The Hotel Reservation System is a comprehensive and user-friendly platform designed to streamline the hotel booking process for three distinct user roles: System Admin, Hotel Admin, and Clients/Users. This system empowers each user to efficiently manage their respective tasks and interactions within the hotel reservation ecosystem.
The System Admin is the central authority responsible for overseeing the entire hotel reservation system. Their roles and functionalities include:
- Add Hotels: The System Admin can add new hotels to the system, along with assigning Hotel Admins to each establishment.
- Edit and Disable Hotels: They have the capability to edit hotel details and disable hotels if necessary.
- View Bookings: The System Admin can view and manage bookings across all hotels administered within the system.
- User Management: They have access to manage and authorize users (Hotel Admins and Clients).
The Hotel Admin plays a pivotal role in managing the specific hotel they are responsible for. Their functions include:
- Customize Hotel Profile: Hotel Admins can personalize their hotel's profile by adding photos, descriptions, contact details, and other essential information.
- Manage Room Types: They can define different room types (e.g., suites, standard rooms, etc.) offered by their hotel.
- Add Rooms: Hotel Admins can create and manage individual rooms within their hotel.
- View Bookings: They have access to view and manage all bookings made at their hotel.
- Publish/Deactivate Hotel: Hotel Admins can choose to make their hotel visible or deactivate it in the system.
- Approve Payments: They can approve payments made by clients and confirm bookings.
- Cancel Bookings: In cases where cancellations are necessary, Hotel Admins can cancel bookings and initiate refund processes.
Clients/Users are individuals seeking to book hotel accommodations through the system. Their experience includes:
- Browse Hotels: Clients can browse a list of available hotels within the system.
- View Hotel Rooms: They have the ability to view room options within a specific hotel, complete with details and photos.
- Place Bookings: Clients can reserve rooms of their choice within their preferred hotel.
- Receive Invoices: Upon booking confirmation, an invoice is sent directly to the client's email, detailing the booking and payment information.
The Hotel Reservation System combines the unique capabilities of these three user roles to create a seamless and efficient booking process, enhancing the experience for both hotel administrators and clients alike. Whether you are a System Admin, Hotel Admin, or Client, this system ensures a smooth and hassle-free hotel reservation experience.