I'm an IT Support professional with a strong foundation in cybersecurity, networking, and problem-solving. My journey blends experience in fitness coaching, web development, and technology, with a strategic career shift into IT support and cybersecurity.

I hold CompTIA A+, Network+, Security+, and AZ-900, and I'm actively pursuing CCNA while completing my B.S. in Cybersecurity and Information Assurance.

I help individuals and small businesses navigate IT challenges, optimize their systems, and enhance security through practical IT solutions and foundational cybersecurity practices. Whether troubleshooting network issues, securing endpoints, or streamlining workflows, I bring a strategic, hands-on approach to IT support and security.

• IT Support & Network Troubleshooting: Helping users resolve issues and maintain smooth operations
• Cloud & Systems Administration: Developing expertise in cloud technologies and system optimization
• Cybersecurity Fundamentals: Strengthening network defense strategies and security awareness

• Microsoft Active Directory

  • Configure and Deploy On-premises Active Directory within Azure VMs
  • Apply Group Policies and Managing Accounts
  • Enable Network File Shares and Permissions

• osTicket (Help Desk Ticketing System)

  • Prerequisites and Installation
  • Post-Installation SLA Configuration
  • Ticket Lifecycle Examples

• Network File Sharing and Permissions

  • Create and manage network file shares with varying levels of access (Read, Write, Deny)
  • Implement and troubleshoot user and group-based permissions using Active Directory
  • Incorporate security best practices related to file sharing

• Inspecting Network Traffic, Security, and Protocols

  • Use Wireshark to see various network protocol traffic (i.e., SSH, RDP, DNS, HTTP/S, ICMP)
  • Disable Firewall / Network Security Groups (NSGs) and monitor traffic results
  • Experiment with Remote Desktop and Command Line

• Basic LAN Home Lab: Ethernet Termination, Switch Setup, and Packet Analysis

  • Cut and terminate Cat6 Ethernet cables using RJ45 pass-through connectors
  • Connect and test a wired network setup (Ethernet over USB-C) on MacBook
  • Use Wireshark to capture and analyze real-time network traffic

• Personal Website & Notable Projects @ www.CharlesMontoya.com ✍🏽
• Documenting my Journey on YouTube @ The Renaissance Technologist 📹
• Sharing updates on LinkedIn 💼

🔭 Currently working on: Building my IT Support skills, preparing for CCNA and BTL1, and refining practical cybersecurity skills.

🌱 Currently learning: Advanced troubleshooting techniques, network defense strategies, cloud technologies, and automation for IT support.

👯 Looking to collaborate on: IT Support strategies, cybersecurity awareness initiatives, and practical solutions for small businesses.

🤔 Looking for help with: Breaking into IT Support roles, SOC analyst training, and networking with professionals in IT and security.

💬 Ask me about: Transitioning into IT, troubleshooting hardware/software issues, foundational cybersecurity, building a personal brand in tech, and staying resilient—physically and mentally.

⚡ Fun fact: I once completed 1,000 burpees on New Year's Eve, proving that endurance and discipline go beyond just tech!