AdGuard in the full-tunnel mode (with VPN icon) interferes with FaceTime

[Eugene-Savenko]

Works in other modes, similar bug: #501

Steps to reproduce

1. Go to AdGuard > Advanced and set the full-tunnel mode with VPN
2. Go to FaceTime and call someone
3. You'll get the error message while on another person's end it'll stuck in "connecting"

Expected behavior

Users are able to make calls on FaceTime

Actual behavior

The can't, see the screenshots below

Screenshot:

Your environment

• Device model and storage size: SE 16Gb
• Operating system and version: 11.3.1
• Browser (e.g. Safari) n/a

[ghost]

From what is visible in your screenshot, this is in essence resembled the issue people have been experiencing using either of the two full tunnel modes while on a cellular connection. I see that you’ve already stated that it does function while using the other two tunnel modes. I do have a question, however. After making a successful Face Time call in the other two tunnel modes, do your DNS logs reveal any peculiarities? Thank-you.

[zebrum]

@Eugene-Savenko by design.
users need to use the second full-tunnel without the icon unstable mode.

[bigdargon]

@IvanIin @ameshkov why is this not fixed?

[ghost]

@bigdargon , I realize you’ve directed your question to Andrey & Ivanlin; however, here’s the answer that Marie has already given:

by design.
users need to use the second full-tunnel without the icon unstable mode.

There is also a Wontfix label applied to the (non)issue.
I hope this helps in your understanding.