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[GlobalStep] Randomly, "Oops, There was an error loading the content" error message is displayed for "Filter by Price" block. #4021

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gglobalstep opened this issue Mar 31, 2021 · 3 comments
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[GlobalStep] Randomly, "Oops, There was an error loading the content" error message is displayed for "Filter by Price" block. #4021

gglobalstep opened this issue Mar 31, 2021 · 3 comments
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type: bug The issue/PR concerns a confirmed bug.

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@gglobalstep
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gglobalstep commented Mar 31, 2021 •
edited

Bug Description:

Randomly, "Oops, There was an error loading the content" error message is displayed for "Filter by Price" block upon filtering price multiple times.

Environment:

Woocommerce Version : WooCommerce 5.1 and 5.2 RC 1
WordPress version: (v5.7)

PC:
Windows 10, Mac 10.14.6
Chrome(Version 89.0.4389.90)
Firefox(Version 86.0)
Safari: v13.1.1

Steps To Reproduce:

  1. Create any test site using JN site.
  2. Install and activate all the required plugins
  3. Complete the onboarding setup wizard.
  4. Add "Filter by Price" block and "All Products" block to a Page.
  5. Go to Preview screen.
  6. Filter the price using "Filter by Price".
  7. Observe that "Oops, There was an error loading the content" error message is displayed.

Actual Result:

Randomly, "Oops, There was an error loading the content" error message is displayed for "Filter by Price" block

Expected Result:

"Filter by Price" block should work without any errors.

Screenshot:

#4021

``` ` ### WordPress Environment ###

WordPress address (URL): https://human-maple.jurassic.ninja
Site address (URL): https://human-maple.jurassic.ninja
WC Version: 5.2.0
REST API Version: ✔ 5.2.0
WC Blocks Version: ✔ 4.7.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.1.4
Log Directory Writable: ✔
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: Apache/2.4.46 (Unix) OpenSSL/1.0.2g
PHP Version: 7.4.16
PHP Post Max Size: 1 GB
PHP Time Limit: 30
PHP Max Input Vars: 5000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.33-0ubuntu0.16.04.1-log
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 5.2.0
WC Database Prefix: wp_
Total Database Size: 4.99MB
Database Data Size: 3.47MB
Database Index Size: 1.52MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 2.34MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_posts: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 24
customize_changeset: 8
nav_menu_item: 6
page: 14
post: 2
product: 23
product_variation: 13
revision: 6
shop_order: 4
shop_order_refund: 1
wp_global_styles: 1

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (13)

Query Monitor: by John Blackbourn – 3.6.7
Code Snippets: by Code Snippets Pro – 2.14.1
Companion Plugin: by Osk – 1.18
Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
Facebook for WooCommerce: by Facebook – 2.3.4
Gutenberg: by Gutenberg Team – 10.2.1
Jetpack by WordPress.com: by Automattic – 9.5
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
WooCommerce Beta Tester: by WooCommerce – 2.0.2
WooCommerce Amazon Pay: by WooCommerce – 1.12.2 (update to version 1.13.1 is available)
WooCommerce Shipping & Tax: by Automattic – 1.25.10
WooCommerce: by Automattic – 5.2.0-RC.1

Inactive Plugins (2)

Akismet Anti-Spam: by Automattic – 4.1.9
Hello Dolly: by Matt Mullenweg – 1.7.2

Dropin Plugins (1)

db.php: Query Monitor Database Class

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

WC Pages

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Twenty Twenty-One
Version: 1.2
Author URL: https://wordpress.org/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Overrides: –

Action Scheduler

Complete: 34
Oldest: 2021-03-31 07:33:30 +0000
Newest: 2021-03-31 15:59:41 +0000

Status report information

Generated at: 2021-03-31 16:28:38 +00:00
`

</details>
@gglobalstep gglobalstep added the type: bug The issue/PR concerns a confirmed bug. label Mar 31, 2021
@Aljullu
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Aljullu commented Apr 1, 2021

Thanks for opening this issue, however we are unable to reproduce it (tested by @opr and myself). I will proceed closing it, but feel free to reopen if you can provide more details in order to reproduce it.

@Aljullu Aljullu closed this as completed Apr 1, 2021
@gglobalstep
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Thanks for opening this issue, however we are unable to reproduce it (tested by @opr and myself). I will proceed closing it, but feel free to reopen if you can provide more details in order to reproduce it.

This is observed as we keep filtering with the filter like low to high, high to low and this will happens. We are ok with closing the issue and will reopen it if observed again.

@Aljullu
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Aljullu commented Apr 1, 2021

We are ok with closing the issue and will reopen it if observed again.

@gglobalstep yes, please do! 🙂 Also, if you could provide a video or live link so we can see it in real life, it would be helpful. It would also be helpful if you share the page contents with us, you can do that from the editor with Ctrl + A (to select all blocks) and Ctrl + C (to copy). And then, paste the contents in GitHub or somewhere so we can see it. Thanks! 🙂

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@Aljullu @gglobalstep