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Support: send initial info on chat start #471

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merged 3 commits into from Mar 10, 2020
Merged

Support: send initial info on chat start #471

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fa1436d
feat(support): send initial info on chat start
adekbadek Mar 5, 2020
f37bc85
fix: better infinite loop prevention
adekbadek Mar 9, 2020
9b1792b
feat(chat): add link to FG in chat event
adekbadek Mar 9, 2020
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27 changes: 25 additions & 2 deletions assets/wizards/support/views/chat/index.js
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Expand Up @@ -27,9 +27,8 @@ class Chat extends Component {

closeHappychat = null;

componentDidMount() {
renderChat = () => {
const { WPCOM_ACCESS_TOKEN } = newspack_support_data;

if ( WPCOM_ACCESS_TOKEN ) {
this.closeHappychat = Happychat.open( {
nodeId: 'newspack-happychat',
Expand All @@ -43,6 +42,30 @@ class Chat extends Component {
defaultValues: {},
},
} );
}
};

componentDidMount() {
const { WPCOM_ACCESS_TOKEN } = newspack_support_data;
if ( WPCOM_ACCESS_TOKEN ) {
this.renderChat();

let didSendInitialInfo;
Happychat.on( 'availability', availability => {
if ( ! didSendInitialInfo && availability ) {
Happychat.sendUserInfo( {
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Suggested change
Happychat.sendUserInfo( {
didSendInitialInfo = true;
Happychat.sendUserInfo( {

This change will prevent an infinite loop without otherwise affecting the behavior.

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Fixed: f37bc85

site: {
ID: '0',
URL: `${ window.location.protocol }//${ window.location.hostname }`,
},
// just to bust the default 'gettingStarted'
howCanWeHelp: 'newspack',
} );

Happychat.sendEvent( __( '[ Newspack customer ]', 'newspack' ) );
didSendInitialInfo = true;
}
} );
} else {
this.setState( { hasToAuthenticate: true } );
}
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