[Connect to Mobile functionality doesn't work]

[Sherie15]

Issue Category

Other

What happened?

The user issue
Connect to Mobile functionality doesn't work.. I installed Safe on MacOS, v3.22.1, clicked Connect Wallet, then I scanned QR (Connect to Mobile) using my Safe on mobile (Settings>Connect to Web)

Results, it is stuck on "Connection requested window" and only Reject is active on the bottom, Confirm inactive. Then error showed: "Failed to connect. Connection timeout. Please reload web app"

Also, the user is experiencing an issue with _"Connect a Wallet" via WalletConnect then scan from Trust Wallet, doesn't work. Tested on two different pairs of Macbook Pro + iPhone

PC and OS: Macbook Pro - MacOS Ventura the latest update
Safe Desktop app version: 3.22.1
Mobile iOS version: iOS 16.1.1
Safe Mobile app version: 3.18.1

https://gnosis-safe.io/app/matic:0xaad8DAFcF6F5fd15d2c7097Ea38dcA1995D88d90/home

The users also asked
Can you please clarify whether such issues considered as a bugs and can be applied via Bug Bounty?
https://docs.gnosis-safe.io/introduction/security/bug-bounty-program
Or Safe UI issues are not subject to Bug Bounty?

Date and time this happened or you first noticed this issue

28/11/2022 7:20:04 PM

Network

Polygon

Safe Address

0xaad8DAFcF6F5fd15d2c7097Ea38dcA1995D88d90

Token Address

No response

Token Type

No response

Transactions

No response

Code of Conduct

• I agree to follow this project's Code of Conduct

[TanyaEfremova]

Hi @Sherie15, could you try to reload the Web App page please and tell whether it solves the issue?

[oceanemil]

Hi @Sherie15, could you try to reload the Web App page please and tell whether it solves the issue?

Hi Tanya, it is not a web app, it is a Desktop app for Mac OS v3.22.1 (the last one)
We've tested this on 3 different Macbook Pro with the latest macOS installed (Ventura) and the latest Safe Desktop App installed (v3.22.1) and the latest mobile app installed (v3.18.1) from 3 different iPhones (iOS v16.1.1 the latest)

[usame-algan]

Hi @oceanemil, I can confirm that it doesn't work on the desktop app for Mac OS v3.22.1. We might release another version for the desktop app that includes a fix but no timeline given yet. We stopped active development for safe-react (which the desktop app is based on) with the release of web-core. In the meantime I suggest to use either of the web apps for full functionality.

[JagoFigueroa]

Hi again! This was fixed on v3.33.2 of the desktop app released last week 😄