BmcHelixRemedyForce.yml

category: Utilities
commonfields:
  id: BMCHelixRemedyforce
  version: -1
configuration:
- display: BMC Remedyforce URL (e.g. https://example.com)
  name: url
  required: true
  type: 0
- display: BMC Remedyforce Login URL
  name: auth_url
  type: 0
  defaultvalue: https://login.salesforce.com
  required: false
- display: Username
  name: username
  type: 0
  hidden: true
  required: false
- display: Password
  name: password
  type: 4
  hidden: true
  required: false
- display: Username
  name: username_creds
  type: 9
  displaypassword: Password
  required: false
- additionalinfo: Incidents will be fetched based on selected type.
  display: Type
  name: type
  type: 15
  defaultvalue: BMC Remedyforce Service Request
  options:
  - BMC Remedyforce Incident
  - BMC Remedyforce Service Request
  required: false
- additionalinfo: Incidents will be fetched having this category.
  display: Category
  name: category
  type: 0
  required: false
- additionalinfo: Incidents will be fetched having this impact.
  display: Impact
  name: impact
  type: 0
  required: false
- additionalinfo: Incidents will be fetched having this urgency.
  display: Urgency
  name: urgency
  type: 0
  required: false
- additionalinfo: Incidents will be fetched having this status.
  display: Status
  name: status
  type: 0
  required: false
- additionalinfo: Incidents will be fetched having this queue.
  display: Queue
  name: queue
  type: 0
  required: false
- additionalinfo: Maximum numbers of ServiceRequests or Incidents to retrieve per fetch.
  display: Max Incidents
  name: max_fetch
  type: 0
  defaultvalue: '10'
  required: false
- additionalinfo: Fetch notes of the BMC Remedyforce Service Request or BMC Remedyforce Incident.
  display: Fetch Note(s)
  name: fetch_note
  type: 8
  required: false
- display: Query (If provided other filtering parameters will be ignored) e.g. select Name, LastModifiedDate from BMCServiceDesk__Incident__c where BMCServiceDesk__Impact_Id__c = 'High'
  name: query
  type: 12
  additionalinfo: Incidents will be fetched based on the query. Name and LastModifiedDate fields are mandatory to be present inside the select clause of the query. Multiple 'where' clauses are not supported.
  required: false
- display: Incident type
  name: incidentType
  type: 13
  required: false
- display: Trust any certificate (not secure)
  name: insecure
  type: 8
  required: false
- display: Use system proxy settings
  name: proxy
  type: 8
  required: false
- display: HTTP(S) Request Timeout (in seconds)
  name: request_timeout
  required: true
  type: 0
  additionalinfo: Specify the time interval in seconds. All the RemedyForce API calls would timeout if the response is not returned within the configured time interval.
  defaultvalue: '60'
- display: Fetch incidents
  name: isFetch
  type: 8
  required: false
- defaultvalue: 10 minutes
  display: First Fetch Timestamp (<number> <time unit>, e.g., 12 hours, 7 days, 3 months, 1 year)
  name: first_fetch
  type: 0

  required: false
description: BMC Helix Remedyforce integration enables customers to create/update service requests and incidents, update statuses, and resolve service requests and incidents with customer notes. This integration exposes standard ticketing capabilities that can be utilized as part of automation & orchestration.
display: BMC Helix Remedyforce
name: BMCHelixRemedyforce
script:
  commands:
  - arguments:
    - description: The name of the Service Request Definition to return. If not specified, details of all service request definitions are returned.
      name: service_request_definition_name
    description: Returns details of service request definitions using the Service Request Definition name.
    name: bmc-remedy-service-request-definition-get
    outputs:
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Id
      description: The ID of the Service Request Definition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.CategoryId
      description: The category ID of the Service Request Definition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.IsProblem
      description: Indicates whether there is a problem.
      type: Boolean
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.LastModifiedDate
      description: The date the Service Request Definition was last modified.
      type: Date
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.CreatedDate
      description: The date the Service Request Definition was created.
      type: Date
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Questions.Id
      description: The ID of the question that was attached to the Service Request Definition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Questions.IsRequired
      description: Indicates whether a question is required.
      type: Boolean
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Questions.Type
      description: The type of the question.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Questions.Text
      description: The name of the question.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Conditions.SRDId
      description: The ID of the Service Request Definition condition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Conditions.Value
      description: The value of the condition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Conditions.Operator
      description: The operator of the condition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Conditions.DependentQuestionId
      description: The question ID of the dependent question which is associated with the condition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Conditions.Id
      description: The ID of the condition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.Conditions.QuestionId
      description: The associate question ID of the condition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.requestFor
      description: The "Request for" field value.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.requestedBy
      description: The "Requested by" field value.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.title
      description: The title field value for the Service Request Definition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.description
      description: The description field value for the Service Request Definition.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequestDefinition.approvalRequired
      description: Indicates whether approval is required.
      type: Boolean
  - arguments:
    - description: The unique incident or service request number to be updated.
      name: request_number
      required: true
    - description: |-
        The description of the incident or service request when creating the note.
        Default value is 'Client Note'.
      name: summary
    - description: The detailed note for the incident or service request.
      name: note
    description: Creates notes for incidents and service requests.
    name: bmc-remedy-note-create
    outputs:
    - contextPath: BmcRemedyforce.Note.Id
      description: The ID of the created note.
      type: String
    - contextPath: BmcRemedyforce.Note.WorkInfoType
      description: The work information of the note.
      type: String
    - contextPath: BmcRemedyforce.Note.ViewAccess
      description: View access information of the note.
      type: String
    - contextPath: BmcRemedyforce.Note.Summary
      description: The description of the note.
      type: String
    - contextPath: BmcRemedyforce.Note.Submitter
      description: The name of the user who added note.
      type: String
    - contextPath: BmcRemedyforce.Note.srId
      description: The ID of the Service Request/Incident that has added the note.
      type: String
    - contextPath: BmcRemedyforce.Note.Notes
      description: The note for the Service Request/Incident.
      type: String
    - contextPath: BmcRemedyforce.Note.ModifiedDate
      description: The last modified date for the note.
      type: Date
    - contextPath: BmcRemedyforce.Note.CreatedDate
      description: The created date of the note.
      type: Date
  - arguments:
    - description: The unique number of the service request to update.
      name: service_request_number
      required: true
    - description: "The unique ID of the category to update. \nGet the Category ID by using the 'bmc-remedy-category-details-get' command."
      name: category_id
    - description: |-
        The unique ID of the queue owner to update.
        Get the queue ID by using the 'bmc-remedy-queue-details-get' command.
      name: queue_id
    - description: |-
        The unique ID of the staff member to whom the user wants to assign the record.
        Get the staff ID from the staff details, by using the 'bmc-remedy-user-details-get' command.
      name: staff_id
    - description: The unique ID of the status to update. Get the status ID by using the 'bmc-remedy-status-details-get'command.
      name: status_id
    - description: The unique ID of the urgency to update. Get the urgency ID by using the 'bmc-remedy-urgency-details-get' command.
      name: urgency_id
    - description: "The unique ID of the client to update. \nGet the client ID from the email, by using 'bmc-remedy-user-details-get' command."
      name: client_id
    - description: "Add fields which are not present in the current argument list in the format \"fieldname1=value;fieldname2=value\". \nPossible fields: impact_id, account_id or any other custom field."
      name: additional_fields
    description: Updates details of a service request for a service request number.
    name: bmc-remedy-service-request-update
    outputs:
    - contextPath: BmcRemedyforce.ServiceRequest.Number
      description: The number of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Id
      description: The ID of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.LastUpdatedDate
      description: The last updated time and date of a service request.
      type: String
  - arguments:
    - description: |-
        The unique Id of the service request definition.
        Get the service request definition ID from the Service Request Definition name, by using the 'bmc-remedy-service-request-definition-get' command.
      name: service_request_definition_id
      required: true
    - description: |-
        Specify the parameters as a delimiter (;) separated string. Each service request definition expects specific parameters to be supplied.
        For example, "param1=value1; param2=value2".
      name: service_request_definition_params
    - description: "The unique ID of the client. \nGet the client ID from the email, by using the 'bmc-remedy-user-details-get' command."
      name: client_id
    - description: |-
        The unique ID of the category.
        Get the category ID by using the 'bmc-remedy-category-details-get' command.
      name: category_id
    - description: "The unique ID of the queue owner. \nGet the queue ID by using the 'bmc-remedy-queue-details-get' command."
      name: queue_id
    - description: |-
        The unique ID of the staff member to whom the user wants to assign the record.
        Get the staff ID from the staff details, by using the 'bmc-remedy-user-details-get' command.
      name: staff_id
    - description: |-
        The unique ID of the urgency, which determines the priority of the incident.
        Get the urgency ID by using the 'bmc-remedy-urgency-details-get' command.
      name: urgency_id
    - description: |-
        The unique ID of the status.
        Get the status ID by using the 'bmc-remedy-status-details-get' command.
      name: status_id
    - description: "Add the fields which are not present in the current argument list in the format \"fieldname1=value;fieldname2=value\". \nPossible fields: impact_id, account_id or any other custom field."
      name: additional_fields
    description: Creates a new service request, which is the request record generated from the Service Request Definition to manage and track the execution.
    name: bmc-remedy-service-request-create
    outputs:
    - contextPath: BmcRemedyforce.ServiceRequest.Number
      description: The number of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Id
      description: The ID of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.CreatedDate
      description: The creation time and date of the service request.
      type: String
  - arguments:
    - description: The name of the template to return. If not specified, returns details of all the available templates.
      name: template_name
    description: Returns template details for incidents. Templates enable users to prepopulate commonly used fields in a form.
    name: bmc-remedy-template-details-get
    outputs:
    - contextPath: BmcRemedyforce.Template.Id
      description: The ID of the template.
      type: String
    - contextPath: BmcRemedyforce.Template.Name
      description: The name of the template.
      type: String
    - contextPath: BmcRemedyforce.Template.Description
      description: The description of the template.
      type: String
    - contextPath: BmcRemedyforce.Template.Recurring
      description: Whether the template is recurring.
      type: Boolean
  - arguments:
    - description: The name of the impact to return. If not specified, returns details of all the available impacts.
      name: impact_name
    description: Returns the impact details for incidents and service requests. Impact helps calculate the priority of the incident or service request.
    name: bmc-remedy-impact-details-get
    outputs:
    - contextPath: BmcRemedyforce.Impact.Id
      description: The ID of the Impact.
      type: String
    - contextPath: BmcRemedyforce.Impact.Name
      description: The Name of the Impact.
      type: String
  - arguments:
    - description: The name of service offering to return. If not specified, returns all available service offerings.
      name: service_offering_name
    description: Returns service offering details for incidents.
    name: bmc-remedy-service-offering-details-get
    outputs:
    - contextPath: BmcRemedyforce.ServiceOffering.Id
      description: The ID of the service offering.
      type: String
    - contextPath: BmcRemedyforce.ServiceOffering.Name
      description: The name of the service offering.
      type: String
  - arguments:
    - description: "The unique ID of the client. \nGet the client ID from the email, by using the 'bmc-remedy-user-details-get' command."
      name: client_id
      required: true
    - description: The description of the incident to to create.
      name: description
    - description: 'The date and time at which the incident was created. Use the format: yyyy-MM-ddTHH:mm:ss.SSS+/-HHmm or yyyy-MM-ddTHH:mm:ss.SSSZ.'
      name: opened_date
    - description: 'The date and time at which the incident should be completed. Use the format: yyyy-MM-ddTHH:mm:ss.SSS+/-HHmm or yyyy-MM-ddTHH:mm:ss.SSSZ.'
      name: due_date
    - description: |-
        The unique ID of the queue owner.
        Get the queue ID by using the 'bmc-remedy-queue-details-get' command.
      name: queue_id
    - description: "The unique ID of the template. Templates enable users to pre-populate commonly used fields in a form. \nGet the template ID by using the 'bmc-remedy-template-details-get' command."
      name: template_id
    - description: "The unique ID of the category. \nGet the category ID by using the 'bmc-remedy-category-details-get' command."
      name: category_id
    - description: |-
        The unique ID of the urgency, which determines the priority of the incident.
        Get the urgency ID by using the 'bmc-remedy-urgency-details-get' command.
      name: urgency_id
    - description: The unique ID of the status. Get the status ID by using the 'bmc-remedy-status-details-get' command.
      name: status_id
    - description: |-
        The unique ID of the staff member to whom the user wants to assign the record.
        Get the staff Id from the staff details, by using the 'bmc-remedy-user-details-get' command.
      name: staff_id
    - description: |-
        Add fields which are not present in the current argument list in the format "fieldname1=value;fieldname2=value".
        Possible fields: broadcast_id, service_id,impact_id, service_offering_id, asset_id, outage_start, outage_end, account_id or any other custom field.
      name: additional_fields
    - description: The unique ID of the impact. Get the impact ID by using the 'bmc-remedy-impact-details-get' command.
      name: impact_id
    description: Creates a new incident.
    name: bmc-remedy-incident-create
    outputs:
    - contextPath: BmcRemedyforce.Incident.Id
      description: The ID of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Number
      description: The number of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.CreatedDate
      description: The creation date & time of the incident.
      type: String
  - arguments:
    - description: The unique number of the incident to update.
      name: incident_number
      required: true
    - description: "The unique ID of the category. \nGet the category ID by using the 'bmc-remedy-category-details-get' command."
      name: category_id
    - description: |-
        The unique ID of the queue owner.
        Get the queue ID by using the 'bmc-remedy-queue-details-get' command.
      name: queue_id
    - description: |-
        The unique ID of the staff member to whom the user wants to assign the record.
        Get the staff ID from the staff details, by using the 'bmc-remedy-user-details-get' command.
      name: staff_id
    - description: The unique ID of the status. Get the status ID by using the 'bmc-remedy-status-details-get' command.
      name: status_id
    - description: |-
        The unique ID of the urgency, which determines the priority of the incident.
        Get the urgency ID by using the 'bmc-remedy-urgency-details-get' command.
      name: urgency_id
    - description: 'The date and time until which the incident should be completed. Use the following format: yyyy-MM-ddTHH:mm:ss.SSS+/-HHmm or yyyy-MM-ddTHH:mm:ss.SSSZ.'
      name: due_date
    - description: "The unique ID of the client. \nGet the client ID from the email, by using the 'bmc-remedy-user-details-get' command."
      name: client_id
    - description: "Add fields which are not present in the current argument list in the format \"fieldname1=value;fieldname2=value\". \nPossible fields: broadcast_id, service_id,impact_id, service_offering_id, asset_id, outage_start, outage_end, account_id or any other custom field."
      name: additional_fields
    - description: The unique ID of the impact. Get the impact ID by using the 'bmc-remedy-impact-details-get' command.
      name: impact_id
    description: Updates details of an incident for a given incident number.
    name: bmc-remedy-incident-update
    outputs:
    - contextPath: BmcRemedyforce.Incident.Id
      description: The ID of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Number
      description: The number of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.LastUpdatedDate
      description: The last updated date and time of the incident.
      type: String
  - arguments:
    - description: The name of the asset to return.
      name: asset_name
    - auto: PREDEFINED
      defaultValue: All Classes
      description: 'The class type of the asset. Can be: "All Classes", "Asset Classes", or "CI Classes". Default is "All Classes".'
      name: instance_type
      predefined:
      - All Classes
      - Asset Classes
      - CI Classes
    description: Returns asset or configuration item details for incidents.
    name: bmc-remedy-asset-details-get
    outputs:
    - contextPath: BmcRemedyforce.Asset.Id
      description: The ID of the asset.
      type: String
    - contextPath: BmcRemedyforce.Asset.Name
      description: The name of the asset.
      type: String
    - contextPath: BmcRemedyforce.Asset.Description
      description: The description of the asset.
      type: String
    - contextPath: BmcRemedyforce.Asset.Class_Name
      description: The asset under the BMC class type.
      type: String
    - contextPath: BmcRemedyforce.Asset.Asset_Number
      description: The number of the asset.
      type: String
    - contextPath: BmcRemedyforce.Asset.Instance_Type
      description: Assets belonging to the selected class.
      type: String
  - arguments:
    - description: The account name of the account to return. If not specified, returns all available accounts.
      name: account_name
    description: Returns account details for incidents and service requests.
    name: bmc-remedy-account-details-get
    outputs:
    - contextPath: BmcRemedyforce.Account.Id
      description: The ID of the account.
      type: String
    - contextPath: BmcRemedyforce.Account.Name
      description: The name of the account.
      type: String
  - arguments:
    - description: The status name to return.
      name: status_name
    description: Returns status details for incidents and service requests. The status displays the progress of the service request or incident through stages from opening to closure.
    name: bmc-remedy-status-details-get
    outputs:
    - contextPath: BmcRemedyforce.Status.Id
      description: The ID of the status.
      type: String
    - contextPath: BmcRemedyforce.Status.Name
      description: The name of the status.
      type: String
  - arguments:
    - description: The name of the urgency whose details you want to retrieve.
      name: urgency_name
    description: Returns urgency details for incidents and service requests. Urgency determines the priority of the incident or service request.
    name: bmc-remedy-urgency-details-get
    outputs:
    - contextPath: BmcRemedyforce.Urgency.Id
      description: The ID of the urgency.
      type: String
    - contextPath: BmcRemedyforce.Urgency.Name
      description: The name of the urgency.
      type: String
  - arguments:
    - auto: PREDEFINED
      defaultValue: All
      description: 'The category type whose details you want to retrieve. Can be: "All", "Service Request", or "Incident". Default is "All".'
      name: type
      predefined:
      - All
      - Service Request
      - Incident
    - description: The category name to return.
      name: category_name
    description: Returns category details for incidents and service requests. Categories allow users to classify the incident or service request using standard classifications to track the reporting purposes.
    name: bmc-remedy-category-details-get
    outputs:
    - contextPath: BmcRemedyforce.Category.Id
      description: The ID of the category.
      type: String
    - contextPath: BmcRemedyforce.Category.Name
      description: The name of the category.
      type: String
    - contextPath: BmcRemedyforce.Category.ChildrenCount
      description: The number of children of the category.
      type: String
  - arguments:
    - description: The name of the queue whose details you want to retrieve.
      name: queue_name
    - auto: PREDEFINED
      description: Filter according to the "Incident/Service Request" type.
      name: type
      predefined:
      - Incident/Service Request
    description: Returns queue details for incidents and service requests.
    name: bmc-remedy-queue-details-get
    outputs:
    - contextPath: BmcRemedyforce.Queue.Id
      description: The ID of the queue.
      type: String
    - contextPath: BmcRemedyforce.Queue.Name
      description: The name of the queue.
      type: String
    - contextPath: BmcRemedyforce.Queue.Email
      description: The email of the queue.
      type: String
  - arguments:
    - description: The name of the user to return.
      name: username
    - description: The account name of the user to return.
      name: account_name
    - description: The email address of the user to return.
      name: email
    - description: The group/queue name to return.
      name: queue_name
    - auto: PREDEFINED
      description: 'Whether to retrieve user details. Can be: "true" or "false".'
      name: is_staff
      predefined:
      - 'true'
      - 'false'
    description: Returns user details for incidents and service requests.
    name: bmc-remedy-user-details-get
    outputs:
    - contextPath: BmcRemedyforce.User.Id
      description: The user ID which uniquely identifies the user.
      type: String
    - contextPath: BmcRemedyforce.User.Name
      description: The full name of the user.
      type: String
    - contextPath: BmcRemedyforce.User.FirstName
      description: The first name of the user.
      type: String
    - contextPath: BmcRemedyforce.User.LastName
      description: The last name of the user.
      type: String
    - contextPath: BmcRemedyforce.User.Username
      description: The username of the user.
      type: String
    - contextPath: BmcRemedyforce.User.Email
      description: The email of the user.
      type: String
    - contextPath: BmcRemedyforce.User.Phone
      description: The phone number of the user.
      type: String
    - contextPath: BmcRemedyforce.User.Account
      description: The account name of the user.
      type: String
    - contextPath: BmcRemedyforce.User.CompanyName
      description: The company name of the user.
      type: String
    - contextPath: BmcRemedyforce.User.Division
      description: The division of the user.
      type: String
    - contextPath: BmcRemedyforce.User.Department
      description: The department name of the user.
      type: String
    - contextPath: BmcRemedyforce.User.Title
      description: The title of the user.
      type: String
    - contextPath: BmcRemedyforce.User.IsStaff
      description: Whether the user belongs to the staff.
      type: Boolean
  - arguments:
    - description: The name of the broadcast to return.
      name: broadcast_name
    - description: The name of the category to return.
      name: category_name
    description: Returns broadcast details for incidents, which enables users to send messages to the entire organization, selected groups within the organization and to external customers.
    name: bmc-remedy-broadcast-details-get
    outputs:
    - contextPath: BmcRemedyforce.Broadcast.Id
      description: The ID of the broadcast.
      type: String
    - contextPath: BmcRemedyforce.Broadcast.Name
      description: The name of the broadcast.
      type: String
    - contextPath: BmcRemedyforce.Broadcast.Description
      description: The description of the broadcast.
      type: String
    - contextPath: BmcRemedyforce.Broadcast.Category
      description: The category of the broadcast.
      type: String
    - contextPath: BmcRemedyforce.Broadcast.Status
      description: The status of the broadcast.
      type: String
    - contextPath: BmcRemedyforce.Broadcast.Priority
      description: The priority of the broadcast.
      type: String
    - contextPath: BmcRemedyforce.Broadcast.Urgency
      description: The urgency of the broadcast.
      type: String
    - contextPath: BmcRemedyforce.Broadcast.Impact
      description: The impact of the broadcast.
      type: String
  - arguments:
    - description: The time range for which to return the incident. In the format "<number> <time unit>". For example, 12 hours, 7 days, 3 months, 1 year.
      name: last_fetch_time
    - description: The unique number of the incident to return.
      name: incident_number
    - defaultValue: '50'
      description: The maximum number of the incidents to return.
      name: maximum_incident
    description: Returns details of incidents.
    name: bmc-remedy-incident-get
    outputs:
    - contextPath: BmcRemedyforce.Incident.Id
      description: The ID of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Number
      description: The number of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Priority
      description: The priority of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Description
      description: The description of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.ClientID
      description: The client ID of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Status
      description: The status of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.dueDateTime
      description: The due date time of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Staff
      description: The staff of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Queue
      description: The queue of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Category
      description: The category of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Urgency
      description: The urgency of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.ClientAccount
      description: The client account of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Broadcast
      description: The broadcast of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.closeDateTime
      description: The closed date time of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.CreatedDate
      description: The created date of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.LastModifiedDate
      description: The last modified date of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.openDateTime
      description: The open date time of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.outageTo
      description: The outage end of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.outageFrom
      description: The outage start of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Resolution
      description: The resolution of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.respondedDateTime
      description: The responded date time of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Service
      description: The service of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.ServiceOffering
      description: The service offering of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Template
      description: The template of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Type
      description: The type of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Impact
      description: The impact of the incident.
      type: String
    - contextPath: BmcRemedyforce.Incident.Asset
      description: The asset of the incident.
      type: String
  - arguments:
    - description: The unique number of the service request to return.
      name: service_request_number
    - description: The time range for which to return the service request. In the format "<number> <time unit>". For example, 12 hours, 7 days, 3 months, 1 year.
      name: last_fetch_time
    - defaultValue: '50'
      description: The maximum number of the service request to return.
      name: maximum_service_request
    description: Returns the service request details.
    name: bmc-remedy-service-request-get
    outputs:
    - contextPath: BmcRemedyforce.ServiceRequest.Id
      description: The request ID of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Number
      description: The number of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Priority
      description: The priority of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Description
      description: The description of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.ClientID
      description: The client of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Status
      description: The status of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.DueDateTime
      description: The due date time of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Staff
      description: The staff of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Queue
      description: The queue of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Category
      description: The category of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Urgency
      description: The urgency of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Broadcast
      description: The broadcast of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.closeDateTime
      description: The closed date time of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.CreatedDate
      description: The created date of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.LastUpdatedDate
      description: The last modified date of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.OpenDateTime
      description: The open date time of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Resolution
      description: The resolution of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.ServiceOffering
      description: The service offering of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Template
      description: The template of the request service.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Impact
      description: The impact of the request service.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.BusinessService
      description: The business service of the request service.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.ServiceRequestDefinition
      description: The definition of the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.ClientAccount
      description: The account held by the service request.
      type: String
    - contextPath: BmcRemedyforce.ServiceRequest.Type
      description: The type of the service request.
      type: String
  dockerimage: demisto/python3:3.10.12.65389
  isfetch: true
  runonce: false
  script: '-'
  subtype: python3
  type: python
tests:
- no test - no access, test is in noncircletests folder
defaultmapperin: BMCHelixRemedyforce - mapper
defaultclassifier: BMCHelixRemedyforce
fromversion: 5.0.0