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Donald Oakes
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Dec 5, 2019
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3 changes: 3 additions & 0 deletions
3
mdw-workflow/assets/com/centurylink/mdw/servicenow/.mdw/package.yaml
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,3 @@ | ||
| schemaVersion: '6.1' | ||
| name: com.centurylink.mdw.servicenow | ||
| version: 0.0.01 |
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9
mdw-workflow/assets/com/centurylink/mdw/servicenow/.mdw/versions
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,9 @@ | ||
| Incident.java=1 | ||
| PrioritizationRules.xlsx=1 | ||
| PrioritizationStrategy.java=1 | ||
| ServiceNowActivity.java=1 | ||
| ServiceNowAdapter.java=1 | ||
| ServiceNowTask.task=1 | ||
| adapter.pagelet=1 | ||
| servicenow.pagelet=1 | ||
| servicenow.png=1 |
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mdw-workflow/assets/com/centurylink/mdw/servicenow/Incident.java
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,159 @@ | ||
| package com.centurylink.mdw.servicenow; | ||
|
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| import com.centurylink.mdw.model.Jsonable; | ||
| import org.json.JSONObject; | ||
|
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| import java.time.LocalDateTime; | ||
| import java.time.format.DateTimeFormatter; | ||
| import java.util.Arrays; | ||
| import java.util.List; | ||
|
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| public class Incident implements Jsonable { | ||
|
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| public Incident() { | ||
| } | ||
|
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| public Incident(JSONObject json) { | ||
|
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| shortDescription = json.optString("short_description", null); | ||
| description = json.optString("description", null); | ||
| assignmentGroup = json.optString("assignment_group", null); | ||
| if (json.has("group_list")) | ||
| groupList = Arrays.asList(json.getString("group_list").split(",")); | ||
| if (json.has("impact")) | ||
| impact = Level.of(json.getInt("impact")); | ||
| if (json.has("urgency")) | ||
| impact = Level.of(json.getInt("urgency")); | ||
| category = json.optString("category", null); | ||
| caller = json.optString("caller", null); | ||
| if (json.has("due_date")) | ||
| dueDate = LocalDateTime.parse(json.getString("due_date"), glideDateFormat); | ||
| correlationId = json.optString("correlation_id", null); | ||
| correlationDisplay = json.optString("correlation_display", null); | ||
| } | ||
|
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| public enum Level { | ||
| High(1), | ||
| Medium(2), | ||
| Low(3); | ||
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| public final int level; | ||
| Level(int level) { | ||
| this.level = level; | ||
| } | ||
|
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| public static Level of(int level) { | ||
| for (Level l : Level.values()) { | ||
| if (l.level == level) | ||
| return l; | ||
| } | ||
| return null; | ||
| } | ||
|
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| public String toString() { | ||
| return level + " - " + super.toString(); | ||
| } | ||
| } | ||
|
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| /** | ||
| * Maps to "Task Name" in MDW task | ||
| */ | ||
| private String shortDescription; | ||
| public String getShortDescription() { return shortDescription; } | ||
| public void setShortDescription(String shortDescription) { this.shortDescription = shortDescription; } | ||
|
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| private String description; | ||
| public String getDescription() { return description; } | ||
| public void setDescription(String description) { this.description = description; } | ||
|
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| /** | ||
| * Ref corresponding to MDW workgroup (attribute of Workgroup) | ||
| */ | ||
| private String assignmentGroup; | ||
| public String getAssignmentGroup() { return assignmentGroup; } | ||
| public void setAssignmentGroup(String assignmentGroup) { this.assignmentGroup = assignmentGroup; } | ||
|
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| /** | ||
| * List of group refs if multiple | ||
| */ | ||
| private List<String> groupList; | ||
| public List<String> getGroupList() { return groupList; } | ||
| public void setGroupList(List<String> groupList) { this.groupList = groupList; } | ||
|
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| /** | ||
| * Effect incident has on business | ||
| */ | ||
| private Level impact; | ||
| public Level getImpact() { return impact; } | ||
| public void setImpact(Level impact) { this.impact = impact; } | ||
|
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| /** | ||
| * Extent to which the incident's resolution can bear delay | ||
| * (maps to "Priority" of MDW tasks) | ||
| */ | ||
| private Level urgency; | ||
| public Level getUrgency() { return urgency; } | ||
| public void setUrgency(Level urgency) { this.urgency = urgency; } | ||
|
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| /** | ||
| * How quickly the service desk should address the incident | ||
| * (calculated based on impact and urgency) | ||
| * <a href="https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/reference/r_PrioritizationOfIncidents.html">https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/reference/r_PrioritizationOfIncidents.html</a> | ||
| */ | ||
| private int priority; | ||
| public int getPriority() { return priority; } | ||
| public void setPriority(int priority) { this.priority = priority; } | ||
|
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| private String category; | ||
| public String getCategory() { return category; } | ||
| public void setCategory(String category) { this.category = category; } | ||
|
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| private LocalDateTime dueDate; | ||
| public LocalDateTime getDueDate() { return dueDate; } | ||
| public void setDueDate(LocalDateTime dueDate) { this.dueDate = dueDate; } | ||
|
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| /** | ||
| * Populated with the MDW task instance id or process instance id | ||
| */ | ||
| private String correlationId; | ||
| public String getCorrelationId() { return correlationId; } | ||
| public void setCorrelationId(String correlationId) { this.correlationId = correlationId; } | ||
|
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| /** | ||
| * Either "Process Instance" or "Task Instance" | ||
| */ | ||
| private String correlationDisplay; | ||
| public String getCorrelationDisplay() { return correlationDisplay; } | ||
| public void setCorrelationDisplay(String correlationDisplay) { this.correlationDisplay = correlationDisplay; } | ||
|
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| /** | ||
| * Ref corresponding to MDW User who is considered incident creator (attribute of User) | ||
| */ | ||
| private String caller; | ||
| public String getCaller() { return caller; } | ||
| public void setCaller(String caller) { this.caller = caller; } | ||
|
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| @Override | ||
| public JSONObject getJson() { | ||
| JSONObject json = create(); | ||
| json.put("short_description", shortDescription); | ||
| json.putOpt("description", description); | ||
| json.putOpt("assignment_group", assignmentGroup); | ||
| if (groupList != null && !groupList.isEmpty()) | ||
| json.put("group_list", String.join(",", groupList)); | ||
| if (impact != null) | ||
| json.put("impact", impact.level); | ||
| if (urgency != null) | ||
| json.put("urgency", urgency.level); | ||
| json.putOpt("category", category); | ||
| json.putOpt("caller", caller); | ||
| if (dueDate != null) | ||
| json.put("due_date", glideDateFormat.format(dueDate)); | ||
| json.optString("correlation_id", correlationId); | ||
| json.optString("correlation_display", correlationDisplay); | ||
|
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| return json; | ||
| } | ||
|
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| private static DateTimeFormatter glideDateFormat = DateTimeFormatter.ofPattern("yyyy-MM-dd HH:mm:ss"); | ||
| } |
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mdw-workflow/assets/com/centurylink/mdw/servicenow/PrioritizationRules.xlsx
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mdw-workflow/assets/com/centurylink/mdw/servicenow/PrioritizationStrategy.java
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,32 @@ | ||
| package com.centurylink.mdw.servicenow; | ||
|
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| import com.centurylink.mdw.common.StrategyException; | ||
| import com.centurylink.mdw.drools.RulesBasedStrategy; | ||
| import com.centurylink.mdw.model.task.TaskTemplate; | ||
|
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| import java.util.Date; | ||
|
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| /** | ||
| * TODO: probably we don't need this if we can use PrioritizationRules.xlsx. | ||
| */ | ||
| public class PrioritizationStrategy extends RulesBasedStrategy implements com.centurylink.mdw.observer.task.PrioritizationStrategy { | ||
|
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| @Override | ||
| protected String getKnowledgeBaseAttributeName() { | ||
| return null; | ||
| } | ||
|
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| @Override | ||
| public Date determineDueDate(TaskTemplate taskTemplate) throws StrategyException { | ||
| return null; | ||
| } | ||
|
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| /** | ||
| * Calculated based on these rules: | ||
| * <a href="https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/reference/r_PrioritizationOfIncidents.html">https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/reference/r_PrioritizationOfIncidents.html</a> | ||
| */ | ||
| @Override | ||
| public int determinePriority(TaskTemplate taskTemplate, Date dueDate) throws StrategyException { | ||
| return 0; | ||
| } | ||
| } |
38 changes: 38 additions & 0 deletions
38
mdw-workflow/assets/com/centurylink/mdw/servicenow/ServiceNowAdapter.java
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,38 @@ | ||
| package com.centurylink.mdw.servicenow; | ||
|
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| import com.centurylink.mdw.activity.ActivityException; | ||
| import com.centurylink.mdw.activity.types.AdapterActivity; | ||
| import com.centurylink.mdw.activity.types.NotificationActivity; | ||
| import com.centurylink.mdw.config.PropertyException; | ||
| import com.centurylink.mdw.model.workflow.ActivityRuntimeContext; | ||
| import com.centurylink.mdw.workflow.activity.DefaultActivityImpl; | ||
| import com.centurylink.mdw.annotations.Activity; | ||
| import com.centurylink.mdw.workflow.adapter.http.BasicAuthProvider; | ||
| import com.centurylink.mdw.workflow.adapter.rest.RestServiceAdapter; | ||
|
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| import java.util.Map; | ||
|
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| @Activity(value="ServiceNow Adapter", category=AdapterActivity.class, | ||
| icon="com.centurylink.mdw.servicenow/servicenow.png", | ||
| pagelet="com.centurylink.mdw.servicenow/adapter.pagelet") | ||
| public class ServiceNowAdapter extends RestServiceAdapter { | ||
|
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| @Override | ||
| protected String getHttpMethod() throws ActivityException { | ||
| return "POST"; | ||
| } | ||
|
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| @Override | ||
| public Map<String,String> getRequestHeaders() { | ||
| Map<String,String> requestHeaders = super.getRequestHeaders(); | ||
| requestHeaders.put("Content-Type", "application/json"); | ||
| return requestHeaders; | ||
| } | ||
|
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| @Override | ||
| public Object getAuthProvider() throws ActivityException { | ||
| String user = getAttribute(AUTH_USER); | ||
| String password = getAttribute(AUTH_PASSWORD); | ||
| return new BasicAuthProvider(user, password); | ||
| } | ||
| } |
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10
mdw-workflow/assets/com/centurylink/mdw/servicenow/ServiceNowTask.task
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,10 @@ | ||
| { | ||
| "attributes": { | ||
| "FormName": "Autoform", | ||
| "Notices": "[[\"Open\",\"\",\"\",\"com.centurylink.mdw.workflow.task.notifier.TaskEmailNotifier\"],[\"Assigned\",\"\",\"\",\"com.centurylink.mdw.workflow.task.notifier.TaskEmailNotifier\"],[\"Completed\",\"\",\"\",\"com.centurylink.mdw.workflow.task.notifier.TaskEmailNotifier\"],[\"Cancelled\",\"\",\"\",\"com.centurylink.mdw.workflow.task.notifier.TaskEmailNotifier\"],[\"In Progress\",\"\",\"\",\"com.centurylink.mdw.workflow.task.notifier.TaskEmailNotifier\"],[\"Alert\",\"\",\"\",\"com.centurylink.mdw.workflow.task.notifier.TaskEmailNotifier\"],[\"Jeopardy\",\"\",\"\",\"com.centurylink.mdw.workflow.task.notifier.TaskEmailNotifier\"],[\"Forward\",\"\",\"\",\"com.centurylink.mdw.workflow.task.notifier.TaskEmailNotifier\"]]" | ||
| }, | ||
| "category": "GEN", | ||
| "logicalId": "ServiceNowTask", | ||
| "name": "${incident.shortDescription}", | ||
| "version": "0" | ||
| } |
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