custom-avatars.md

Custom Avatars

During the conversation, you can swap the image URLs used for Bot and User avatars by sending certain message content:

Set a user avatar override

{
  "_webchat": {
   "userAvatarOverrideUrl": "https://placekitten.com/200/200"
  }
}

Reset the user avatar

{
  "_webchat": {
    "userAvatarOverrideUrl": ""
  }
}

Set a bot avatar override

{
  "_webchat": {
    "botAvatarOverrideUrl": "https://placekitten.com/200/200"
  }
}

Reset the bot avatar

{
  "_webchat": {
    "botAvatarOverrideUrl": ""
  }
}

Set an agent avatar override

{
  "_webchat": {
    "agentAvatarOverrideUrl": "https://placekitten.com/200/200"
  }
}

Reset the agent avatar

{
  "_webchat": {
    "agentAvatarOverrideUrl": ""
  }
}