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What work item type are you updating when this occurs? As unnecessary as it may sound (and of course without revealing any sensitive information), what does the email look like that is coming in look like? It contains a [IRxxxxxx] or [SRxxxxxx] style subject? Any special keywords in the body that this is possibly picking up? Off the top of my head, I know updating a Closed Incident with the [reactivate] keyword will trigger a new Incident. It may be related to this somehow? If you could fill me in a bit more so I can attempt to repro I gladly will. My plan is to breakpoint the Update-WorkItem function and see how this may be getting caught inside of there, |
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Actually, I think I may have it working. I changed the regex towards the end of the script where you parse each message. I took out the beginning and ending bracket matches. It now looks like this.
Is it the case that it was matching in the subject line but not when it looked up the incident? |
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Interesting as the regex you mention is what I originally had in an early draft of this. However I eventually discovered that: "[I][R][0-9]+" "[[I][R][0-9]+]" However I'm certainly into your line of thinking that the subject got matched, but not the lookup. I'll test and get back to you. |
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Sure enough, the update procedures send off the work item id with brackets instead of dropping them. As such, I've updated the Get-WorkItem function and the Update-WorkItem function calls respectively. A sincere thanks. |
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After testing I was able to reproduce the issue and see to its resolution. As such I've marked this issue as Closed. If this is in error, please reply to this thread and I'll investigate further. Thanks again for reporting this! |
AdhocAdam
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* codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Closing curly bracket must not be preceded by a blank line * codefactor, multiple line breaks and semicolon
AdhocAdam
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AdhocAdam
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* Code Factor, style and formatting. Pass #1 (#390) * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Closing curly bracket must not be preceded by a blank line * codefactor, multiple line breaks and semicolon * Revert "Code Factor, style and formatting. Pass 1 (#390)" (#392) This reverts commit 78dd38e. * Code Factor, style and formatting. Pass 2 (#393) * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Documentation header line must not be followed by a blank line. Opening/Closing curly bracket must not be followed/preceded by a blank line * codefactor, blank lines Closing curly bracket must not be preceded by a blank line * codefactor, multiple line breaks and semicolon * Code Factor, style and formatting. Pass 3 (#394) * codefactor, blank lines Closing curly bracket must not be preceded by a blank line. * codefactor, multiple blank lines The code must not contain multiple blank lines in a row * codefactor, blank lines (#395) An opening curly bracket must not be followed by a blank line * PSScriptAnalyzer, use singular nouns (#399) * PSScriptAnalyzer, use singular nouns To comply with best practices, functions should use singular nouns * action trigger, remove linebreak removing a line break so as to trigger github actions within a pull request * multiple keywords (#400) * icon, multiple keywords adding icon for multiple keywords feature * feature, multiple keywords readme update for multiple keywords feature * XAML, comma seperated keywords modifies the regular expression on the text boxes for keywords so they can accept a single word or a series of words separated by a comma * XAML, verbiage and UI resize updating the XAML so the text boxes stretch as the Settings UI is resized. Also small verbiage changes in the header. * feature, multiple keyword pwsh support This change modifies the initial retrieval of keywords from the management pack so as handle a one or many keyword scenario PER keyword. The result of this is the current keyword variables are made regular expression friendly featuring a self-contained logical OR operation. e.g. \[(yes|approved|affirmative|roger)\] or in the case of a single word \[(yes)\]. In doing so, all subsequent actions taken against work items are preserved/reverse compatible while offering expanded functionality. * XAML, from keyword The "from" keyword is the only keyword whose exact substring position matters as it is used to identify the end of an email via the IndexOf() method. As such, it should not support multiple keyword instances. * unused variables (#404) The $userClass and $sysUserHasPrefRelClass variables are declared, but never used anywhere within the connector. Rather than delete them entirely, they have been commented out. * variable scope, isMember (#405) Upon some investigation of the function, it looks like PSScriptAnalyzer has an issue with the scope of $isMember. In order to fix this, an opportunity was presented that removes the initial $false declaration of $isMember, removes the foreach loop that checks each user of the group with the user coming into the function, and instead replaces it with a pipeline/where-object style operation. This also resulted in moving the logic for verifying if the group member is of type User. * alias, missing parameter (#406) While $alias is declared within Set-SCSMTemplate, it's only ever used in Update-SCSMPropertyCollection. As a result, alias has been introduced as a parameter to Update-SCSMPropertyCollection so as to properly receive the declared alias from Set-SCSMTemplate and resolve the error PSScriptAnalyzer is citing wherein $alias is declared but never used. * usage, isVerifiedSig (#407) * usage, isVerifiedSig isVerifiedSig is indirectly used because the operation to the right hand side of the = operator is actually performing the decryption and updating $decryptedBody. The result of isVerifiedSig is actually an array of digital signatures. * logic and whitespace removing whitespace caught by PSScriptAnalyzer on PR and adding logic to respect logging levels * scope modifier, using: (#408) * appname, using: Addressing issue per PSScriptAnalyzer wherein a variable passed into Invoke-Command's scriptblock should make use of the using: scope modifier * unhealthySCOMApp, using: Addressing issue per PSScriptAnalyzer wherein a variable passed into Invoke-Command's scriptblock should make use of the using: scope modifier * using: context PSScriptAnalyzer is still throwing an issue about the using: context for the unhealthy app. Breaking out the name into its own variable. * extra ) removing the closing ) from the previous commit * incorrect variable (#409) since standardizing the message format via PSCustomObjects, this function should be using $message.From instead of $message.From.Address * Attachments, Update-WorkItem $parentworkitem does not exist in the default workitemtype switch * Get-SCSMUserByEmailAddress cannot find mail addresses with a dash (#403) * Update smletsExchangeConnector.ps1 If mail address contains a dash, the address won't be found in SCSM * Wrong parameter data when calling Add-FileToSCSMObject parentworkitem is never set for the default switch * Revert "Wrong parameter data when calling Add-FileToSCSMObject" This reverts commit 48c1252. * description for IPM.Note.SMIME.MultipartSigned (#413) Description is missing the word "signed" * Single Instance Pickers (#412) * get instance vs. textbox update instead of retrieving the GUID of the chosen SCOM group from the Settings MP and then updating a text/label with the chosen name. The ConsoleContextHelper correctly updates and manages the Single Instance Picker control on the SCOMIntegrationForm.xaml * remove label, format single instance picker AdminSettingsWizardData now manages the SingleInstancePicker control. The label is no longer required. * instance picker update updating SCSM Announcement Group per previous commit on use of single instance picker and the SCOM Group picker * remove DisplayName label SingleInstancePicker now correctly updates per AdminSettingsWizardData * single instance picker updating announcement group logic for single instance picker * Update Contributors (#414) * contributor list updating the list of contributors per pull requests #403 and #410 * contributor list updating the list of contributors seen in the Settings UI per pull requests #403 and #410 * Settings UI forms and icons (#417) * logging icon and line breaks Adding line breaks for the logging options and the Event Log icon * template icon instead of the smlets exchange connector icon it should be the SCSM Template icon * icons, event log and template adding icons for updated Logging and Template forms * build icons include the icons in the build so they are included into the Settings UI dll so they can be referenced in the XAML forms * move smlets import further up (#422) it seems in certain configurations, SMLets isn't loaded soon enough in the connector's overall execution. As a result this prevents the script from successfully running. * Total runtime logging (#423) Previously if there were no messages to processes, the event order would be (at a minimum) 0 = connected to exchange and then 5 = filtering mailbox. There was no indication that there were 0/no messages to process and/or that 5 was the "last" event one would see for a run of the connector. As such, the logging could be misinterpreted as the connector not successfully completing a run. This change removes that uncertainty as the event is now logged regardless of the number of messages to process as well as introducing event 6 which shows the total runtime of the connector for a given number of messages. Now the minimum logging order is 0, 5, 2, 6 which is more representative of a start, connect, process and finish of the connector. * Extended OAuth logging (#424) * Update smletsExchangeConnector.ps1 If mail address contains a dash, the address won't be found in SCSM * Wrong parameter data when calling Add-FileToSCSMObject parentworkitem is never set for the default switch * Revert "Wrong parameter data when calling Add-FileToSCSMObject" This reverts commit 48c1252. * Added logging for OAuth * event numbering updating event log numbering Co-authored-by: Adam <adhocadam@protonmail.com> * Add DisplayName to new workitems (#425) * Update smletsExchangeConnector.ps1 If mail address contains a dash, the address won't be found in SCSM * Wrong parameter data when calling Add-FileToSCSMObject parentworkitem is never set for the default switch * Revert "Wrong parameter data when calling Add-FileToSCSMObject" This reverts commit 48c1252. * Added logging for OAuth * Add displayname to new workitems as in the console * different separator character When an Incident is created, it uses a - instead of a : to build the DisplayName property * character spacing closer inspection of creating Work Items in the console show there is a difference in spacing for the DisplayName on Problem and Change Requests Co-authored-by: Adam <adhocadam@protonmail.com> * inline notes (#426) updating notes on the inline powershell * regex test (#427) correcting per #420 * updating inline notes prepping inline notes for final release * re-arrange start time variable rather than place the startTime variable at the first line, its now moved right before PowerShell actually starts executing/is loaded into memory. This preserves the initial comment block. Co-authored-by: Alexander Axberg <alexander.axberg@gmail.com>
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I'm not sure if I have misconfigured something, but when I reply to a ticket, your script creates a new IR. I've disabled my workflows so that is out of the mix. Any thoughts?
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