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We have found a big bug introduced by Apple in iOS 15.1 when using Safari browser for ACS video calls that will impact you. I wanted to update you with this issue.
Issue Description
When joining an ACS calls or a joining a Teams meeting using ACS on iOS 15.1 on any browser with video turn on – this will cause Safari browser to crash.
Details
This is a known bug on iOS 15.1 Safari that was introduced with the release of iOS 15.1. We expect this issue to be fixed with the release if iOS 15.2. Currently the only known work around is to not turn off video when using ACS on iOS 15.1 Safari.
Versions
iOS 15.1 and any ACS Web SDK version
Mitigations
With version 1.3.1-beta.1 we were able to mitigate that issue, now users on iOS15.1 will be able to join calls with video on.
That fix surfaced two new issues with Safari and iOS 15.1:
Wrong video orientation on the receiver's end. Mitigation: Switch device orientation to horizontal.
Going to background will refresh your call. Mitigation: Stop video before going to background.
The text was updated successfully, but these errors were encountered:
Hi @fizampou.
We have exactly the same issue.
{ [WEB Azure.Communication.Common] Calling - Safari endless redirect loop to same groupId }
fizampou
changed the title
iOS 15.1 crash when starting video on group calls or Microsoft Teams meetings on web
iOS 15.1 issues when having video on group calls or Microsoft Teams meetings on web
Nov 17, 2021
Greetings,
We have found a big bug introduced by Apple in iOS 15.1 when using Safari browser for ACS video calls that will impact you. I wanted to update you with this issue.
Issue Description
When joining an ACS calls or a joining a Teams meeting using ACS on iOS 15.1 on any browser with video turn on – this will cause Safari browser to crash.
Details
This is a known bug on iOS 15.1 Safari that was introduced with the release of iOS 15.1. We expect this issue to be fixed with the release if iOS 15.2. Currently the only known work around is to not turn off video when using ACS on iOS 15.1 Safari.
Versions
iOS 15.1 and any ACS Web SDK version
Mitigations
With version 1.3.1-beta.1 we were able to mitigate that issue, now users on iOS15.1 will be able to join calls with video on.
That fix surfaced two new issues with Safari and iOS 15.1:
The text was updated successfully, but these errors were encountered: