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The “Online Campus Management System” software is an independent application. It is a self-contained complain. The system interfaces, user interfaces and hardware interfaces related with this software are defined as follows.
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Presentation Click to see the presentation The “Online Complaint Management System” software is an independent application, for digital storage and management of complaints implemented uising Flutter and Firebase
In this fast-moving world with intensive coursework, students find very less time to share their problems to overcome with this problem E-ASComplaints is here it is a system designed to handle complaints, suggestions, and feedback from university, Notices, Events. students and faculty. It allows individuals to submit their complaints online, using a unique complaint ID, which is then forwarded to the relevant department for resolution. The complaint ID is used to track the progress of the complaint and ensure that it is properly addressed and resolved. A few resources to get you started if this is your first Flutter project:
All students and faculty members have access to view the complaints that have been registered in the system, allowing them to stay informed about the issues that are being addressed on campus. The department responsible for handling a particular complaint can communicate with the student or faculty member via email, using the system's built-in messaging feature. This allows for efficient and effective communication, ensuring that all parties are kept up-to-date on the status of the complaint.
Overall, the E-ASComplaint box aims to provide a convenient and easy-to-use platform for students and faculty to voice their concerns and have them addressed in a timely and effective manner and recive importent event notfications and notices from admins.
ER-Diagram
Academic Perspective The “Online Complaint Management System” software is an independent application. It is a self-contained complain. The system interfaces, user interfaces and hardware interfaces related with this software are defined as follows.
System Interfaces
The student systems should be able to share the data available in the data base through the network connection.
User Interfaces
The screen formats and menu structure should be in such a way that even have students will find it easy to use.
Resolving student problems : The aim of this objective is to address any issues or problems that students may be experiencing, and to find ways to resolve those problems in a timely and effective manner. This could include problems related to academic matters, such as coursework or exams, or non-academic issues, such as housing or financial concerns.
Identifying areas for improvement : This objective involves identifying areas where the academic or administrative operations of the university could be improved upon. This could involve analyzing data and feedback from students, faculty, and other team of DSEU management to identify patterns or trends, and then developing strategies to address those issue.
Balanced relationship among faculty and students : This objective aims to promote a positive and productive relationship between faculty and students, ensuring that both groups feel respected and valued. This could involve initiatives such as providing training or support for faculty to improve their teaching and mentorship skills, or creating opportunities for students to give feedback and have a say in decision-making processes.
Written Response : This objective involves providing a written response to any complaints or issues raised through the e-complaint box system. This could include acknowledging the complaint, outlining the steps that will be taken to address the issue, and providing updates on the progress of the resolution proces
Handle complaints quickly and effectively : This objective aims to ensure that complaints are addressed in a timely manner, and that appropriate action is taken to resolve the issue. This could involve setting targets or benchmarks for response times, or implementing processes to ensure that complaints are escalated to the appropriate parties if they are not being addressed promptly.
Keep the complainant informed and involved : This objective involves keeping the concern person who raised the complaint informed about the progress of the resolution process, and involving them in any decisions or actions that are taken. This could involve providing regular updates, seeking feedback or input from the complainant, or involving them in any relevant meetings or discussions. Overall, the aim of this objective is to ensure that the complainant feels heard and valued, and that their concerns are being taken seriously.
The result of implementing an e-complaint box system should be increased efficiency and improved satisfaction for students and faculty. However, it is important for organizations to consider potential technical issues and privacy concerns, and to ensure compliance with relevant legal and regulatory frameworks. Further research is needed to identify best practices for implementing and using e-complaint boxes effectively.
Conclusion : The testing of the mobile application on different platforms was successful, and the app is now ready for showing to faculty. The major changes made to merge the two apps into a single application did not cause any major issues, and the app performed well on all devices. We would like to thank the faculty for their suggestion to merge the apps, which has resulted in a more streamlined and user-friendly experience for users.
Enhanced functionality: The E-ASComplaint system could be expanded to include additional features, such as ability to submit anonymous complaints.
Improved integration: The E-ASComplaint box system could be integrated with other university systems, such as student records or course management systems, to provide a more comprehensive view of student concerns.