Failure to show "no shipping options" method in the cart-shipping.php template

[headwalluk]

Prerequisites

• I have carried out troubleshooting steps and I believe I have found a bug.
• I have searched for similar bugs in both open and closed issues and cannot find a duplicate.

Describe the bug

On the checkout page, when a cart has no matched shipping methods, we no longer see the "No shipping options were found for..." message. We just get a blank space where the message used to be.

The problem is this recent addition to check $available_methods

if ( isset( $available_methods ) && is_array( $available_methods ) ):

this needs to be something like...

if ( isset( $available_methods ) && is_array( $available_methods ) && count($available_methods)>0 )

Expected behavior

When there are no matched shipping methods for a cart (on the checkout page), we need the message shown to the customer.

Actual behavior

When there are no matched shipping methods for a cart (on the checkout page), we see a blank area next to the label "Shipping"

Steps to reproduce

Add items to your cart, go to the checkout and choose a shipping country that the site is not configured for (no matched shipping methods)

WordPress Environment

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WordPress Environment

WordPress address (URL): http://leyland.local
Site address (URL): http://leyland.local
WC Version: 8.6.1
REST API Version: ✔ 8.6.1
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 384 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: ✔

Server Environment

Server Info: Apache
PHP Version: 8.2.16
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 6000
cURL Version: 7.88.1
OpenSSL/3.0.11

SUHOSIN Installed: –
MySQL Version: 10.11.6-MariaDB-0+deb12u1
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 8.6.1
WC Database Prefix: wp_
Total Database Size: 52.07MB
Database Data Size: 41.23MB
Database Index Size: 10.84MB
wp_woocommerce_sessions: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.33MB + Index: 0.22MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
wp_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_connection_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_no_cookie_data: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sessions: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
wp_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw_personal: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cleantalk_wc_spam_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_commercekit_ajs_product_index: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
wp_commercekit_searches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commercekit_swatches_cache_count: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commercekit_waitlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commercekit_wishlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commercekit_wishlist_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.06MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_facetwp_index: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wp_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_draft_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_entry_details: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_forms: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_analytics: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submissions: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_subscriptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fluentform_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hwhal_hourly: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hwhal_log_records: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hwhal_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hwhal_source_files: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_avatar: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_crawler: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.13MB + Index: 0.33MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 5.44MB + Index: 0.19MB + Engine InnoDB
wp_postmark_log: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 15.36MB + Index: 3.86MB + Engine InnoDB
wp_posts: Data: 6.41MB + Index: 0.84MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_seopress_significant_keywords: Data: 0.17MB + Index: 0.20MB + Engine InnoDB
wp_termmeta: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_umbrella_backup: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_umbrella_log: Data: 0.41MB + Index: 0.13MB + Engine InnoDB
wp_umbrella_task_backup: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_shipping_quotes: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpgdprc_access_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgdprc_delete_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgdprc_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpil_broken_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpil_click_data: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_wpil_ignore_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpil_keywords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpil_keyword_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpil_keyword_select_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpil_related_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpil_report_links: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wpil_target_keyword_data: Data: 1.52MB + Index: 0.92MB + Engine InnoDB
wp_wpil_urls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpil_url_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpsr_caches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpsr_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

acf-field: 4
acf-field-group: 1
acf-post-type: 1
acf-taxonomy: 1
attachment: 624
custom_css: 1
customize_changeset: 3
elementor_library: 21
elementor_snippet: 1
engine: 112
nav_menu_item: 59
of_rfq: 2
page: 16
post: 42
product: 75
revision: 420
seopress_404: 2892
shipping_zone: 6
shop_order: 8
shop_order_refund: 1
was: 7
whatsapp-accounts: 1
wp_navigation: 1
wp_social_reviews: 2
wp_template: 2

Security

Secure connection (HTTPS): ❌
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔

Active Plugins (30)

Query Monitor: by John Blackbourn – 3.15.0
Advanced Custom Fields PRO: by WP Engine – 6.2.6.1
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 4.4
Cart to Quote: by Power Plugins – 1.11.3
Classic Editor: by WordPress Contributors – 1.6.3
Anti-Spam by CleanTalk: by СleanTalk - Anti-Spam Protection – 6.27
Elementor Pro: by Elementor.com – 3.19.2
Elementor: by Elementor.com – 3.19.2
FacetWP - Elementor: by FacetWP
LLC – 1.9

FacetWP: by FacetWP
LLC – 4.2.11

Fluent Forms: by Contact Form - WPManageNinja LLC – 5.1.9
Fluent Forms Pro Add On Pack: by Fluent Forms – 5.1.7
Happy Elementor Addons: by Leevio – 3.10.2
Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.3.1
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.12
Kirki Customizer Framework: by Themeum – 5.0.0
Link Whisper: by Link Whisper – 2.4.0
Post Types Order: by Nsp Code – 2.1.8
Simple Page Ordering: by 10up – 2.6.3
SVG Support: by Benbodhi – 2.5.5
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.29
WooCommerce Advanced Bulk Edit: by George Iron & Yas G. – 5.3.6.2
WooCommerce Advanced Shipping Zones: by Jeroen Sormani – 1.1.3
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.1.2
WooCommerce Stripe Gateway: by WooCommerce – 7.9.3
WooCommerce: by Automattic – 8.6.1
SEOPress PRO: by The SEO Guys at SEOPress – 7.4.1
SEOPress: by The SEO Guys at SEOPress – 7.4
WP Social Ninja Pro: by WP Social Ninja Team - WPManageNinja LLC – 3.12.1
WP Social Ninja: by WP Social Ninja Team - WPManageNinja LLC – 3.12.1

Inactive Plugins (9)

ActiveCampaign Postmark (Official): by Andrew Yates & Matt Gibbs – 1.20.0
Analytify Dashboard: by Analytify – 5.2.1
Analytify Dashboard Widget: by Analytify – 5.2.0
Analytify Pro: by Analytify – 5.2.0
Analytify WooCommerce: by Analytify – 5.1.0
CommerceGurus CommerceKit: by CommerceGurus – 2.2.9
LiteSpeed Cache: by LiteSpeed Technologies – 6.1
Site Kit by Google: by Google – 1.120.0
WP Umbrella: by WP Umbrella - Backup & Manage WordPress – 2.14.2

Dropin Plugins (3)

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: object-cache.php

Must Use Plugins (1)

Headwall Hosting: by headwalluk – 2.22.2

Settings

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #11 - /shop/
Basket: #12 - /cart/
Checkout: #13 - /checkout/
My account: #14 - /my-account/
Terms and conditions: #279 - /terms-conditions/

Theme

Name: Shoptimizer Child Theme
Version: 1.2.2
Author URL:
Child Theme: ✔
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.7.5
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ✔

Templates

Overrides: shoptimizer-child-theme/woocommerce/cart/cart-shipping.php

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-23 11:54:47 +00:00
Options: ✔
Notes: 118
Onboarding: completed

Action Scheduler

Complete: 657
Oldest: 2024-02-16 09:59:11 +0000
Newest: 2024-02-23 11:41:05 +0000

Failed: 38
Oldest: 2023-05-10 18:36:06 +0100
Newest: 2024-02-23 11:45:03 +0000

Pending: 2
Oldest: 2024-02-23 12:00:03 +0000
Newest: 2024-02-23 13:04:58 +0000

Status report information

Generated at: 2024-02-23 11:47:53 +00:00
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Isolating the problem

• I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
• This bug happens with a default WordPress theme active, or Storefront.
• I can reproduce this bug consistently using the steps above.

[UVLabs]

Experiencing this from users of my plugin as well. Where I was filtering the message to add a custom message using the woocommerce_no_shipping_available_html and woocommerce_shipping_may_be_available_htmlfilters.

This has been an issue since 8.6.0 and it can be directly replicated using the Beta Tester plugin.

[headwalluk]

I can confirm that adding && count( $available_methods ) > 0 to the if statement on line 30 fixes the problem. For now, we're advising clients to copy the template file to their child theme and fix line 30. The alternative is to fix WC_Shipping->get_packages() but there would be more stuff to test if you change the internals there. Fixing the template file feels like the robust way to do it.

[NathalyaVides]

Reported here 7803133-zen

[OmarFPG]

Two more reports here:
7798687-zen
7773429-zen

[opr]

Hi, thank you for reporting this issue. I was able to reproduce and opened a PR to fix this.

#45249