URL): http://boundlessmaps.com
Site address (URL): http://boundlessmaps.com
WC Version: 5.9.1
REST API Version: ✔ 5.9.1
WC Blocks Version: ✔ 6.1.0
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.8.0
Log Directory Writable: ✔
WP Version: ❌ 5.8.2 - There is a newer version of WordPress available (6.0.2)
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.51 (Debian)
PHP Version: 7.4.25
PHP Post Max Size: 8 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.27
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.9.1
WC Database Prefix: wp_
Total Database Size: 507.17MB
Database Data Size: 451.65MB
Database Index Size: 55.52MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 14.02MB + Index: 12.16MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 8.02MB + Index: 6.05MB + Engine InnoDB
wp_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_failed_logins: Data: 301.34MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_activity: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 7.05MB + Index: 1.20MB + Engine InnoDB
wp_postmeta: Data: 73.14MB + Index: 10.38MB + Engine InnoDB
wp_posts: Data: 14.08MB + Index: 6.13MB + Engine InnoDB
wp_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_term_taxonomy: Data: 0.39MB + Index: 0.39MB + Engine InnoDB
wp_termmeta: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
wp_terms: Data: 0.36MB + Index: 0.50MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.41MB + Index: 0.67MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_csv_uploads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_logging: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_menus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_project: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpda_project_page: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpda_project_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_publisher: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpda_table_design: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpda_table_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 24.36MB + Index: 10.31MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 2.42MB + Index: 4.39MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

accordions: 3
attachment: 20228
custom_css: 1
feedback: 13
filter-field: 1
filter-set: 1
jetpack_migration: 2
nav_menu_item: 27
oembed_cache: 1
page: 19
post: 2
product: 4242
revision: 331
shop_order: 60
shop_order_refund: 10
tablepress_table: 2
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (30) ###

Accordions by PickPlugins: by PickPlugins – 2.2.34
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.16.0
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.9

Better Font Awesome: by Mickey Kay – 2.0.1
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 5.5.2
Contact Form 7 Image Captcha: by KC Computing – 3.2.4
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Custom Upload Dir: by Ulf Benjaminsson – 3.4.6
Extensions for Leaflet Map: by hupe13 – 2.2.5
Instant Indexing: by Rank Math – 1.1.3
Filter Everything — WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.4.4
Fly Dynamic Image Resizer: by Junaid Bhura – 2.0.8
Jetpack: by Automattic – 10.3
Leaflet Map: by bozdoz – 3.0.4
Pinterest for WooCommerce: by WooCommerce – 1.0.11 (update to version 1.2.2 is available)
Scripts n Styles: by unFocus Projects – 3.5.1
Simple Image Sizes: by Rahe – 3.2.1
Simple-JWT-Login: by Nicu Micle – 3.3.1
TablePress: by Tobias Bäthge – 1.14
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.0
WooCommerce Stripe Gateway: by WooCommerce – 5.7.0
WooCommerce Payments: by Automattic – 3.2.3 (update to version 4.7.2 is available)
WooCommerce PayPal Payments: by WooCommerce – 1.6.1 (update to version 1.9.3 is available)
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.10.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.19 (update to version 1.26.3 is available)
WooCommerce: by Automattic – 5.9.1 (update to version 6.9.3 is available)
Yoast SEO: by Team Yoast – 17.7.1
WP Mail SMTP: by WPForms – 3.2.0
Wp Maximum Upload File Size: by CodePopular – 1.0.6
WP Super Cache: by Automattic – 1.7.4

### Inactive Plugins (4) ###

CTX Feed: by WebAppick – 4.4.59
Facebook for WooCommerce: by Facebook – 2.6.23
WordPress REST API Authentication: by miniOrange – 2.4.0
WP Data Access: by Passionate Programmers B.V. – 5.1.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ❌ Page visibility should be public
Cart: #368 - /cart/
Checkout: #369 - /checkout/
My account: #370 - /my-account/
Terms and conditions: #1321 - /terms/

### Theme ###

Name: Frame
Version: 1.0.1
Author URL: https://fuelthemes.net
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: frame/woocommerce/content-widget-product.php

### WooCommerce PayPal Payments ###

Onboarded: Yes
Shop country code: DE
PayPal card processing available in country: No
Pay Later messaging available in country: Yes
Vault enabled: Yes

### Action Scheduler ###

Canceled: 2
Oldest: 2022-09-09 14:54:25 +0000
Newest: 2022-09-25 12:10:44 +0000

Complete: 30,996
Oldest: 2022-08-27 16:50:03 +0000
Newest: 2022-09-26 10:52:31 +0000

Failed: 227
Oldest: 2022-04-25 08:39:24 +0000
Newest: 2022-09-24 07:32:51 +0000

Pending: 3
Oldest: 2022-09-26 11:02:31 +0000
Newest: 2022-09-26 13:16:51 +0000


### Status report information ###

Generated at: 2022-09-26 11:01:49 +00:00

[ibndawood]

Thank you @TimMcCauley. Looking at the SSR it looks like the PHP version is current.

The issue that you've raised is not reproducible as is. It now requires isolation and further investigation. Unfortunately, the GitHub issue tracker is not suitable for support. We've appropriate channels for this. Please follow the recommended support channels listed here.

I'll close this issue as a support request.

[TimMcCauley]

Thanks @ibndawood