Best practices in government digital transformation
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Best practices in government digital transformation

An 18F research team investigated what makes modern digital practices “stick” within a government entity, beyond a single innovation project.

Why this question?

People at every level of government are working to improve how they use modern tools and methods to empower workers, connect with constituents, save money, and provide demonstrably better services. Despite these efforts, very few agencies are sustaining strong digital work more broadly.

Correspondingly, there are many resources on how to do innovative digital projects well, but few outline how to sustain modern practices beyond an initial project or prototype. In the course of working with partner agencies, 18F has identified the need for such resources.

Key documents


  • Alex Pandel, engagement lead
  • Cyd Harrell, research lead
  • Nicole Fenton, content designer and researcher
  • Nikki Zeichner, industry and policy researcher


As a work of the federal government, this project is in the public domain within the United States, and copyright and related rights in the work worldwide are waived through the CC0 1.0 Universal public domain dedication.

We aren’t currently accepting contributions to this repo because of time/budget limits on the project, but please feel free to reuse the material however you want.