External ticket support of ticketing systems like salesforce.

[PavelJurka]

description

Add a way, to link external ticket to the incident OCSF.

Related Issue:

#1068

Description of changes:

defined external ticket object and used in incident finding - url, uid and title

[mikeradka]

Here are two recommendations for consideration:

1. Exercise caution when designating attributes as required. For uid and src_url, it may be prudent to classify them as recommended and enforce a constraint ensuring that at least one is provided within the object.
2. To enhance flexibility and minimize implementation specificity, it is advisable to replace external_ticket with a more generic term such as ticket. Additionally, introducing an enumeration to distinguish between internal and external tickets could further refine this attribute.

[PavelJurka]

Here are two recommendations for consideration:

1. Exercise caution when designating attributes as required. For uid and src_url, it may be prudent to classify them as recommended and enforce a constraint ensuring that at least one is provided within the object.
2. To enhance flexibility and minimize implementation specificity, it is advisable to replace external_ticket with a more generic term such as ticket. Additionally, introducing an enumeration to distinguish between internal and external tickets could further refine this attribute.

thank you!