redmine_simple_support¶ ↑

Allows linking Redmine issues to external resources like a third party bug tracker or support system.

Features¶ ↑

• Enter multiple support urls on each issue

• Basic text substitution for support ticket ids (projects.littlestreamsoftware.com/issues/3902)

• Issue filter for searching for support urls on the issues list

• Permissions to control viewing or editing support urls

Getting the plugin¶ ↑

A copy of the plugin can be downloaded from Little Stream Software or from GitHub

Installation and Setup¶ ↑

1. Follow the Redmine plugin installation steps at: www.redmine.org/wiki/redmine/Plugins

2. Run the plugin migrations +rake db:migrate_plugins+

3. Restart your Redmine web servers (e.g. mongrel, thin, mod_rails)

Usage¶ ↑

1. Configure your Base Url to be used under Admin > Plugins > Configure.

2. Configure the Roles and Permissions you want to use. Admin > Roles and Permissions > Permissions Report > Simple support

3. Enable the Simple Support module for each project that will use it. Project Settings > Modules

4. On each issue form, there will now be a Support Urls field that can take a list of support urls. Multiple urls can be entered; put a comma, new line, or space in between each one.

License¶ ↑

This plugin is licensed under the GNU GPL v2. See COPYRIGHT.txt and GPL.txt for details.

Project help¶ ↑

If you need help you can contact the maintainer at the Bug Tracker. The bug tracker is located at projects.littlestreamsoftware.com