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We are using this space to work in the open and to document work and record of decisions by the product team.
The Benefits Finder is a product being built by the Digital Excellence and Client Data (DECD) unit within Employment and Social Development Canada (ESDC) which is a department of the Government of Canada. This product is part of a larger project occurring within ESDC to modernize benefits delivery to Canadian citizens and residents aptly called Benefits Delivery Modernization (BDM).
It’s ultimate goal is to get users to benefits they are likely eligible for as quickly as possible while still feeling empowered and informed on the decisions they make.
The Benefit Finder tool may eventually be comprised of many sub-components, such as:
- Search
- Benefit Detail Management
- Self-Assessment Tool
- Eligibility Engine
- Benefits Tracker
With the initial development and design of the product, we want to focus on the following key aspects, in order of priority:
- Self-Assessment tool - A tool that could be used to perform a "self-assessment" on their situation against the eligibility criteria of services.
- Simplified Services Register - A tool that is about simplifying the information about services, enabling and empowering clients to make informed decisions on the services they apply to.
- Use of Modern Language - A tool that focuses on describing the services in a way that is easily interpreted by the general public (education factor included). Focusing on outcomes and actions over titles and labels.
- Personalization - A tool that dynamically evolves as it learns about the user interacting with it, providing customized views and recommendations relevant to their situation, while keeping the user in full control.
Additional Note: There is a desire to avoid two main things in the product prototype: the word “benefit”, and the use of forms.
- July 2021 - Alpha prototype launch (anonymous users)
- November 2021 - Simulation, demonstration of end-to-end benefit delivery
- March 2022 - MVP
Content to identify business level objectives, alignment with other products within BDM.
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Product Canvas Internal
Documentation identifying the various design elements informing the build
Documentation to build and capture the content we will use in the product.
- Benefit Details Internal
Material to identify research done for the product that has informed decisions made.
Decisions we have come up with as a team.
Outline in detail how a feature on the Benefits Finder product is accomplished. We use these to ensure consistency across our team when working together on a particular feature or tools we are using.