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A robust and user-friendly help desk solution for businesses and organizations.

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README.md

Trellis Desk

What is Trellis Desk?

Trellis Desk is a powerful and robust help desk solution for your business. Improve your company's service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to handle customer support more efficiently. Plus, it's completely free – you'll never have to pay any license fees to use Trellis Desk.

Status

Trellis Desk 2.0 is under heavy development and not recommended for a production environment. With the help of user contributions and the support of the community, we hope to have a stable, documented release by the end of 2011.

Requirements

  • PHP 5.3
  • MySQL 4.1
  • GD2 + FreeType (for some CAPTCHA support)

Installation

Trellis Desk 2.0 is in an early development stage. We strongly recommend against using Trellis Desk 2.0 in a production environment. To install, simply upload all files to your web server, point your browser to the install directory, and follow the on-screen instructions.

Why Open Source?

Trellis Desk has traditionally been developed in our spare time, which makes it rather difficult to release new versions on a reliable schedule. Our customers have been clamoring for more frequent updates or the ability to merge their own fixes and additions into the codebase. We are open-sourcing this product because we want to see it continue to grow and thrive with the help of the community, rather than be hampered by limited resources.

Plan

Let's get the ACP (backend) as closed to finished as possible before working on the frontend. We're almost there!

The frontend needs a good amount of work. It's using a lot of old code from Trellis Desk 1.0. Let's not worry about looks right now. Focus on functionality. We'll skin it up all nice and pretty later.

Notable ACP To-Dos

Notable Frontend To-Dos

  • User registration

Of course, head on over to the issue tracker for more.

Contributing

Everyone is invited to contribute their own bug fixes and feature additions. GitHub pull requests are preferred, but if you want to attach a diff to a ticket or link us to your branch, that's cool too.

Find a bug in Trellis Desk? Please submit a new issue on GitHub.

Or maybe you're in the mood to hunt some bugs yourself? Hit up the GitHub issue tracker!

In all honesty, many will find the Trellis Desk 2.0 code unorganized. Many of the code originates from over two years ago before I (DJ Tarazona) had a deep understanding of Object-Oriented Programming. Each time I contribute to Trellis Desk, I have a desire to reorganize the code into an MVC architecture. At this time, I feel that task may be better suited for (dare I say?) Trellis Desk 3. However if anyone wants to take a whack at it -- be my guest!

I Need Help!

Don't hesitate to check out our support forums.

Questions and Comments

Feel free to check out our website or forums.

License

Trellis Desk is free software: you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later version.

Trellis Desk is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

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