Soundswitch crash at start when no internet

[nvypwr]

First of all I'd like to apologize if I somewhat violate the format, I am not familiar with GitHub.

I'd like to report an issue that has been present ever since I had started using SoundSwitch. I always use shortcut keys to switch between Headset and Speakers, but sometimes SoundSwitch does not respond right after logging in. I can't literally pinpoint the cause since it randomly happens. When I right click on SoundSwitch on taskbar, it literally stops responding, and forces me to end the task through Task Manager. After a forced restart of it SoundSwitch works just fine.

The issue is exactly the same with: #176

My system is Windows 7 (x64) and I'm using SoundSwitch version 4.11.6912.39455
Log File: SoundSwitch.zip

[Belphemur]

Hello, Can you try firs the latest version? (4.12) A lot of change has been made that could resolve your crash.

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________________________________ From: nvypwr <notifications@github.com> Sent: Friday, March 1, 2019 07:43 To: Belphemur/SoundSwitch Cc: Subscribed Subject: [Belphemur/SoundSwitch] Soundswitch doesn't respond. (#326) First of all I'd like to apologize if I somewhat violate the format, I am not familiar with GitHub. I'd like to report an issue that has been present ever since I had started using SoundSwitch. I always use shortcut keys to switch between Headset and Speakers, but sometimes SoundSwitch does not respond right after logging in. I can't literally pinpoint the cause since it randomly happens. When I right click on SoundSwitch on taskbar, it literally stops responding, and forces me to end the task through Task Manager. After a forced restart of it SoundSwitch works just fine. The issue is exactly the same with: #176 My system is Windows 7 (x64) and I'm using SoundSwitch version 4.11.6912.39455 Log File: SoundSwitch.zip — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub, or mute the thread.

[nvypwr]

Hi, I followed your advice and installed it right away a few days ago and unfortunately just now the problem surged again.

[Belphemur]

Hello, Can you zip the content of the folder %appdata%/SoundSwitch and attach it to a comment here ? It will contains the logs of the app and will help me understand what is happening. Also, does it happens randomly or after a return from sleep ?

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On 04/03/2019 12:49, nvypwr wrote: Hi, I followed your advice and installed it right away a few days ago and unfortunately just now the problem surged again. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#326 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AAMEsmAvXtakY2B2HriRyhrOjWJgdy-jks5vTVytgaJpZM4bY8BN>.

[nvypwr]

Hey there.
The contents of the requested folder is here:
SoundSwitch.zip

As for when it happens, after booting. I haven't tested the issue for sleep. I didn't wake my PC from sleep in today's incident.

[Belphemur]

I might have a workaround for you.

Disable the auto-update. It seems SoundSwitch crash at start because it's trying to check for update, and well ... it can't.

[nvypwr]

Truly bizzare. Interestingly the computer is directly connected to the router with RJ45 cable...

I also just remembered something rather odd. Until I installed the latest version my settings for SoundSwitch was "Notify me when updates are available". And until you warned me about updating to the latest version I had not even received any update notifications, not even by manually prompting it. Maybe is this somewhat related with SoundSwitch not being able to connect? Even so I'm still dumbfounded by the fact that it never actually checked for updates... And the main issue was still happening by the way.

I'll monitor the behaviour of the SoundSwitch and post updates. I'll also test whether if the issue is also triggered by Sleep and Wake Up cycle. As for connectivity issues if there's any way to delay the launch of SoundSwitch that may also solve the issue I guess.

Thanks in advance.

[Belphemur]

Well your log has a connection error into it. And the only moment SoundSwitch try to connect to internet, is to check update. Also it would explain the random crash, since it check every 12 hours and at start. To be exact, it complains that it can't start a TLS/SSL connection with the server. Do you have any type of proxy or filtering that would stop this from hapening ?

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On 04/03/2019 16:29, nvypwr wrote: Truly bizzare. Interestingly the computer is directly connected to the router with RJ45 cable... I also just remembered something rather odd. Until I installed the latest version my settings for SoundSwitch was "Notify me when updates are available". And until you warned me updating to the latest version I had not even received any update notifications, not even by manually prompting it. Maybe is this somewhat related with SoundSwitch not being able to connect? Even so I'm still dumbfounded by the fact that it never actually checked for updates... And the main issue was still happening by the way. I'll monitor the behaviour of the SoundSwitch and post updates. I'll also test whether if the issue is also triggered by Sleep and Wake Up cycle. Thanks in advance. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#326 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AAMEsq5LpneB4zxV9LHxNpI6rSIt4Vf-ks5vTZAjgaJpZM4bY8BN>.

[nvypwr]

I just booted the computer with "Never Check for Updates" settings from last night and again, SoundSwitch crashed.

As for the question my ISP is notorious for filtering so I have manual DNS settings for both IPv4 and IPv6. I have just checked my network settings and for some reason IPv6 has "No Network Access". Could this have any relation with the issue at hand?

[Belphemur]

That's unexpected. Can you send the logs again? Changing the dns shouldn't have any impact on the connection or that would be for your whole OS (windows) . About Ipv6 it's your OS that decide if it uses it or not.

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________________________________ From: nvypwr <notifications@github.com> Sent: Tuesday, March 5, 2019 02:59 To: Belphemur/SoundSwitch Cc: Antoine Aflalo; Comment Subject: Re: [Belphemur/SoundSwitch] Soundswitch crash at start when no internet (#326) I just booted the computer with "Never Check for Updates" settings from last night and again, SoundSwitch crashed. As for the question my ISP is notorious for filtering so I have manual DNS settings for both IPv4 and IPv6. I have just checked my network settings and for some reason IPv6 has "No Network Access". Could this have any relation with the issue at hand? — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

[nvypwr]

Here it is.

SoundSwitch.zip

Update:

From what I see, ever since I've disabled auto-update check Soundswitch always crashed upon start. Just in case, a new log file is available here:
SoundSwitch.zip

[nvypwr]

Hello again. I've been monitoring SoundSwitch's behaviour for the past few days and there had been no issues as of late for some reason. Although I still don't know the cause of the problem I had... One thing I can report is that we have recently changed our router. Not sure if this had any influence with the problem. I'll continue checking the behaviour for any problems.

[Belphemur]

Glad to hear !

Well I'll close it for now. If the issue appear again, don't hesitate to reopen it.

[nvypwr]

I'm sorry to inform you that the issue surged again.
SoundSwitch.zip