Phone Connect Authentication Popup

[BradenM]

Describe the bug
Currently, the "smoothest" method we have been able to achieve when it comes to authenticating with Connect is via SAML authentication and utilizing their popup method. While this works, it has numerous short comings and is overall negative towards user experience.

To Reproduce
Steps to reproduce the behavior:
1.) If needed, clear connect's authentication related cookies
2.) Navigate to phone page

Expected behavior
A clear and concise description of what you expected to happen.

Would be amazing to completely get rid of the popup. However, as @RaymondXD pointed out, that's considerably easier said than done (if possible at all 😞).

If no popup is simply not an option, than we'd like to achieve the following:

1.) Make any improvements to minimize the impact of the popup on the user's experience, such as:

• Prevent any unnecessary re-authentications
• Minimize the time in which the popup is open before auto-closing.
• Somehow hide the popup, or allow it to act in the background.

2.) Implement logic to check if the current user's browser has popups blocked, then:

• If yes, popups are blocked: Bring up a modal before initializing connect (similar to the "enter a valid phone/language" popup) and inform the user to (and how to) allow popups on this site.

• If no, continue as normal.

Notes

The amazon-connect-streams library recently merged a long-standing pull request to implement options for forcing the login popup into a window. This may come of some use.

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