Email Intent Classifier

A NLP program that predicts the intent of a customer query email.

(Datasets not put up due to privacy reasons. Email if needed)

An incoming email can have one of the folllowing 6 intents

• Sales/Promotion
• Product Specifications
• Product Availability
• Product Comparison
• Shipping
• Omnichannel

The program trains on a training dataset and then predicts the intents for the testing dataset. CV accuracy obtained on the training dataset by splitting in ratio 80 : 20 using the CountVectorizer algorithm is obtained as 91.875 %.