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Can not log in to hosted account #3

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deweyhulsey opened this issue Sep 30, 2014 · 5 comments
Closed

Can not log in to hosted account #3

deweyhulsey opened this issue Sep 30, 2014 · 5 comments

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@deweyhulsey
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Running OS X 10.10 and Axosoft Stopwatch 1.1.1.
I enter my hosted OnTime url in teh API settings and try to log in, to receive this error:
Image of error message

I can sign in normally from the web interface.

@sunilpuranik
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I have the exact same issue

@BrettGAxosoft
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You may want to make sure that you're using https:// before the link. There is an issue with the redirect if not using https.

@deweyhulsey
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Thanks for the suggestion, Brett. I did try this, and still received the error.

@BrettGAxosoft
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The only other thing I could see that would get this error would be if the
API was not enabled in your account. You should be able to go to
Tools/System Options/API Settings and make sure to enable the API.

If the API is enabled, then there may be an issue retrieving the
Authorization Token from our store at store.axosoft.com or any other
axosoft.com address so you may want to make sure you can contact those
addresses from the machine as well.

Brett Goldman
*Training & Support | Axosoft *
http://www.axosoft.com/ https://www.facebook.com/Axosoft
https://twitter.com/axosoft https://www.linkedin.com/company/axosoft

On Tue, Dec 9, 2014 at 7:38 AM, deweyhulsey notifications@github.com
wrote:

Thanks for the suggestion, Brett. I did try this, and still received the
error.


Reply to this email directly or view it on GitHub
#3 (comment).

@luistheone
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I have the same problem (cant login) with macbook pro OSX 10.10.2
I have the API enable, i can work with the windows version in windows.
Thanks

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4 participants