Magento Shipping Module, SimpleXMLElement parser error AbstractCarrier.php

[dandrikop]

Preconditions and environment

Magento 2.4.6-p1
PHP 8.1.20

Steps to reproduce

1. Add an item to the shopping cart.
2. At the shopping cart page (/checkout/cart/) get a shipping quotation by providing the destination country, city and ZIP code.

Expected result

The customer gets a shipping quotation based on the available services for the destination country, city and ZIP code.

Actual result

The customer gets a shipping quotation based on the available services for the destination country, city and ZIP code, but the below error is recorded at both the /var/log/system.log and /var/log/shipping.log files:

`[2023-07-15T10:35:28.109661+00:00] main.CRITICAL: Exception: Warning: SimpleXMLElement::__construct(): Entity: line 1: parser error : Opening and ending tag mismatch: br line 1 and body in /vendor/magento/module-shipping/Model/Carrier/AbstractCarrier.php on line 673 in /vendor/magento/framework/App/ErrorHandler.php:62
Stack trace:
#0 [internal function]: Magento\Framework\App\ErrorHandler->handler(2, 'SimpleXMLElemen...', '/vendor/magento/...', 673)
#1 /vendor/magento/module-shipping/Model/Carrier/AbstractCarrier.php(673): SimpleXMLElement->__construct('<ti...')
#2 /vendor/magento/module-dhl/Model/Carrier.php(1025): Magento\Shipping\Model\Carrier\AbstractCarrier->filterDebugData('<ti...')
#3 /vendor/magento/module-dhl/Model/Carrier.php(1120): Magento\Dhl\Model\Carrier->processQuotesResponses(Array)
#4 /vendor/magento/framework/Async/CallbackDeferred.php(99): Magento\Dhl\Model\Carrier->Magento\Dhl\Model{closure}()
#5 /generated/code/Magento/Shipping/Model/Rate/Result/ProxyDeferred.php(61): Magento\Framework\Async\CallbackDeferred->get()
#6 /generated/code/Magento/Shipping/Model/Rate/Result/ProxyDeferred.php(92): Magento\Shipping\Model\Rate\Result\ProxyDeferred->wait()
#7 /generated/code/Magento/Shipping/Model/Rate/Result/ProxyDeferred.php(93): Magento\Shipping\Model\Rate\Result\ProxyDeferred->getError()
#8 /vendor/magento/module-shipping/Model/Rate/CarrierResult.php(41): Magento\Shipping\Model\Rate\Result\ProxyDeferred->getError()
#9 /vendor/magento/module-quote/Model/Quote/Address.php(1081): Magento\Shipping\Model\Rate\CarrierResult->getAllRates()
#10 /vendor/magento/module-quote/Model/Quote/Address.php(1004): Magento\Quote\Model\Quote\Address->requestShippingRates()
#11 /vendor/magento/module-quote/Model/Quote/Address/Total/Shipping.php(83): Magento\Quote\Model\Quote\Address->collectShippingRates()
#12 /vendor/magento/module-quote/Model/Quote/TotalsCollector.php(261): Magento\Quote\Model\Quote\Address\Total\Shipping->collect(Object(Magento\Quote\Model\Quote\Interceptor), Object(Magento\Quote\Model\ShippingAssignment), Object(Magento\Quote\Model\Quote\Address\Total))
#13 /vendor/magento/module-quote/Model/ShippingMethodManagement.php(336): Magento\Quote\Model\Quote\TotalsCollector->collectAddressTotals(Object(Magento\Quote\Model\Quote\Interceptor), Object(Magento\Quote\Model\Quote\Address\Interceptor))
#14 /vendor/magento/module-quote/Model/ShippingMethodManagement.php(269): Magento\Quote\Model\ShippingMethodManagement->getShippingMethods(Object(Magento\Quote\Model\Quote\Interceptor), Object(Magento\Quote\Model\Quote\Address\Interceptor))
#15 /vendor/magento/framework/Interception/Interceptor.php(58): Magento\Quote\Model\ShippingMethodManagement->estimateByExtendedAddress(123335, Object(Magento\Quote\Model\Quote\Address\Interceptor))
#16 /vendor/magento/framework/Interception/Interceptor.php(138): Magento\Quote\Model\ShippingMethodManagement\Interceptor->___callParent('estimateByExten...', Array)
#17 /vendor/magento/framework/Interception/Interceptor.php(153): Magento\Quote\Model\ShippingMethodManagement\Interceptor->Magento\Framework\Interception{closure}(123335, Object(Magento\Quote\Model\Quote\Address\Interceptor))
#18 /generated/code/Magento/Quote/Model/ShippingMethodManagement/Interceptor.php(32): Magento\Quote\Model\ShippingMethodManagement\Interceptor->___callPlugins('estimateByExten...', Array, Array)
#19 /vendor/magento/module-quote/Model/GuestCart/GuestShippingMethodManagement.php(103): Magento\Quote\Model\ShippingMethodManagement\Interceptor->estimateByExtendedAddress(123335, Object(Magento\Quote\Model\Quote\Address\Interceptor))
#20 [internal function]: Magento\Quote\Model\GuestCart\GuestShippingMethodManagement->estimateByExtendedAddress('g74NmixUrhBqxsj...', Object(Magento\Quote\Model\Quote\Address\Interceptor))
#21 /vendor/magento/module-webapi/Controller/Rest/SynchronousRequestProcessor.php(95): call_user_func_array(Array, Array)
#22 /vendor/magento/module-webapi/Controller/Rest.php(202): Magento\Webapi\Controller\Rest\SynchronousRequestProcessor->process(Object(Magento\Framework\Webapi\Rest\Request\Proxy))
#23 /vendor/magento/framework/Interception/Interceptor.php(58): Magento\Webapi\Controller\Rest->dispatch(Object(Magento\Framework\App\Request\Http))
#24 /vendor/magento/framework/Interception/Interceptor.php(138): Magento\Webapi\Controller\Rest\Interceptor->___callParent('dispatch', Array)
#25 /vendor/magento/framework/Interception/Interceptor.php(153): Magento\Webapi\Controller\Rest\Interceptor->Magento\Framework\Interception{closure}(Object(Magento\Framework\App\Request\Http))
#26 /generated/code/Magento/Webapi/Controller/Rest/Interceptor.php(23): Magento\Webapi\Controller\Rest\Interceptor->___callPlugins('dispatch', Array, Array)
#27 /vendor/magento/framework/App/Http.php(116): Magento\Webapi\Controller\Rest\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))
#28 /generated/code/Magento/Framework/App/Http/Interceptor.php(23): Magento\Framework\App\Http->launch()
#29 /vendor/magento/framework/App/Bootstrap.php(264): Magento\Framework\App\Http\Interceptor->launch()
#30 /pub/index.php(30): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http\Interceptor))
#31 {main}

Next Exception: String could not be parsed as XML in /vendor/magento/module-shipping/Model/Carrier/AbstractCarrier.php:673
Stack trace:
#0 /vendor/magento/module-shipping/Model/Carrier/AbstractCarrier.php(673): SimpleXMLElement->__construct('<ti...')
#1 /vendor/magento/module-dhl/Model/Carrier.php(1025): Magento\Shipping\Model\Carrier\AbstractCarrier->filterDebugData('<ti...')
#2 /vendor/magento/module-dhl/Model/Carrier.php(1120): Magento\Dhl\Model\Carrier->processQuotesResponses(Array)
#3 /vendor/magento/framework/Async/CallbackDeferred.php(99): Magento\Dhl\Model\Carrier->Magento\Dhl\Model{closure}()
#4 /generated/code/Magento/Shipping/Model/Rate/Result/ProxyDeferred.php(61): Magento\Framework\Async\CallbackDeferred->get()
#5 /generated/code/Magento/Shipping/Model/Rate/Result/ProxyDeferred.php(92): Magento\Shipping\Model\Rate\Result\ProxyDeferred->wait()
#6 /generated/code/Magento/Shipping/Model/Rate/Result/ProxyDeferred.php(93): Magento\Shipping\Model\Rate\Result\ProxyDeferred->getError()
#7 /vendor/magento/module-shipping/Model/Rate/CarrierResult.php(41): Magento\Shipping\Model\Rate\Result\ProxyDeferred->getError()
#8 /vendor/magento/module-quote/Model/Quote/Address.php(1081): Magento\Shipping\Model\Rate\CarrierResult->getAllRates()
#9 /vendor/magento/module-quote/Model/Quote/Address.php(1004): Magento\Quote\Model\Quote\Address->requestShippingRates()
#10 /vendor/magento/module-quote/Model/Quote/Address/Total/Shipping.php(83): Magento\Quote\Model\Quote\Address->collectShippingRates()
#11 /vendor/magento/module-quote/Model/Quote/TotalsCollector.php(261): Magento\Quote\Model\Quote\Address\Total\Shipping->collect(Object(Magento\Quote\Model\Quote\Interceptor), Object(Magento\Quote\Model\ShippingAssignment), Object(Magento\Quote\Model\Quote\Address\Total))
#12 /vendor/magento/module-quote/Model/ShippingMethodManagement.php(336): Magento\Quote\Model\Quote\TotalsCollector->collectAddressTotals(Object(Magento\Quote\Model\Quote\Interceptor), Object(Magento\Quote\Model\Quote\Address\Interceptor))
#13 /vendor/magento/module-quote/Model/ShippingMethodManagement.php(269): Magento\Quote\Model\ShippingMethodManagement->getShippingMethods(Object(Magento\Quote\Model\Quote\Interceptor), Object(Magento\Quote\Model\Quote\Address\Interceptor))
#14 /vendor/magento/framework/Interception/Interceptor.php(58): Magento\Quote\Model\ShippingMethodManagement->estimateByExtendedAddress(123335, Object(Magento\Quote\Model\Quote\Address\Interceptor))
#15 /vendor/magento/framework/Interception/Interceptor.php(138): Magento\Quote\Model\ShippingMethodManagement\Interceptor->___callParent('estimateByExten...', Array)
#16 /vendor/magento/framework/Interception/Interceptor.php(153): Magento\Quote\Model\ShippingMethodManagement\Interceptor->Magento\Framework\Interception{closure}(123335, Object(Magento\Quote\Model\Quote\Address\Interceptor))
#17 /generated/code/Magento/Quote/Model/ShippingMethodManagement/Interceptor.php(32): Magento\Quote\Model\ShippingMethodManagement\Interceptor->___callPlugins('estimateByExten...', Array, Array)
#18 /vendor/magento/module-quote/Model/GuestCart/GuestShippingMethodManagement.php(103): Magento\Quote\Model\ShippingMethodManagement\Interceptor->estimateByExtendedAddress(123335, Object(Magento\Quote\Model\Quote\Address\Interceptor))
#19 [internal function]: Magento\Quote\Model\GuestCart\GuestShippingMethodManagement->estimateByExtendedAddress('g74NmixUrhBqxsj...', Object(Magento\Quote\Model\Quote\Address\Interceptor))
#20 /vendor/magento/module-webapi/Controller/Rest/SynchronousRequestProcessor.php(95): call_user_func_array(Array, Array)
#21 /vendor/magento/module-webapi/Controller/Rest.php(202): Magento\Webapi\Controller\Rest\SynchronousRequestProcessor->process(Object(Magento\Framework\Webapi\Rest\Request\Proxy))
#22 /vendor/magento/framework/Interception/Interceptor.php(58): Magento\Webapi\Controller\Rest->dispatch(Object(Magento\Framework\App\Request\Http))
#23 /vendor/magento/framework/Interception/Interceptor.php(138): Magento\Webapi\Controller\Rest\Interceptor->___callParent('dispatch', Array)
#24 /vendor/magento/framework/Interception/Interceptor.php(153): Magento\Webapi\Controller\Rest\Interceptor->Magento\Framework\Interception{closure}(Object(Magento\Framework\App\Request\Http))
#25 /generated/code/Magento/Webapi/Controller/Rest/Interceptor.php(23): Magento\Webapi\Controller\Rest\Interceptor->___callPlugins('dispatch', Array, Array)
#26 /vendor/magento/framework/App/Http.php(116): Magento\Webapi\Controller\Rest\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))
#27 /generated/code/Magento/Framework/App/Http/Interceptor.php(23): Magento\Framework\App\Http->launch()
#28 /vendor/magento/framework/App/Bootstrap.php(264): Magento\Framework\App\Http\Interceptor->launch()
#29 /pub/index.php(30): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http\Interceptor))
#30 {main} [] []
`

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @dandrikop. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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[engcom-Bravo]

Hi @dandrikop,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

• Add an item to the shopping cart.
• At the shopping cart page (/checkout/cart/) get a shipping quotation by providing the destination country, city and ZIP code.

The customer getting a shipping quotation based on the available services for the destination country, city and ZIP code.

NOTE: There is no error logged in both the /var/log/system.log and /var/log/shipping.log files.

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[dandrikop]

Hello,

As mentioned in the initial message of this thread, the issue appears at Magento 2.4.6-p1. It may not appear in older versions. For example, when I was on 2.4.3-p1, this problem was not occurred.

Regards,
Dimitris

[engcom-Bravo]

Hi @dandrikop,

Thanks for your update.

it is recommended to verify the issue on Magento 2.4-develop instance as it is an upcoming 2.4.x release and have latest code base.

Kindly recheck the issue on Magento 2.4-develop instance and check if any 3rd party extensions / modules enabled is causing this issue.

Thanks.

[engcom-Bravo]

Hi @dandrikop,

We have noticed that this issue has not been updated since long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.