At ITS we digitize a lot of media and generating streaming tickets can be a hassle. This integration will check the Digitization Group in Desk to see if there is any media that has been digitized, but not yet been resolved. It will make a call to the Rohan-Search server to generate a streaming ticket and send an email to the faculty member who requested the movie.
This app looks for a group called Digitization with a filter setup that has all the cases that belong to the Digitization group.
A custom filed, called streaming_url is also used to track the public url of the file that has been digitized for them.
Params are loaded from an environment variable named Params, the contents of which should look something like this:
{
"Desk.com": {
"site_name": "yoursite",
"auth_method": "password",
"username": "john@example.com",
"password": "this password",
"client_key": "keys",
"client_secret": "ReallyLongKey",
"resource_owner_key": "AlsoAKey",
"resource_owner_secret": "AlsoAReallyLongKey"
},
"Rohan_Search": {
"url": "https://my-app.herokuapp.com/"
}
}