Cryptool 2 unresponsive

[jegsonlaw]

[n1k0m0]

This screenshot of the crashreport window does not provide any useful insight of what happens. Please just click "report error" instead of screenshotting this ui...

If this creash is related to a crash report of 2024-04-24 ~21:00h, this report suggest you either use Windows 8 or Windows Server 2012. If yes, please consider updating to a newer operating system.

[jegsonlaw]

Hi I have been using Cryptool on my computer and it suddenly just stopped working. The only information I got was the crash report I shared with you and the same will not be displayed for too long hence I had to take a snip of it. Below are my system's specifications. Is Cryptool configured to work with this? Edition Windows 11 Pro Version 22H2 Installed on ‎03/‎11/‎2023 OS build 22621.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 I have tried installing and reinstalling but still will not work. Kindly guide me on what I need to do. Thank you. Lawrence

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On Fri, Apr 26, 2024 at 7:56 AM Nils Kopal ***@***.***> wrote: Closed #13 <#13> as completed. — Reply to this email directly, view it on GitHub <#13 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AZOVBSMJKKVBROC4LBWCEBLY7H3DJAVCNFSM6AAAAABGZ4XA6GVHI2DSMVQWIX3LMV45UABCJFZXG5LFIV3GK3TUJZXXI2LGNFRWC5DJN5XDWMJSGYYTSNBQGU3DCNA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[n1k0m0]

Hello Lawrence,

1. Could you please please click on the send report button and add a message before sending identifying its you, e.g. by just writing your first name?

Did you recently install/update anything, especially with respect to .net runtime?

Could you described exactly what happens and when?

2. Could you then please try to install the nightly build instead of the release version and check if it works?

kind regards,

Nils

[jegsonlaw]

Hi Nils, Thank you for your swift response to my email. First, I must sincerely commend your swift and exceptional customer service. Thank you for that. The crash report will not allow me to click on "Report error" before it disappears quickly. No, I did not install/update anything on my laptop. How it happened: I finished working on Cryptool a about 1:30 a.m. UK time, this morning, 26th April and closed my laptop. One minute later, I needed to show a colleague something I worked on on Cryptool. I powered on my laptop and launched the application,what came up next was the crash report. I have installed the nightly build version as suggested but still got thesame message. Thank you for helping to look into this issue. Regards. Lawrence

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On Fri, 26 Apr 2024, 10:42 Nils Kopal, ***@***.***> wrote: Hello Lawrence, 1. Could you please please click on the send report button and add a message before sending identifying its you, e.g. by just writing your first name? Did you recently install/update anything, especially with respect to .net runtime? Could you described exactly what happens and when? 2. Could you then pelase try to install the nightly build instead of the release version and check if it works? kind regards, Nils — Reply to this email directly, view it on GitHub <#13 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AZOVBSP63XIRZKVUDAAQPDLY7IOQ3AVCNFSM6AAAAABGZ4XA6GVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZZGAZDENBYGU> . You are receiving this because you authored the thread.Message ID: ***@***.***>