Cloud WS exception (error 406) #1011

hanskiepl · 2022-10-22T13:33:19Z

i have got latest version of your pllugin
Generally it works but i dont know why it ocasionally stops working on every single day.
eWelink app works fine when homeasistatnt stops reading data.

Logger: custom_components.sonoff.core.ewelink.cloud
Source: custom_components/sonoff/core/ewelink/cloud.py:318
Integration: Sonoff (documentation, issues)
First occurred: 14:28:49 (5 occurrences)
Last logged: 14:50:07

Cloud WS exception
Traceback (most recent call last):
  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect
    raise Exception(resp)
Exception: {'error': 406, 'apikey': 'xxxxxxxxxxxxxxxxxx', 'sequence': '166600000029875', 'actionName': 'userOnline'}

Issues link looks like below 


2022-10-24 00:40:13 [D] 100168ba28 <= Cloud3 | {'power': '46.21', 'voltage': '228.75', 'current': '0.26'} | None
2022-10-24 00:41:03 [E] Cloud WS exception|  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect|    raise Exception(resp)|Exception: {'error': 406, 'apikey': '3c104dcf-90690000000-3180fb1f80ef', 'sequence': '1666564863386', 'actionName': 'userOnline'}|
2022-10-24 00:41:03 [D] CLOUD True => False
2022-10-24 00:41:03 [D] Cloud connection retrying in 15 seconds
2022-10-24 00:41:19 [E] Cloud WS exception|  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect|    raise Exception(resp)|Exception: {'error': 406, 'apikey': '3c104dcf-9069-⁰00000007-3180fb1f80ef', 'sequence': '1666564878993', 'actionName': 'userOnline'}|
2022-10-24 00:41:19 [D] CLOUD False => False
2022-10-24 00:41:19 [D] Cloud connection retrying in 60 seconds
2022-10-24 00:42:19 [E] Cloud WS exception|  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect|    raise Exception(resp)|Exception: {'error': 406, 'apikey': '3c104dcf-9069-0000000-3180fb1f80ef', 'sequence': '1666564939347', 'actionName': 'userOnline'}|
2022-10-24 00:42:19 [D] CLOUD False => False
2022-10-24 00:42:19 [D] Cloud connection retrying in 300 seconds
2022-10-24 00:47:19 [E] Cloud WS exception|  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect|    raise Exception(resp)|Exception: {'error': 406, 'apikey': '3c104dcf-9069-0000000-3180fb1f80ef', 'sequence': '1666565239961', 'actionName': 'userOnline'}|
2022-10-24 00:47:20 [D] CLOUD False => False
2022-10-24 00:47:20 [D] Cloud connection retrying in 900 seconds
2022-10-24 01:02:20 [E] Cloud WS exception|  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect|    raise Exception(resp)|Exception: {'error': 406, 'apikey': '3c104dcf-9069-00000000-3180fb1f80ef', 'sequence': '1666566140417', 'actionName': 'userOnline'}|
2022-10-24 01:02:20 [D] CLOUD False => False
2022-10-24 01:02:20 [D] Cloud connection retrying in 3600 seconds
2022-10-24 02:02:20 [E] Cloud WS exception|  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect|    raise Exception(resp)|Exception: {'error': 406, 'apikey': '3c104dcf-9069-00⁰000000-3180fb1f80ef', 'sequence': '1666569740881', 'actionName': 'userOnline'}|
2022-10-24 02:02:20 [D] CLOUD False => False
2022-10-24 02:02:20 [D] Cloud connection retrying in 3600 seconds
2022-10-24 03:02:21 [E] Cloud WS exception|  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect|    raise Exception(resp)|Exception: {'error': 406, 'apikey': '3c104dcf-9069-0000000-3180fb1f80ef', 'sequence': '1666573341784', 'actionName': 'userOnline'}|
2022-10-24 03:02:21 [D] CLOUD False => False
2022-10-24 03:02:21 [D] Cloud connection retrying in 3600 seconds

The text was updated successfully, but these errors were encountered:

yurtaevalex · 2022-11-01T07:15:15Z

ver. v3.3.1

Logger: custom_components.sonoff.core.ewelink.cloud
Source: custom_components/sonoff/core/ewelink/cloud.py:318
Integration: Sonoff ([documentation](https://github.com/AlexxIT/SonoffLAN), [issues](https://github.com/AlexxIT/SonoffLAN/issues))
First occurred: 30 октября 2022 г., 12:42:06 (51 occurrences)
Last logged: 12:06:11

Cloud WS exception
Traceback (most recent call last):
  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect
    raise Exception(resp)
Exception: {'error': 406, 'apikey': 'xxxxx', 'sequence': 'xxxxx', 'actionName': 'userOnline'}

AlexxIT · 2022-11-15T11:34:11Z

Is problem still actual?

yurtaevalex · 2022-11-15T11:38:27Z

Проблема еще актуальна?

Да

hanskiepl · 2022-11-15T17:21:41Z

Is problem still actual?

Yes, still the same problem. Sometime once sometime a few times daily :-(

phantomdez · 2022-11-27T23:16:39Z

I have this issue as well. I am unable to add new devices to home assistant it seems. Existing devices are working normally. The new device is working in the eWelink app but I cannot see it in Home assistant.

pauldanieltudor · 2022-11-30T18:06:52Z

I get the same error but in my case it is after some 2-3 days of working perfectly and if I restart HA it works fine again, the problem ony manifests on devices that are connected via cloud only (not in my home LAN) Any fix on this?

Cloud WS exception| File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect| raise Exception(resp)|Exception: {'error': 406, 'apikey':
'actionName': 'userOnline'

mjburton · 2022-12-12T19:36:20Z

I have the same issue after upgrading to the latest HA and 3.3.1, yet the debug log suggests it has found the one device I have:

    ],
    "level": "WARNING",
    "source": [
      "custom_components/sonoff/core/ewelink/cloud.py",
      192
    ],
    "timestamp": 1670769011.3212235,
    "exception": "Traceback (most recent call last):\n  File \"/config/custom_components/sonoff/__init__.py\", line 199, in internal_normal_setup\n    devices = await registry.cloud.get_devices(homes)\n  File \"/config/custom_components/sonoff/core/ewelink/cloud.py\", line 192, in get_devices\n    raise Exception(resp[\"msg\"])\nException: cannot found access token info\n",
    "count": 1,
    "first_occurred": 1670769011.3212235
  },
  {
    "name": "custom_components.sonoff.core.ewelink.cloud",
    "message": [
      "Cloud WS exception"
    ],
    "level": "ERROR",
    "source": [
      "custom_components/sonoff/core/ewelink/cloud.py",
      318
    ],
    "timestamp": 1670769387.9991748,
    "exception": "Traceback (most recent call last):\n  File \"/config/custom_components/sonoff/core/ewelink/cloud.py\", line 318, in connect\n    raise Exception(resp)\nException: {'error': 406, 'apikey': 'xxxxxxxxxxx', 'sequence': '1670769011661', 'actionName': 'userOnline'}\n",
    "count": 4,
    "first_occurred": 1670769011.688297
  }

fuzzybear62 · 2023-01-05T16:04:38Z

Same issue, version 3.3.1 HA 2023.1.0

This is the output log:

2023-01-05 16:17:00.639 ERROR (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud WS exception
Traceback (most recent call last):
  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect
    raise Exception(resp)
Exception: {'error': 406, 'apikey': 'XXXXXXXX', 'sequence': 'XXXXX', 'actionName': 'userOnline'}

mjburton · 2023-01-05T16:52:32Z

To resolve this I created another Sonoff account and shared the device with it. Looks to be an issue with being logged in two places (app on phone, Hass)

…

On Thu, 5 Jan 2023 at 16:04, Aldo Curinga ***@***.***> wrote: Same issue, version 3.3.1 HA 2023.1.0 This is the output log: 2023-01-05 16:17:00.639 ERROR (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud WS exception Traceback (most recent call last): File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 318, in connect raise Exception(resp) Exception: {'error': 406, 'apikey': 'XXXXXXXX', 'sequence': 'XXXXX', 'actionName': 'userOnline'} — Reply to this email directly, view it on GitHub <#1011 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABREFLAQB23XCA4EAN6JAXDWQ3WKBANCNFSM6AAAAAARL3GGDY> . You are receiving this because you commented.Message ID: ***@***.***>

fuzzybear62 · 2023-01-05T17:38:25Z

I'll try thank you

AlexxIT · 2023-03-31T10:58:25Z

This is authorization error from cloud. I don't know how to reproduce it. And don't know how to fix it.
Make sure you using latest integration version with latest version for cloud API

pauldanieltudor · 2023-09-26T01:14:25Z

It seems a year passed, many updates since then, problem persists: Cloud devices go permanently offline (unavailable) after 2-4 days, sometimes they work fine for 2-3 weeks, just had a record of almost a month, so it is indeed a rare occurance. Reloading the integration does not help, only HA restart fixes the issue but it does fix it every single time. I do get a cloud authentification error in logs but it does not help much:

Cloud WS exception| File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 323, in connect| raise Exception(resp)|Exception: {'error': 406, 'reason': 'Authentication Failed', 'apikey': 'sequence': '1695612246995', 'actionName': 'userOnline'}
CLOUD False => False

Devices in LAN never fail, only those outside of my LAN have this issue, they are actually in a subnet of my LAN but same thing: not in my LAN. Each time I find the offline in HA I check the ewelink app and there they are always working.

Not sure it helps but in older versions (2022-ish) reloading the integration used to work to fix this issue, sadly since oct 2022 (could be off by 6 months) reloading stopped helping and now requires HA restart.

pauldanieltudor · 2023-09-26T09:18:32Z

Also quick reload does not fix the issue either, anything (including updates to core or Supervisor) that involves HA restart will bring them right back up.

farmerkz · 2023-10-05T18:56:52Z

The same problem, I won’t tell you the exact time it appeared, but it seems that after the HAOS update a few days ago.

2023-10-06 00:40:37.825 ERROR (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud WS exception
Traceback (most recent call last):
  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 323, in connect
    raise Exception(resp)
Exception: {'error': 406, 'reason': 'Authentication Failed', 'apikey': 'xxxxxxxxxxxxxxxx', 'sequence': 'dddddddddd', 'actionName': 'userOnline'}

A quick reload does not solve the problem; after rebooting HAOS, the problem disappears for about a day.

eduardoit · 2023-11-10T14:14:39Z

I live day after day with the same problem. I have all the updates up to date.

This error originated from a custom integration.

Logger: custom_components.sonoff.core.ewelink.cloud
Source: custom_components/sonoff/core/ewelink/cloud.py:323
Integration: Sonoff (documentation, issues)
First occurred: 9 de noviembre de 2023, 23:59:09 (15 occurrences)
Last logged: 10:21:02

Cloud WS exception
Traceback (most recent call last):
  File "/config/custom_components/sonoff/core/ewelink/cloud.py", line 323, in connect
    raise Exception(resp)
Exception: {'error': 406, 'reason': 'Authentication Failed', 'apikey': 'xxxxxxxxxxxxx', 'sequence': 'xxxxxxxxxxxx', 'actionName': 'userOnline'}

I reload the integration and it works again for a couple of hours.

marinus61 · 2024-02-16T16:15:49Z

Hi AlexxIT, thks works now, appriciate the great work you done for this great integration

AlexxIT · 2024-02-16T18:29:44Z

I didn't do anything about this issue. As I said earlier, it's a cloud error.

marinus61 · 2024-02-16T18:32:13Z

Anyway happy that your great integration is working again. Thks for your swift "support", maybe you have magical skills :)

AlexxIT · 2024-04-09T14:41:25Z

PS. "Authentication Failed" can be if you logged in with same account from another place.

AlexxIT · 2024-04-17T16:27:36Z

https://github.com/AlexxIT/SonoffLAN/releases/tag/v3.7.0

AlexxIT added the question Further information is requested label Nov 15, 2022

AlexxIT added bug Something isn't working and removed question Further information is requested labels Nov 15, 2022

AlexxIT added this to the 3.4.0 milestone Nov 15, 2022

AlexxIT modified the milestones: 3.4.0, v3.4.1 Feb 5, 2023

AlexxIT removed this from the todo milestone Mar 31, 2023

AlexxIT changed the title ~~Cloud WS exception~~ Cloud WS exception (error 406) Feb 16, 2024

AlexxIT mentioned this issue Feb 16, 2024

SonoffLan error 406 #1346

Closed

tiagonmas mentioned this issue Mar 28, 2024

SONOFF devices all missing after HA 2024.3.1 upgrade #1365

Open

AlexxIT self-assigned this Apr 9, 2024

AlexxIT added this to the v3.7.0 milestone Apr 9, 2024

AlexxIT closed this as completed Apr 17, 2024

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Cloud WS exception (error 406) #1011

Cloud WS exception (error 406) #1011

hanskiepl commented Oct 22, 2022 •

edited by AlexxIT

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yurtaevalex commented Nov 1, 2022 •

edited by AlexxIT

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AlexxIT commented Nov 15, 2022

yurtaevalex commented Nov 15, 2022 •

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hanskiepl commented Nov 15, 2022

phantomdez commented Nov 27, 2022

pauldanieltudor commented Nov 30, 2022

mjburton commented Dec 12, 2022

fuzzybear62 commented Jan 5, 2023 •

edited by AlexxIT

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mjburton commented Jan 5, 2023 via email

fuzzybear62 commented Jan 5, 2023

AlexxIT commented Mar 31, 2023

pauldanieltudor commented Sep 26, 2023

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farmerkz commented Oct 5, 2023

eduardoit commented Nov 10, 2023 •

edited by AlexxIT

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marinus61 commented Feb 16, 2024

AlexxIT commented Feb 16, 2024

marinus61 commented Feb 16, 2024

AlexxIT commented Apr 9, 2024

AlexxIT commented Apr 17, 2024

Cloud WS exception (error 406) #1011

Cloud WS exception (error 406) #1011

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