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Where should API complaints be lodged? #231
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Thanks @perlboy, this question is related to rules enforcement and it has been passed onto the ACCC for review and comment. Their response will be posted in due course. |
Hi @perlboy, please find a response from the ACCC CDR Rules team:
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This issue has been answered and it is being closed accordingly. |
@perlboy, ACCC said “No” to your question. |
Indeed and the power imbalance between a small fintech and a multi-billion dollar organisation continues to exist. I've created https://github.com/cdr-register/register/issues/138 and we will be going down the name and shame path for this. |
Request For Clarification
Existing Holders, the ones mandated to deliver PRD last year, are publishing non compliant Product Reference Data responses. Where does the Government expect complaints to be lodged for this?
Contacting the Holder's listed email address (if it's listed) provides a number of responses, for example:
"If you have technical questions about our Open Banking APIs we'll reply to your email within 3 business days. If your question is about something else, your email will not be actioned or responded to. You may be able to find what you're looking for on our website. [...] If you have a general banking question or need to make a complaint, go to: https://holder.com.au/generic/contact.html"
Attempts to call the "Complaints Team" listed at the contact details resulted in a circular loop to email the listed email address (after I linked them to it).
Does the Government intend to keep a register of known non-conformity?
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